Acura of Ellicott City - Service Center

We brought our 2011 Acura TL in for regular service and a rattle in the overhead area (as well as a small displaced piece in the door area). Regular service was completed quickly and satisfactorily, but the rattle in the overhead area (as well as a small displaced piece in the door area). Regular service was completed quickly and satisfactorily, but there would be a wait to fix the other 2 concerns. However, when I expressed that this was not acceptable due to upcoming vacation, Rob Squibb - our service advisor - went to work immediately and efficiently addressed the issue. He worked to have the matters serviced in a couple of days and offered a loaner car due to the work-time required. All was ready when I entered the Service Area to drop my car off; I even had a choice of loaner vehicles. I was updated courteously and the work was completed on time, as promised. As it stands now, the issues appear to be corrected. Though extremely busy, I found the service personnel and especially Rob Squibb to be professional, friendly and accommodating. I would definitely recommend this dealership and am pleased that we brought our vehicle here. I look forward to exceptional and professional service in the future. Thank you. More

Since 1994 I have purchased three vehicles from Acura West and one from a Dealership in Timonuium (which proved to be a mistake). My sales associate moved and I felt loyalty was an issue so I ventured ou West and one from a Dealership in Timonuium (which proved to be a mistake). My sales associate moved and I felt loyalty was an issue so I ventured out to that other dealership...that was the mistake.... I since have returned to Acura West where Rob and the guys treat me like family and make sure I understand everything that is going on at all times with my car and I always leave there feeling like I have been treated wonderful and honestly..(like family). DRIVE NEARLY 40 MILES TO DEAL WITH THIS DEALERSHIP AND WOULD DRIVE ANOTHER 40 IF I HAD TO AND SO SHOULD EVERYONE ELSE!!!! GREAT PEOPLE - CANT SAY ENOUGH !! THANK YOU FOR YOUR AWESOME SERVICE ACURA WEST MARK MORAN Churchville, Maryland More

Have been to Norris to buy parts and for timing belt service. Both experiences were great. Every employee I spoke with was friendly and helpful and the prices were quite reasonable. I only wish they service. Both experiences were great. Every employee I spoke with was friendly and helpful and the prices were quite reasonable. I only wish they were closer but it is worth the one hour drive each way to do business with them. More

Every single time I go to Norris Acura, I receive excellent treatment. The service is great from all the employees. I never have to wait that long. Because I work a long ways from the dealer, they excellent treatment. The service is great from all the employees. I never have to wait that long. Because I work a long ways from the dealer, they always get me in a loaner car. Great place to get service. I am very satisfied. Cameron Miles More

David Ritchey took great care in making sure my vehicle was services and delivered on time. He ensured that I knew what was going on and explained everything that was required in a professional manner. I w was services and delivered on time. He ensured that I knew what was going on and explained everything that was required in a professional manner. I would highly recommend him to anyone who requires their vehicle to be serviced. More

Excellent prompt service as always. Problem fixed the first time. Delivered when promised. Loaner car provided at no charge. Who could ask for more. The excellent reputation of Norris Acura-West's Se first time. Delivered when promised. Loaner car provided at no charge. Who could ask for more. The excellent reputation of Norris Acura-West's Service Department was one of the deciding factors we bought our new Acura MDX there - excellent service and convenience. More

Great service and people! I have used Acura Norris West to service my previously owned Acura 3.2 CL since 2004. The service is exceptional and I like the proactive approach to service that the dealership to service my previously owned Acura 3.2 CL since 2004. The service is exceptional and I like the proactive approach to service that the dealership provides. The service personnel remember you by name. More

These guys are the worst. We bring our Acura MDX here for warranty service because they are closest to our house but I would never recommend them. First, the store and service center is ratty looking co for warranty service because they are closest to our house but I would never recommend them. First, the store and service center is ratty looking compared to other Acura dealerships we've been to. Next, we consistently get bad service and rude behavior. I get the feeling that they are annoyed by my presence even though I'm a paying customer. Finally they do a poor job. They always forget to wash the car after servicing it (had it there 3 times) and once I made an appointment to align the steering and fix some scrapes on the wheel. When I called 5 hours later to check on progress they asked me why I brought it in and then confirmed no one looked at the car yet (they forgot about it)! More

Service has always been a strong point in dealing with Norris I had to use their body shop recently The end result was great. The pricing was more than fair but the quality of work and the timeliness wa Norris I had to use their body shop recently The end result was great. The pricing was more than fair but the quality of work and the timeliness was very much appreciated They have earned my business in the future More

I needed some body work done on my Acura earlier this year. The communication of Norris was excellent and they even gave me a loaner car for a few days (at no cost). They have the character and integri year. The communication of Norris was excellent and they even gave me a loaner car for a few days (at no cost). They have the character and integrity that most dealerships/body shops seem to lack. More