Acura of Ellicott City - Service Center

I live in Cockeysville and used to service my 2007 TL Type-S with Frankel, but I found them to be arrogant, shady, and dishonest. I switched to Rob Squibb at Norris Acura West in 2008 and never looked b Type-S with Frankel, but I found them to be arrogant, shady, and dishonest. I switched to Rob Squibb at Norris Acura West in 2008 and never looked back. I trust Rob completely. Rob is very friendly and honest about my service needs. He and his team take the time to understand any of my concerns and work to keep my car in tip-top shape. He has never tried to sell me any service my car didn't need, and I can appreciate that considering it happens all the time at other dealers. It's worth the drive to see Rob because I know I won't be taken advantage of and my car will be maintained properly. Thanks Rob! More

Norris Acura West has serviced our vehicles for over twenty years. Our family currently has three Acura’s ranging in age from three to almost ten years. We are extremely pleased with the service and w twenty years. Our family currently has three Acura’s ranging in age from three to almost ten years. We are extremely pleased with the service and would not go anywhere else. All of the service advisors are extremely helpful. However, we tend to stick with the same advisor since he gets to know your vehicle. Rob Squibb has been our advisor since he came to Norris Acura West. He continually goes out of his way to assist and accommodate us. He has worked with factory representatives on our behalf. His knowledge is a valued resource to us. We trust that he will keep our vehicles running and safe, especially our oldest Acura with over 150,000 miles. We would definitely recommend this dealership and value the quality service provided. Thank you Rob and the Acura Service Team More

Sometimes getting your vehicle serviced can be a daunting task, but at Norris Acura you can count on friendly and dependable customer service. I feel very confident that Norris Acura only performs necessary task, but at Norris Acura you can count on friendly and dependable customer service. I feel very confident that Norris Acura only performs necessary car service and quality service at that. More

when i make an appointment to have my vehicle serviced they always accomadating.when i bring it in they tell me how long it will take.they are always right on time.the service is extremely good. i drive a they always accomadating.when i bring it in they tell me how long it will take.they are always right on time.the service is extremely good. i drive approximately 25 to 30 miles for their service and i have at least 3 acura dealers closer. More

I am extremely pleased with the services received from Norris Acura West. They responded immediately to my concerns and addressed the issue completely. The service I have consistently received at this d Norris Acura West. They responded immediately to my concerns and addressed the issue completely. The service I have consistently received at this dealership makes me a satisfied, returning customer. Acura has designed a fabulous car, but Norris Acura West dealership's delivery of fine customer service will keep me coming back. Mr Squibb is a polished professional that they should be proud of! Thank you! More

I purchased a new 2008 Acura RL from Norris. At my first service appointment, I met Rob Squibb. Since that first meeting I have always used Rob as my service advisor. The dealership should be very proud of service appointment, I met Rob Squibb. Since that first meeting I have always used Rob as my service advisor. The dealership should be very proud of Rob Squibb's representation. Rob is a trusted employee who has always been there for me when I needed him. His knowledge and enthusiasm has been an invaluable resource to me. Rob has earned my trust and is always a pleasure to meet with. He continually goes out of his way to assist me in any matter, provide me with any applicable service coupons, arrange for car loans when needed,and get my car back to me in a timely manner. He always double checks the service work, preventing me from having to return the car for any glitches.His enthusiam and politeness are always present, independent of any crisis he may be handling. When my first car was totalled and I purchased another 2008 RL from a dealership in Pennsylvania, I, because of Rob, did not hesitate to have Norris do the Mayland inspection, do some paint touch ups, and to "check" out the car. Due to the level of service I receive from Rob, I do not hesitate to recommend Norris at any opportunity. More

I really appreciate all the help Dawn and Hong the mechanic have given me to help me get my car back on the road after 6 weeks of waiting. they are the best! Mary Botticellibennercelli mechanic have given me to help me get my car back on the road after 6 weeks of waiting. they are the best! Mary Botticellibennercelli More

Service was quick and convenient. They also gave me a loaner for 2 days so I didn't have to wait around. Overall good service. loaner for 2 days so I didn't have to wait around. Overall good service. More

I was very pleased with the great customer service I recieved the moment I step in the office, I had a factory recall which was taken care of and there were a see light on my dash board that also was ta recieved the moment I step in the office, I had a factory recall which was taken care of and there were a see light on my dash board that also was taken care of , the seat belt buckle was causing the problem,the tech and my service advisor took care of everything, I was very please, the lobby and seating area was immaculate, thanks again Norris Acura, kudos to Jeff. More

I had 3 different items I needed repaired on my 2006 TSX. One was a recall on the power steering hose, which was no charge. The other 2 items was repair work on the rocket panel below the right side front an One was a recall on the power steering hose, which was no charge. The other 2 items was repair work on the rocket panel below the right side front and rear doors that was knocked loose and the right side windshield wiper blade holder that had been damaged in a car wash facility. The repairs only took about 90 minutes. My appointment was at 3 pm that day and I was concerned about the car not being ready by close of business but it was with time to spare. Also, I was lucky that they had the rocket panel already in stock and didn't need to special order it. I am quite satisfied with the service I have received from Norris Acura. I will definitely bring my car back when service is needed. More