Acura of Honolulu

Pull up a chair, this review is going to be very detailed. Everything you need to know BEFORE buying a vehicle from them. I've bought two vehicles from them in 2022. First was a 2019 Acura TLX ce detailed. Everything you need to know BEFORE buying a vehicle from them. I've bought two vehicles from them in 2022. First was a 2019 Acura TLX certified preowned. Was a decent car, noticed some rattles in the front end (only had 20,000 miles), and the brakes were squealing. Also, the tires were very dry rotten with a lot of cracks, unsafe honestly. Ended up taking that back to the dealer and they put on new tires which I paid half (I offered wasn't forced) and said the brakes were normal. Overall, the experience with this purchase wasn't too bad. Where we can into a lot of issues was with the purchase of my second vehicle, a 2022 Acura RDX A-Spec. I called up John Holmes the General Manager who I thought was overly a nice guy. That was my first mistake, come to find out he is just as shady as most car salesman. I called to let him know I was going to trade in the Acura TLX at their Volkswagen store (all owned by the same people if you didn't know). I needed information on how to cancel the extended warranty and get my money back on that. He gave me the info and sent me on my way. As I'm at the Volkswagen store, I get a call from John and he is asking me to come down to his store, walk out of the Volkswagen store and let him put me in the 2022 RDX that I ended up getting. I was next in line to sign my paperwork and was going to buy a 2020 Jeep Grand Cherokee. Against my better judgement I got my keys and paperwork from the Volkswagen store and went down to see John. The RDX was the one I really wanted when I bought my TLX however the price on it pushed me away from it. After I got to the Acura store, John has them pull the RDX off the showroom floor for me to go drive. I fell in love with it just like I knew I would. John promised to "take care of me" with the trade in and the purchase. They mentioned to me that I should lease the RDX, but I firmly told them NO! I wanted to purchase it, that I drive far too much for a lease. (I've had to car a 1 1/2 months now and have almost 4,000 miles on it). I end up signing paperwork for a loan with Driveway (which is owned by Litha - same as Acura of Honolulu). Almost 2 weeks later I'm told by Darwin that they ended up getting me a better rate and loan with Acura Financial and to come back to resign paperwork. I come back in, and Darwin goes over the loan with Acura Financial and tells me that John Holmes needs to cut a little more off the vehicle price for Acura Financial but other than that everything is good. A couple minutes later John calls me in his office and tells me that it is a lease, not a loan and that "Darwin didn't know what he is talking about". At this point I just accept the lease as I plan to get it financed on my own and buyout the lease. I didn't think much of it and went home. About 2 weeks later I start getting letters in the mail from different banks telling me the approved my loan and if I hadn't already purchased my car, go back to the dealer so they can go over the terms of the loan. When I confront John about this he back peddles and tells me that the lease was the best deal, and he was just trying to look out for me. However, at the time he swore that NOBODY approved me for a LOAN on the RDX. The last issue came into play when waiting for the license plates and registration. I ask them several times about it and was told that they would make sure it got done right away as I do Uber some and need metal plates after 30 days. I was told 5 different times they were going to do them "today"! However, come to find out they hadn't done anything! It took me going to Satellite City Hall and speaking with a manager there who called the dealer processing center manager. That lady called Acura and told them they better hand deliver the paperwork to her THAT DAY! Before I could walk out of their office John Holmes text me telling me that "to call him when I leave the DMV". I showed the lady the text as well. Last night I got an email from Acura telling me to come in and pick up my plates. Little did they know the Dealers Processing Center called me and issued me new plates and registration so that I didn't have to deal with these guys anymore. I notified Acura Financial about the issues and Litha Corp. Satellite City Hall informed me that this isn't the first time Acura has pulled some shady stuff like this either, that on 6/21/2019 they were fined $10,000 for RICO violations. I've since turned everything over to my attorney and he has advised me to not speak with anyone from the dealership, he is looking over all the emails, text messages and contracts that I signed to see what he can do. I've also started the process with my bank to buyout my lease which should be done in the next few days. So, I leave you with this.... DO NOT go to Acura of Honolulu. They are super shady; they will lie to your face and make you think they are looking out for you when in the end they are just padding their pockets. More

We always get very good service when purchasing a car or bringing in the car for servicing. Cody Liwai, our sales associate, was very professional and informative. Everyone was very welcoming and friendl bringing in the car for servicing. Cody Liwai, our sales associate, was very professional and informative. Everyone was very welcoming and friendly. More

Acura Honolulu took me on a stand by appointment and had me back on the road within the hour, outstanding service by Paul, Rueben and service staff, even the receptionist who booked my standby appointment, me back on the road within the hour, outstanding service by Paul, Rueben and service staff, even the receptionist who booked my standby appointment, fixed my mirror and did a multi point check, very much appreciate their attention to detail and timely work aloha to Acura Honolulu More

Pleasant, professional and good service. Good service advisor with good support and advice so we did not suffer waiting to get our car getting serviced. Good service advisor with good support and advice so we did not suffer waiting to get our car getting serviced. More

Great service from Paul Furtado and his colleagues in the service department…friendly, courteous, efficient and highly professional! service department…friendly, courteous, efficient and highly professional! More

They are honest and not looking to just make a sale. They are genuine and want to help you however they can!!! I absolutely love this dealership. are genuine and want to help you however they can!!! I absolutely love this dealership. More

Mya was great today. Had some warrant work done and was provided with a loaner. provided with a loaner. More

The new sales associate, Jason, was friendly, enthusiastic, humble and helpful. I appreciated his time and for allowing me to take the vehicle for a test drive. My experience was not as enjoya enthusiastic, humble and helpful. I appreciated his time and for allowing me to take the vehicle for a test drive. My experience was not as enjoyable when he had to buddy up with another associate. The negotiation process was disappointing as well. I leased the car with a 10K mileage cap but later found out they lowered to 7500 without verbally letting me know. When I inquired after I noticed my bill noting 7500, they said it was lowered to meet my price I was negotiating. If that was so, they should have informed me they would do so during the closing process and signing of docs. More

This was my first Service. I purchased the pre-pay servicing and was absolutely thrilled when Larry saw that on the record. I was preparing for the worst. Larry was very professional and easy to tal servicing and was absolutely thrilled when Larry saw that on the record. I was preparing for the worst. Larry was very professional and easy to talk to. The waiting area is wonderful and clean. From the purchase of my car to this first service, I am a believer in Acura as a brand and product. You make it painless and satisfying to be a customer and be treated like a friend.. More

Found a used Kia Forte with very low mileage on Facebook marketplace posted by Cody. Vehicle was just what we were looking for. Great service from beginning to end. We are enjoying the car very much. marketplace posted by Cody. Vehicle was just what we were looking for. Great service from beginning to end. We are enjoying the car very much. More