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Acura of Escondido

Escondido, CA

5.0
295 Reviews

1502 Auto Park Way N

Escondido, CA

92029

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Showing 295 reviews

November 16, 2022

I’ve been going to this dealership almost 20 years and have had wonderful service the entire time. I’ve owned two Acuras and Charlie has been my service representative the entire time. He is very trustwor More

by notarangelo2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
Nov 16, 2022 -

Acura of Escondido responded

Greetings! I am so happy to hear about your great experience with us at Acura of Escondido! We want to thank you for spending time writing an excellent review! We are delighted to assist you whenever you need us!

November 03, 2022

Very professional! And great service! Thank you Jose G ! For all of your help. Yay! More

by mackollee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
José Gutierrez
Nov 06, 2022 -

Acura of Escondido responded

Hello there. The 5-star review you shared with us is so humbling to our staff here at Acura of Escondido. We are thrilled to see that our professionalism and amazing courtesy were acknowledged by you during your visit! If there are any further questions you have, please contact us at your earliest convenience. Have a fantastic day.

October 27, 2022

Wonderful customer service. Charlie is very thorough in explaining service done on my car. Service depth. Was fast and efficient with their work. Thank you again. Excellent job More

by Mqsoto92964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
Oct 30, 2022 -

Acura of Escondido responded

We here at Acura of Escondido are thrilled to learn our Service Team provided you with fast, efficient service. We appreciate your five-star review. Please don't hesitate to reach out to us should you need further assistance.

October 13, 2022

Although the price was exorbitant, the professionalism of the service manager was outstanding. For specific issues I would definitely go back to them given that experience. More

by tlspilman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Baladez
Oct 16, 2022 -

Acura of Escondido responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the pricing of your service visit. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Craig Morman Acura of Escondido General Manager craig.morman@penskeautomotive.com

October 12, 2022

The service team is awesome! When they find something with the car, they would always show me or explain. My service guy Jose G is always friendly, nice and helpful when I take m More

by Dorothy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Oct 14, 2022 -

Acura of Escondido responded

Hi Dorothy, we are thrilled to read that our Service Team at Acura of Escondido delivers awesome service and is friendly, nice, and helpful. We are happy to have your business and appreciate your positive review.

October 09, 2022

All staff is extremely helpful and patient with all of my questions. My maintenance appointment was so easy and timely. More

by thuds.ducks-0r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Oct 10, 2022 -

Acura of Escondido responded

Thanks for the 5-star rating! We hope to be of service to you again at Acura of Escondido.

October 02, 2022

Gaby was very friendly, helpful and knowledgeable. She made the whole process go smoothly. i would recommend this dealership. More

by DKMK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby
Oct 03, 2022 -

Acura of Escondido responded

It's our pleasure to learn our team was so kind, helpful, and knowledgeable during your visit. Thank you for choosing us here at Acura of Escondido and for your endorsement. For further assistance, please contact us anytime. Have a fantastic day!

September 30, 2022

Jose Gutierrez was great. He made the process easy and has great customer service skills More

by Perezrn2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Oct 02, 2022 -

Acura of Escondido responded

Hello, we appreciate you taking the time to write such an awesome review about our staff here at Acura of Escondido. It is exciting to learn that your visit was great, easy, and an overall positive one. Please let us know if we can further assist you in any way. Take care.

September 23, 2022

Jose was very thorough with me about my concerns and explained what I needed to know and what was recommended More

by Pennyberman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 23, 2022 -

Acura of Escondido responded

Hi Pennyberman! Thank you for choosing Acura of Escondido for your service needs. We are pleased to know that our Service Team was able to provide good communication during your visit. Please let us know if there is anything else we can do for you.

September 18, 2022

The service advisors are always great, but I feel like things have digressed with no car washes or courtesy vehicles More

by danatrue5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Balafez, Sean Weaver
Sep 21, 2022 -

Acura of Escondido responded

Hello, Our goal is to provide exceptional service to every customer. If you would like to discuss your feedback regarding your recent visit, please feel free to reach out to me. I look forward to connecting with you. Thank you, Craig Morman Acura of Escondido General Manager craig.morman@penskeautomotive.com

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