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Acura of Honolulu
Honolulu, HI
520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 09, 2018
Good fast service My service advisor was Jacob. He checked me in quick and repaired my car in a timely manner. He always kept in contact and it was a smooth process t My service advisor was Jacob. He checked me in quick and repaired my car in a timely manner. He always kept in contact and it was a smooth process to get me car back. I highly recommended More
by Ronz1
Employees Worked With
Jacob Pokipala
May 09, 2018
Excellent I was very pleased with my service experience. Frank Oros always explains everything thoroughly and answered all my questions. Also, very accommodatin I was very pleased with my service experience. Frank Oros always explains everything thoroughly and answered all my questions. Also, very accommodating with a loaner. More
by Hollyr808
Employees Worked With
Frank Oros
May 08, 2018
Very satisfied with the service department Larry was so helpful, he provided me all the information I needed for the questions I had. He made sure that the service I needed was addressed. Larry was so helpful, he provided me all the information I needed for the questions I had. He made sure that the service I needed was addressed. More
by Florelin01
Employees Worked With
Larry Yip
May 08, 2018
Service Frank was very knowledgeable and gave us great service. Although the dealership location could be closer to the town area, the courtesy shuttle ride Frank was very knowledgeable and gave us great service. Although the dealership location could be closer to the town area, the courtesy shuttle ride made up for it. More
by Towny
Employees Worked With
Frank Oros
May 07, 2018
Excellent Service! Everything from start to finish is excellent at Acura of Honolulu! My service manager, Frank Oros, is always terrific! He's always professional, per Everything from start to finish is excellent at Acura of Honolulu! My service manager, Frank Oros, is always terrific! He's always professional, personable, thorough, and understanding. He's the reason I always come back for servicing of my 2003 TL. More
by dlerious
Employees Worked With
Frank Oros
May 07, 2018
Simply the Best! We keep coming back to Acura of Honolulu because they provide excellent service. Frank Oros and the service team are the BEST! And we have 14 years We keep coming back to Acura of Honolulu because they provide excellent service. Frank Oros and the service team are the BEST! And we have 14 years of experience with them. Wouldn't take our Acura anywhere else. Mahalo, guys! More
by AcuraGuy, Kailua, HI
Employees Worked With
Frank Oros, Keris Hayashida
May 07, 2018
Yearly service and oil change. Service was quick, within an hour. They changed our oil, rotated our tires and replaced the wiper blades. Our car came back washed and vaccuumed. Service was quick, within an hour. They changed our oil, rotated our tires and replaced the wiper blades. Our car came back washed and vaccuumed. More
by AcuraTDV
Employees Worked With
Larry Yip
May 06, 2018
The Integrity of Acura of Honolulu My rating is of Colin Sato and the overall service of Acura of Honolulu. I had a 2017 RDX with continuously squeaky breaks. I brought it in for servic My rating is of Colin Sato and the overall service of Acura of Honolulu. I had a 2017 RDX with continuously squeaky breaks. I brought it in for service about 7-8 times, and eventually my brakes would continue squeaking. Frank Oros my service rep was wonderful and patient, as was Jimmy the technician. Ruben the service manager was also very kind and helpful. The regional customer service rep was in town and also heard my brakes and learned of my issues. After some phone calls with Acura customer experience and this store, they let me out of my lease after a year, so I could just get another vehicle. In steps Brian the manager and Colin who helped me as I decided on the TLX. I love my new car! I purchased an MDX from Acura Honolulu in 2010, had great service and no issues with my vehicle. The RDXs have had some break issues, but not to the extent of my vehicle. This is why I will continue to buy Acura vehicles and return to Colin at Acura of Honolulu. He provided great service, and was very knowledgeable about Acura’s and cars in general. This dealership overall did everything they could to ensure I remained a satisfied customer. More
by ThePangs
Employees Worked With
Jimmy service lead, Ruben Lactaoen, Thomas Miyaji, Colin Sato
May 06, 2018
Answered questions Perfectly!!! I had an issue with my rear MDX wiper and Frank assisted perfectly. He had a tech check it out for me and solved the problem; then at my service he h I had an issue with my rear MDX wiper and Frank assisted perfectly. He had a tech check it out for me and solved the problem; then at my service he had it fixed, Additionally, he answered the question on the Bluetooth phone, with Handfree Link. Myself and several other Acura owners are having the same issue. Now we know its not user error. Hope a fix comes in soon. More
by gkafmc
Employees Worked With
Ruben Lactaoen, Frank Oros, Colin Sato, Joe Finley
May 05, 2018
Recall for air bag Jacob was courteous and had me on my way quickly, both when I dropped of our TSX and picked up the loaner and when I returned to pick up our TSX. Maha Jacob was courteous and had me on my way quickly, both when I dropped of our TSX and picked up the loaner and when I returned to pick up our TSX. Mahalo Jacob. More
by TSX2009
Employees Worked With
Jacob Pokipala - His name is misspelled in the above list and below. ;-), Jacob Pokipala
