Acura of Ellicott City - Service Center

Great team work They seem to have customer service down to a science. A team approach to excellence. Car always clean and well cared for on their watch. They seem to have customer service down to a science. A team approach to excellence. Car always clean and well cared for on their watch. More

Happy Owner. (: Outstanding service. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Valentin Casuso Was more than helpful. He keep Me up to date on the work they were doing Outstanding service. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Valentin Casuso Was more than helpful. He keep Me up to date on the work they were doing for me. He was Very Polite,and was able to answer all my concern's. More

Anishia is a excellent service provider. Anishia had had my suv repaired and washed in two hours. The vehicle is under warranty there for there was no charge to me and the car was repaired co Anishia had had my suv repaired and washed in two hours. The vehicle is under warranty there for there was no charge to me and the car was repaired correctly. More

Outstanding Service! Our service advisor was very attentive and took excellent care of my car. The service was completed in the estimated time and the car was ready when Our service advisor was very attentive and took excellent care of my car. The service was completed in the estimated time and the car was ready when promised. More

Great Service/Great Staff Took my 2016 RDX in for a brake issue and Service Department found a service bulletin that replaced the brakes for free. Devin was outstanding as a s Took my 2016 RDX in for a brake issue and Service Department found a service bulletin that replaced the brakes for free. Devin was outstanding as a service advisor. They also got me in and out very quickly. I’ve had similar experiences in the past. I live 10 minutes from another Acura dealer and 30 minutes from Norris but always bring my car here. More

Outstanding Service! Service is Oustanding! Kudos! If u can't get an advisor immediately, be patient they DO Call back & urgent to serve! Great communication, explanation, Service is Oustanding! Kudos! If u can't get an advisor immediately, be patient they DO Call back & urgent to serve! Great communication, explanation, remediation, no surprises. Best experience! Highly recommend! Outstanding! More

Excellent service Very courteous and professional staff. Anishiha was great to work with. She was very thorough in her explanation and made sure all my concerns were ad Very courteous and professional staff. Anishiha was great to work with. She was very thorough in her explanation and made sure all my concerns were addressed accordingly. More

Excellent Service Experience! I have bought four cars from Norris Acura West and serviced them all there. The staff is professional, courteous and truly cares about their customers I have bought four cars from Norris Acura West and serviced them all there. The staff is professional, courteous and truly cares about their customers. I especially want to single out Anishia for her genuine and exceptional care, always making me feel like her top priority. She explains everything thoroughly and keeps me informed about the progress of my repair. Top Notch Dealership! More

Service is exceptional My RDX needed a routine service, which I scheduled on-line. I arrived at the appointed time, was immediately greeted, and provided a loaner vehicle - My RDX needed a routine service, which I scheduled on-line. I arrived at the appointed time, was immediately greeted, and provided a loaner vehicle -- a new TSX. My was managed by Anishia and was completed on-time. The new service area and waiting room will be ready soon. More

My truck still not fix I paid the price they charged me & truck still is not fixed it's still doing the same thing I will call them on Monday I paid the price they charged me & truck still is not fixed it's still doing the same thing I will call them on Monday More