Acura of Honolulu

Service Thank you for outstanding service! Scheduling, service and call back was very efficient! Thank you Paul for the fast turn around and friendly service Thank you for outstanding service! Scheduling, service and call back was very efficient! Thank you Paul for the fast turn around and friendly service. Greatly appreciated! More

Nice and friendly My 2012 Mdx has multiple lights came up on dashboard. Call service department and hope to bring the car in the same day. Service adviser, Paul Furtado My 2012 Mdx has multiple lights came up on dashboard. Call service department and hope to bring the car in the same day. Service adviser, Paul Furtado, he is so helpfully take the car as soon as I arrive. Because I work in Kailua, he also be able to get me a loaner which never happened to me when I came to Mercedes dealership for service. He also go above and beyond to trace down my service records and get me some important documents that I missing. What a great experience. Thank you so much for your excellent service. More

Came for servicing I had recently bought an MDX at another dealership and found out there was a recall on it. I actually booked through a number I got from Acura’s websi I had recently bought an MDX at another dealership and found out there was a recall on it. I actually booked through a number I got from Acura’s website and ended up booking at a dealer in California so when I showed up they didn’t have my listed. It wasn’t a problem, they were able to fit me in that day instead of having to return a different day to get work done. Frank was awesome and they made it quick despite me walking in. I was also able to get a good deal on my future oil changes (since I drive a lot of miles). Mahalo Frank and everyone else, thanks for getting me back on the road quickly. More

Glad we chose Honolulu Acura We’ve been a Honda family for years this is our first Acura, we’re happy with the fast friendly and professional service that we receive at both Honda We’ve been a Honda family for years this is our first Acura, we’re happy with the fast friendly and professional service that we receive at both Honda and Acura. Paul Furtado made us feel very welcome and comfortable while taking care of our needs. I would highly recommend Honolulu Acura More

Great Service Frank is an exceptional service advisor. I was very satisfied with the work done on my car. The only thing I was not too happy with is the person w Frank is an exceptional service advisor. I was very satisfied with the work done on my car. The only thing I was not too happy with is the person who dried my car rubbed off part of my decorative side window decals. Pieces of the cloth were still stuck to the decal edges. Other than that I was satisfied with the courteous service. More

Excellent Service I purchased the lifetime oil change policy several years ago and take advantage of it. I visit this dealership quarterly for oil changes. Keris and I purchased the lifetime oil change policy several years ago and take advantage of it. I visit this dealership quarterly for oil changes. Keris and Frank treat me well every time! More

excellet service I was greeted as soon as pulled into the service area and directed where to go (I didn't get her name). Paul was very friendly and updated me several I was greeted as soon as pulled into the service area and directed where to go (I didn't get her name). Paul was very friendly and updated me several times regarding how long the service would take. More

Continually professional and pleasant I have been an Acura customer since 1991 and have not gone anywhere else in terms of vehicle liking and dependability. Service is always great and acc I have been an Acura customer since 1991 and have not gone anywhere else in terms of vehicle liking and dependability. Service is always great and accommodating and I have no complaints. More

Maintenance and safety recall service Super fast and very comfy waiting area. Everything that was done to the car was explained, very nice showroom of cars if you need to take a stroll wh Super fast and very comfy waiting area. Everything that was done to the car was explained, very nice showroom of cars if you need to take a stroll while waiting. More

Great front desk service! I am doing this survey because I can not hide the fact the Maile Taniguchi is committed to the highest quality of customer service. It does not matter I am doing this survey because I can not hide the fact the Maile Taniguchi is committed to the highest quality of customer service. It does not matter if you are talking to her in person or on the phone. She goes out of her way to make sure that you are getting everything you need in a timely manner. She is definitely the Allstar of the office in my opinion. It not that often that you get customer service like she provides. She is a get asset to the team at Acura and I hope she continues to make a impact on her coworkers like she is did on me. I seriously can not give her enough praise for the amazing human being that she is! More