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Acura of Escondido
Escondido, CA
305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 305 reviews
May 07, 2020
Very much appreciated that my car was picked up and returned. Excellent at communicating with me through the whole process. The work was completed quickly returned. Excellent at communicating with me through the whole process. The work was completed quickly More
by wmoore
Employees Worked With
Sean Weaver
April 28, 2020
Awesome dealership. Have been using this location for over 3 years. Acura's Service Department and Charlie B. Are second to none. I will always take my vehicle there over 3 years. Acura's Service Department and Charlie B. Are second to none. I will always take my vehicle there More
by Wayne
Employees Worked With
Charlie B., Sean Weaver
April 22, 2020
Excellent service! I went to another Acura dealer for 19 years and switched to this one last year and WOW I wish I would have know about them sooner! Clean AND they listen. years and switched to this one last year and WOW I wish I would have know about them sooner! Clean AND they listen. More
by SRH
Employees Worked With
Tim Wilson, Sean Weaver
April 22, 2020
Charlie always is professional and helpful. I’m so glad to have someone like him taking care of my Bella...car! He always comes through with coupons and gets me and my car back on the road. to have someone like him taking care of my Bella...car! He always comes through with coupons and gets me and my car back on the road. More
by Amcarrello63
Employees Worked With
Charlie is always a gem! Excellent employee!
November 24, 2019
2018 Acura TLX (certified)I've bought more than a dozen 2018 Acura TLX (certified) I've bought more than a dozen cars over my lifetime and I can honestly say that this was The Best car buying experience ye 2018 Acura TLX (certified) I've bought more than a dozen cars over my lifetime and I can honestly say that this was The Best car buying experience yet. This is our 3rd Acura but our 1st from Acura of Escondido. Zhou (Sales) was a pleasure to work with. He is not only extremely competent but he did not try to push for the sale like most all do. He was very honest, patient and super funny. He even continues to followup with me to make sure I'm completely satisfied after almost a month since I purchased the vehicle. Not to mention he put in to replace a part (very minor) that I didn't even notice was broken until he mentioned it. You can tell he really cares about his clients. Also, both Glenn (Sales Manager) and Iyshia (Finance Manager) were great! They treated us with respect and got us through the paperwork process extremely quick. The quickest I've ever experienced. Zhou, Glenn and Iyshia made this purchase fun and exciting, like it should be. It was a pleasure to buy a car from this team at Acura of Econdido and I will definitely be back for our next one. Go see them and experience what car buying should be like, you won't be sorry. Thank you again!!! Chris More
by Chris T.
Employees Worked With
Zhou, Glenn, Iyshia
November 06, 2018
They are not responsible I have an Acura 2013, which manufacture uses conventional oil, not full synthetic oil. We switched to synthetic oil long ago and keeps using synthetic I have an Acura 2013, which manufacture uses conventional oil, not full synthetic oil. We switched to synthetic oil long ago and keeps using synthetic oil ever since with this dealer. Every time I told this dealer to keep whatever it uses, no change. Today, I just found out they changed it to conventional oil without noticing me. And they recommended synthetic oil to me this time. Ridiculous! More
by Tho
Employees Worked With
Not know, Sean Weaver
August 30, 2017
Best Acura dealership Bought my car from Peggy Smith. I have bought many cars from Peggy and acura. I have always had the best experience. Always get the best price. E Bought my car from Peggy Smith. I have bought many cars from Peggy and acura. I have always had the best experience. Always get the best price. Every employee I worked with were professional and very courtesy. Would highly recommend. Love my mdx. More
by Julie H
Employees Worked With
Peggy Smith
June 03, 2015
False Advertisment & Misrepresentation!! After viewing Acura of Escondido's web site and searching their inventory, I saw a NEW 2015 MDX advertised. I called and spoke to a customer service p After viewing Acura of Escondido's web site and searching their inventory, I saw a NEW 2015 MDX advertised. I called and spoke to a customer service person to verify that they still had the car and she said they did. I also asked if it was equipped the way the photos showed it to be? And again she said yes. The photos on their web site showed a NEW 2015 MDX with 10 miles on the odometer. The description on their web site gave the color of the car and listed options of Only a Tech Package as well as the stock number. The customer service lady wanted me to make an appointment to see the car, which I did, and she said she would e-mail a confirmation. The next day came and No e-mail, so I called again and spoke to a different customer service person. I again asked to verify the car was still there and the specs on the car. And again this new customer service person assured me that it was indeed just as the photos on their web site showed. He even e-mailed me a link to view more photos of the car and the photos he sent were of the same car equipped just as stated. So I made an appointment to see the car. When we got to the lot, we found the car with the Exact stock number on it, but it was a totally different car than what was on their web site! This car had over 5,000 miles on it as well as many add ons, roof rack, running boards, fog lights, chrome wheels, etc. And a crack in the windshield! The price was $10,000 more than what was advertised on the web site! When I confronted the salesman about it, all he did was try and push us towards another car. When that didn't work for him, he went to get his sales manager Jim. When Jim, the sales manager spoke to us, all he said was sorry for the misunderstanding and shrugged. Now keep in mind, that not only does their web site show a specific car, equipped a specific way, (and last I checked it was still on their web site). But I called and spoke to not one, but two people at the dealer before I drove all the way down there, who confirmed absolutly that it was indeed the car pictured on their web site was the car on their lot. This is NOT a misunderstanding, this is False Advertising and Bait & Switch!!!! I am business owner and I would never do business with Acura of Escondido, and I would Strongly suggest that no one else does either! More
by Carbuyer55
Employees Worked With
Jim, sales manager
