Acura of Ellicott City - Service Center

I was there getting a routine maintenance ( oil change, tire rotation etc) done. I told James that I be hearing a popping noise in the speaker of my suv he told me it takes like 3 hours to fix but, he woul tire rotation etc) done. I told James that I be hearing a popping noise in the speaker of my suv he told me it takes like 3 hours to fix but, he would get me a loaner so I wouldn’t have to wait.. I really appreciate that. Anytime I have a concern he will definitely put my mind at ease.I live in Baltimore city and I’m sure it’s a Acura Dealership closer to me. But when you have a great service advisor like James you would travel knowing your vehicle is in good hands. More

By far the worst experience I have ever had. My car has been here since June because of a recall. I have no updates as of today spoke with someone last week about updating me this week, and nobo My car has been here since June because of a recall. I have no updates as of today spoke with someone last week about updating me this week, and nobody from this store has reached out to me yet. The manger Matt was suppose to call me this morning nothing. This is beyond frustrating the level of customer service sucks. They don’t answer the phones it’s pointless doing business here More

Recently had service done for the first time here and my advisor Branden Hayes was phenomenal. Service was timely and efficient and Branden provided excellent customer service advisor Branden Hayes was phenomenal. Service was timely and efficient and Branden provided excellent customer service More

I was in for regular scheduled maintenance. The service was provided in a timely manner and my service Rep, James Washington was very efficient, pleasant and most professional. I’m always ple The service was provided in a timely manner and my service Rep, James Washington was very efficient, pleasant and most professional. I’m always pleased with my service at Norris Acura. More

Worst service and customer interaction. The service rep (cannot recall the lady's name) told us on the phone that our Acura AC/freon was not serviced on the previous visit when calling (as our cold air was (cannot recall the lady's name) told us on the phone that our Acura AC/freon was not serviced on the previous visit when calling (as our cold air was only working off-and-on). Checked-in in person and she told us what the problem is without even pulling the car in for service yet. We asked her if she was diagnosing the car from that, and she said yes. After service, we found the previous service receipt showing the AC was serviced and we were charged for that and freon refill. When it still got warm, they asked us to bring it in again to do a die test. It didn't show anything. Needless to say, horrible service, one of the rudest reps we have ever encountered, and the AC still went warm from time to time. We ensure to tell everyone to stay away at all costs...as you will pay in more than one way. If we could give a negative two (-2) we would. She was the worst..and we paid money to endure her...and the issue was not resolved. More

Service at the acura dealer I love my acura and the service is always top notch! They service my car in a timely manner and communicate with me a lot to let me know what is going I love my acura and the service is always top notch! They service my car in a timely manner and communicate with me a lot to let me know what is going on with my car. More

Service completed ahead of estimated time. Was kept in the loop during entire process. Service rep very friendly and professional. Answered all my questions and went over some additional features of the the loop during entire process. Service rep very friendly and professional. Answered all my questions and went over some additional features of the car that I inquired about. More

Work completed in time promised A1 B1 service. Also performed two transmission updates that seems to have improved shifting. I've been happy with the service department. They are res A1 B1 service. Also performed two transmission updates that seems to have improved shifting. I've been happy with the service department. They are responsive to my questions. More

I see why so many people despise taking their vehicles to dealers for service. This place is a RIP off & $$$ trap. Behind all the smiles & courtesies is a service suggestion & a fee, even on manufacturers se dealers for service. This place is a RIP off & $$$ trap. Behind all the smiles & courtesies is a service suggestion & a fee, even on manufacturers service. The service dept is a SALES TEAM. The BIGGER the smile. The BIGGER the FEE$$$. If possible, take your vehicle to someone you trust. More