Acura of Honolulu

Thank you I thank you so much for helping me with getting my car serviced. I felt taken cared of. Staff was super friendly and helpful. You guys are awesome I thank you so much for helping me with getting my car serviced. I felt taken cared of. Staff was super friendly and helpful. You guys are awesome More

Air Bag Recall Thx Larry for making our experience at Acura of Honolulu exceptional. Larry got us right in, Gave us a loaner and the car was finished earlier than ex Thx Larry for making our experience at Acura of Honolulu exceptional. Larry got us right in, Gave us a loaner and the car was finished earlier than expected. Or car was washed and ready for pick up when we arrived. Awesome service from an awesome crew. John More

Top Shelf Service Frank took care of our needs by quickly completing the service and found ways to save us money adding value to your service department. Great experien Frank took care of our needs by quickly completing the service and found ways to save us money adding value to your service department. Great experience overall. More

New Acura ILX I wanted to share my recent experience at Acura of Honolulu and the purchase of my new 2018 ILX.... I previously owned an Acura Integra for six yea I wanted to share my recent experience at Acura of Honolulu and the purchase of my new 2018 ILX.... I previously owned an Acura Integra for six years that I purchased in 1989 as well as my 2011 TSX for over seven years and loved both cars! I decided to purchase another Acura because I have always had a great experience whenever I brought my car in for service and I never had any major issues during the time I owned both cars. I want to share that Jacob Pokipala has been the most awesome service advisor!! He has gone above and beyond his job to help me with my loaners, fix my car and keep me happy while going through this experience. He communicates with me, returns my calls right away and follows up when needed to keep me in the loop. He has been pleasant, entertaining and calm throughout my gas tank ordeal and I feel so blessed to have been working with him! If he wasn't the person he is, I might not have made it successfully through this recall, which is an Acura error. Jacob provided EXCELLENT customer service and he reassured me that the car would be fixed asap. I am so grateful that Shane Yuen referred me to Jacob as my service advisor and I will always remember his kindness and patience while trying to help me get me beautiful new car back on the road! Jacob is a gem, top service advisor and amazing human being! Acura should feel blessed to have such a great employee who backs their organization up 100% and works hard to keep their customers happy and satisfied everyday!! More

Not Loyal I was a dedicated customer for 24 years. Tried to lease a new car, they gave me a price and when we finally agreed upon one and were ready to move on I was a dedicated customer for 24 years. Tried to lease a new car, they gave me a price and when we finally agreed upon one and were ready to move on to signing papers we were told that they are no longer able to honor the price that was given to us because the manager “filling in” made a mistake. I’m sorry why is your mistake now my issue? You should have honored the price. You’ve lost two long customers (my husband and I) and some friends that I have been telling that Acura no longer takes care of their customers. No loyalty, deeply disappointed. FYI, I didn’t work with James but used his name because he’s the manager. More

Fast efficient service for long time customer Frank Oros and the Acura service team were able to take care of my issue quickly and got me on my way. Frank got me the right information, helped set Frank Oros and the Acura service team were able to take care of my issue quickly and got me on my way. Frank got me the right information, helped set up the appointment and kept me informed along the way. A very enjoyable and low stress experience. More

Straight forward service The folks knew I was coming - the dealership has a nice waiting lounge - service time estimate was accurate - I was in and out in no time. The folks knew I was coming - the dealership has a nice waiting lounge - service time estimate was accurate - I was in and out in no time. More

Never buy a used car here I purchased a used car with them and to this day the air conditioning does not work and the check light is on. I have taken the car in to be checked I purchased a used car with them and to this day the air conditioning does not work and the check light is on. I have taken the car in to be checked at least(literally) 10 times and they have "fixed" the a/c 3 times now and it will work for a few weeks and then stop working again. We purchased the car less than 3 months ago! Customer service is horrible, I was put on hold forever, calls are not returned, it takes complaining to the big boss to get anything fixed. I would NEVER buy another car here. Maybe they treat the Acura purchases better but if you buy a used car from them get ready to be ignored, lied to and taken advantage of. More

0k with questions Bought loaner ilx early Feb. Thought would have a new safety check and oil change at purchase. Satety check expired end of Feb. Oil notice just appear Bought loaner ilx early Feb. Thought would have a new safety check and oil change at purchase. Satety check expired end of Feb. Oil notice just appeared 50% at 7000+ miles? More

New car Colin Sato is exceptional in his knowledge, service and follow up. He spent a lot of time explaining the different features of the car so we can enjo Colin Sato is exceptional in his knowledge, service and follow up. He spent a lot of time explaining the different features of the car so we can enjoy the driving experience. More