Acura of Honolulu

Paul Furtado has been my service writer for over 2 decades, wouldn’t see any one else, I always take my cars to Acura of Honolulu, I trust him in all the service recommendations needed for my 02’ MDX, decades, wouldn’t see any one else, I always take my cars to Acura of Honolulu, I trust him in all the service recommendations needed for my 02’ MDX, Paul also take care of my sons TL too. More

This has been the worst car purchase I have ever done. I purchased an electric car 2 months ago, and I am still dealing with finalizing the process. I was supposed to get some papers to get a tax credi I purchased an electric car 2 months ago, and I am still dealing with finalizing the process. I was supposed to get some papers to get a tax credit. This took emails that weren't replied, expecting call-backs that never happened, so it took a lot of pushing around at every stage of the process. So let's say I had to do the whole routine twice. Once you buy the car it is hard to get a hold of the people you need. Then I realized also that they had written my email with 0% accuracy. The only thing they got right was .com I was told I would get the registration in about a month. It has been 2 months and nothing. After calling the DMV, I am told the car is still registered in their name. When I contacted them, I am told to give my number for a call-back but I decide to wait, because I know they do not return calls (Aldi the person you talk to at first gives you a whatever answer that does not answer the question, so they just do the Karen for you and get you the manager). When talking to the manager, he tells me they had just finished transferring the car from the first owner to them, that the car's safety is expired, so I need to bring it so I can get an expired safety so they can begin the process. Since I am going there I ask if they can check a leaky tire and to do it although the warranty expired a month ago, and they agree (it looked like they knew about the problem because without saying anything the service guy already knew what tire it was). I decided to write this review because I have been here for over 2 hours and I am still waiting. I don't speak hawaiian, but Aikahi (they offer the Aikahi experience) has got to mean s#$%^tty More

*Kodee Taong (Sales) is an exceptional sales representative! She is very knowledgeable of the entire Acura line up of vehicles and their features. No pressure sales, patient and no pretense of representative! She is very knowledgeable of the entire Acura line up of vehicles and their features. No pressure sales, patient and no pretense of knowing how to provide excellent customer service! Kodee confirmed that gender no longer determines what kind of attitude or professionalism you receive when walking into a car dealership! And wait until you meet the rest of the team (Matt Bonder) who makes your sales transaction smooth and easy! You've definitely convinced me that it was worth it to give Lithia Corp another opportunity to transform me to become a happy, satisfied and most IMPRESSED return customer! Mahalo Kodee & Matt! Love you guys at Acura of Honolulu! More

I thought that I was getting a 120,000 extended warranty , not a 12,000 mile warranty when I purchased it for $4000. What rip off. , not a 12,000 mile warranty when I purchased it for $4000. What rip off. More

Their Team work from Detailers, Service Department, Sales, Finance and management levels were outstanding! Don’t change! Sales, Finance and management levels were outstanding! Don’t change! More

Just recently purchased from this location a little over a week ago now.No one was at the front desk upon entry.Once greeted after several mins the sales rep was extremely kind and helpful.Upon test drive o a week ago now.No one was at the front desk upon entry.Once greeted after several mins the sales rep was extremely kind and helpful.Upon test drive of purchased vehicle I noticed it sounded loud.When taken back to have checked mechanic stated the front wheel bearing needed replaced.They did replace both as a courtesy,stating typically if one was bad then the other would probably need replaced as well soon.I was asked to bring the vehicle back on Monday to have work done(inconvenience number 1).They could not tell me when it would be ready.It did take basically the full day until completion.I was given a loaner car as "compensation" on a less than 3 day old purchase.The entire process was as smooth as a dealership experience could be initially.They gained my complete trust as a first time buyer from this organization only to leave me with utter dissatisfaction.I had a further issue with a burning smell which I informed dealership and general manager John.The vehicle was looked at by maintenance and stated the computer system needed an update.I let them know that I also needed to add 3 pints of oil as I checked oil after car sat for 30 min.I showed all staff involved pictures of completely dry dipstick along with the 3 empty oil pints I purchased.General manager could not explain nor did he have proof of where oil was at the time of purchase from mechanic.He stated he tries to get them to take pictures/videos of such things but cannot get them to do so(his words).So I physically had proof they did not.I stated to everyone involved my dissatisfaction and John( general manager) proceeded to ask me what would help me to regain my trust in them.He offered 5 free gas tank refills as "compensation."I said I would think about it as I was extremely unhappy after just purchasing to have such problems which could have potentially been much worse seeing as how we were no where close to our home when the issues occurred.Which the purchase was on a Saturday issues were on the very next day(Sunday.) John(general manager) at this time gave me his card which included his cell so that we could revisit my complaints and attempt to come to a mutual agreement to guarantee my satisfaction as it states everywhere in the location.I attempted to follow-up with John via text message first stating my offer of satisfaction which was since my issue was oil related and I had proof(they did not) that I would think that if they would cover my oil changes for my vehicle that this would show me that they would stand behind their service and guarantee that this would never happen again.I did not hear fom John(general manager) the next business day.I then called the location and was told that the vice presidents or higher ups were there and that he would be in meetings all day so I asked to leave a voice mail.Minutes after I received a message via text from John stating that he would call me back.I did not hear from him.I spoke to Jessie at this location who was great in this process) and he stated that as soon as John came In he would have him call me.I never heard back after waiting almost all day.I then decided to stop by. Finally, got to speak to John (general manager).After discussing with him for at least 30mins it was obvious that it was not the customer satisfaction that was priority because he continued to stand his ground on 5 free gas fill ups as"fair" compensation.Never even attempting to come to a mutual agreement on what I had proposed which in the big picture customer retention/satisfaction is worth more than some oil changes if it's going to help regain a new customers trust as well as gain potential new customers as I had a friend with me who was interested in purchasing in the future and was there during my initial purchase and was impressed by my experience initially.That is not an option for them now they were with me during my experience with oil.Customer satisfaction is not priority. More

I highly recommend you do not sell your vehicle here. They lowballed the offer, then failed to submit the payment to my bank for 10 days. My paperwork was sitting in an office unsigned, unprocessed. The They lowballed the offer, then failed to submit the payment to my bank for 10 days. My paperwork was sitting in an office unsigned, unprocessed. The only reason it was even submitted at the 10 day mark and processed at the 12 day mark was because I called to ask where my payment was. The only reassurance I get from the General Manager was "Theoretically we sent it off at 10 days"...which is only because I called at 10 days. They will mishandle your paperwork, not fulfill their end of the bargain unless you remind them to, and argue with you about it. Go elsewhere. More

Wonderful buying experience! No pressure sales and friendly staff! I would recommend my friends and family! No pressure sales and friendly staff! I would recommend my friends and family! More

It was quick! I bought a 2023 Integra and experience from sales to finance was excellent. I bought a 2023 Integra and experience from sales to finance was excellent. More

Very helpful/ Shelly was great. Found me the perfect used car. Will always return to buy my cars from them. Found me the perfect used car. Will always return to buy my cars from them. More