Acura of Ellicott City

Excellent service Tony was very helpful, friendly and knowledgeable. Explained all aspects of questions very clear and understandable. He also made us without any press Tony was very helpful, friendly and knowledgeable. Explained all aspects of questions very clear and understandable. He also made us without any pressure. Would recommend to anyone I know. More

Love my RDX! If you are in the market for a new RDX contact Larry at Norris Acura. He is awesome to deal with. Very knowledgeable, friendly listens to what you w If you are in the market for a new RDX contact Larry at Norris Acura. He is awesome to deal with. Very knowledgeable, friendly listens to what you want and need and doesn't try to sell you something you don't. After a year and a half trying to buy from another dealer and it not working out I am so happy I found Norris Acura and Larry. Thank you! More

Happy Owner. (: Outstanding service. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Valentin Casuso Was more than helpful. He keep Me up to date on the work they were doing Outstanding service. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Valentin Casuso Was more than helpful. He keep Me up to date on the work they were doing for me. He was Very Polite,and was able to answer all my concern's. More

Great Acura, Great Dealer We worked through the numbers with Riley Thompson and Warren Paugh. We asked for several accessories that Rob Squibb and Mike installed PERFECTLY. The We worked through the numbers with Riley Thompson and Warren Paugh. We asked for several accessories that Rob Squibb and Mike installed PERFECTLY. They all know me at Acura West and know I expect perfection. They all met our expectations and we are happy with our new ILX. It is no fault of this dealership, the only complaint is the awful AcuraLink app. Acura makes great cars, but they have no clue how to build an app. Thank you, all my friends at Acura West. More

Excellent service and staff was very polite and very informa Very very professional staff. Explaned all aspects of the nature of questions very clear and understable. Would recommend to anyone i know. I live Very very professional staff. Explaned all aspects of the nature of questions very clear and understable. Would recommend to anyone i know. I live out of state it was worth the travels. More

Awesome & Affordable The sales representative: Donnell, was very helpful, friendly, kind, and he gave me the best deal!!! He also taught me how to use the vehicle properly The sales representative: Donnell, was very helpful, friendly, kind, and he gave me the best deal!!! He also taught me how to use the vehicle properly More

fabulous Christopher the sales person was very professional from the time I walked on the lot and the sales manager Davon was great it was a breezy process Christopher the sales person was very professional from the time I walked on the lot and the sales manager Davon was great it was a breezy process for me..everyone was very polite and helpful and had my best interest at heart. More

Best service ever! First I would like to say that I need more than five stars to give for the absolutely wonderful customer service my wife and I received!! Recently tot First I would like to say that I need more than five stars to give for the absolutely wonderful customer service my wife and I received!! Recently totaling my car, I was of course in need of a new vehicle. I had been looking at Acuras before my accident so I kinda had an idea of what I wanted. My wife and I just stopped pass one day and we met Damon. He asked what I was looking for and then he let me sit in three different vehicles. Damon was so patient on this day and was not pushy AT ALL! Two days later we went back to the dealership and I got the car that felt right for me! This is after Riley made sure he workout the best deal for us. Not only did he get the best deal but he also took the best angled pictures of me and my new car! Garvey took care of the paperwork and I’m confident that everything is accurate and he explained everything to us. They all made us feel welcome and like family. If you are looking for a car definitely stop by Acura in Ellicott City. The customer service and knowledge we were given was impeccable!! They really out do themselves and go above and beyond. I could go on and on but I’ll end it here. More

New car I recently was due to turn my previous vehicle in. I was in a sticky situation with mileage, but the guys at Acura are always nice, honest, and just o I recently was due to turn my previous vehicle in. I was in a sticky situation with mileage, but the guys at Acura are always nice, honest, and just overall helpful. Tony P. was the best to work with. He mentioned that he only worked there for a few months, but I couldn’t tell! He was very informative, not too pushy, he listened to what I wanted, and knowledgable. I am forever an Acura customer. For the leadership team at Acura, you did great hiring someone like Tony and adding him to the team. I work in Human Resource and I know what quality customer service is. Thanks for taking good care of me!!! And thanks to Ronald for being great as well. He crunches numbers like no other! He’s amazing! More

It was great working with the Acura team Our sales guy Tony Pham was very polite and efficient with the process. He made us feel comfortable without any pressure. Thank you again Guys! Our sales guy Tony Pham was very polite and efficient with the process. He made us feel comfortable without any pressure. Thank you again Guys! More