Acura of Glendale

Service work quality sucks I am very disappointed to the quality of the vehicle of 2019 RDX. We had the same RDX model but in 2011, but never had any of the issues/experience li I am very disappointed to the quality of the vehicle of 2019 RDX. We had the same RDX model but in 2011, but never had any of the issues/experience like this new 2019 model. Here is our story, We purchased the 2019 RDX at the end of Octorber, 3 months ago. and everything looked fine at the beginning. However, within 2 weeks of the date of purchase, I found there are couple issues, 1. there was rattle noise around the cup holder/transmission gear area; 2. when open the tailgate, there is a huge noise when the tailgate reaches the top. so I brought the car back to the service department, and they kind of fixed the tailgate issues address above because the first issue was coming back. and alone with that, I discovered more issues. 1. the same rattle noise around the cup holder/transmission gear area; 2. back door on the passenger side had a little gap after close the door. 3. day/night mode changes even outside environment has not 4. dynamic drive mode unavailable 5. no media after start off the vehicle so I brought the car back again to the service department. But this time, technician only fixed the door gap (#2), the rattle noise came back on the second day, and the issues #3 - #5 were not able to fix since they couldn't spot it when they were doing the test. I took a photo and made a short video clip of the (#3 and #4) issues and sent it to the dealer service adviser. they asked me to bring the car back AGAIN to get the issues fixed. And I did. They worked on the known issues for about 4 days then I got the car back; but I spotted the same the same rattle noise AGAIN the next day morning. So, what is going on here ACURA. Four service trips in less than 3 months for a brand new car? Did your technician fixed the right place for the issue? The quality of the car is very very disappointing. Honestly, if possible, I would like to get my refund. More

Rocket fast professional service I was in and out with a new car in less than 25 minutes! Everyone was professional, knowledgeable and the entire experience was pleasant. No pressure I was in and out with a new car in less than 25 minutes! Everyone was professional, knowledgeable and the entire experience was pleasant. No pressure just thoughtful explanations and excellent follow up. They even delivered the car to my home. I highly recommend Acura of Glendale. Thank you Karine, Armin, Gary and Artur for making this a stellar experience. More

The Best customer service We bought our Acura 2019 from Acura Glendale, Karine was so great listening to what we needed and helping us getting the best SUV with the great deal! We bought our Acura 2019 from Acura Glendale, Karine was so great listening to what we needed and helping us getting the best SUV with the great deal! She was quick and attentive to what we wanted. They earned our business and we would definitely go back in the future and we will be referring others to GLENDALE ACURA. More

A few questions about our 2019 RDX Clarification on how things work. Tony is very friendly and goes out of his way to take care of our needs or problems.Everyone at Acura Glendale is g Clarification on how things work. Tony is very friendly and goes out of his way to take care of our needs or problems.Everyone at Acura Glendale is great. Would not go any where else. More

great service Alton & Karine veryfriendly iwould highly recommend anyone who is interested in an Acura. I love my new RDX. Thanks guys!! Everyone at the dealershi Alton & Karine veryfriendly iwould highly recommend anyone who is interested in an Acura. I love my new RDX. Thanks guys!! Everyone at the dealership is very friendly including the finance guy Art M. Tony was great as well. More

Friendly, welcoming, informative, professional service team. Buying or leasing a car can be a very stressful and intimidating experience but not with Acura of Glendale. Everyone is friendly, responsive, support Buying or leasing a car can be a very stressful and intimidating experience but not with Acura of Glendale. Everyone is friendly, responsive, supportive and very informative about the auto(s) you are interested in for possible purchase. Not everyone knows everything there is to know about automobiles and it can be a bit intimidating when you are considering such a large expense. Karine, Alton and Artur actually made it easy, comfortable and as close to stress free as possible. What a pleasant experience can be had with this group at Acura of Glendale. John and Tony in service are the absolute best support service team I have ever dealt with and am forever grateful for their professionalism and car tips. Thank you so much for everything! More

Leased 2018 Acura ILX Walked into this dealership just to browse around to see what they have to offer. I was pleasantly surprised by the amazing customer service from Kar Walked into this dealership just to browse around to see what they have to offer. I was pleasantly surprised by the amazing customer service from Karine. She took the time to show me the different models that were available even though I have said I was only looking and wasn't in a rush. (I went to another brand dealership and the sales person there was unhelpful when I mentioned I wasn't in a rush to get a car). I was so impressed with her customer service that I decided to lease a car the same day. Best decision I made to get a car here! More

great service The customer is always a priority. Service might take more than a few minutes but it is always thorough with the customers' best interest in mind. The customer is always a priority. Service might take more than a few minutes but it is always thorough with the customers' best interest in mind. More

Great experience Glendale Acura has an amazing and very helpful staff. Alton Ho and Karine Arzumanian helped us to find our dream car; they even stayed overtime withou Glendale Acura has an amazing and very helpful staff. Alton Ho and Karine Arzumanian helped us to find our dream car; they even stayed overtime without any hesitation to help us close the deal. Thank you very much. More

Purchase of 2018 Acura ILX I had a very pleasant experience at this dealership a few days ago. With the help of Karine Arzumanyan and Alton Ho I was able to get into a brand new I had a very pleasant experience at this dealership a few days ago. With the help of Karine Arzumanyan and Alton Ho I was able to get into a brand new 2018 Acura ILX. Karine and Alton were both very personable and knowledgeable. They both explained everything thoroughly and did theirbest to get us the deal we were comfortable with. Karine specially had a very easy going and friendly approach and definitely earned our business. I would recommend Karine, Alton and Acura of Glendale to my friends and family any day! More