Acura of Ellicott City

This place is the worst to get your car service. I brought my MDX in for A1 service and tire rotation. They scratched my rims and spoke to the sales manager on duty they denied it. Insulted me by sayi brought my MDX in for A1 service and tire rotation. They scratched my rims and spoke to the sales manager on duty they denied it. Insulted me by saying that it’s a curb. I called the GM no answer. Please take your car somewhere else if you really care about your car. You are on your own. This place sucks bad customer service. Please avoid doing business with them at all costs. Never coming back again More

Very Dissatisfied Customer - Stressful experience, deceptive practices, and slow to resolve mistakes made after the GM guaranteed a seamless resolution. deceptive practices, and slow to resolve mistakes made after the GM guaranteed a seamless resolution. More

Ji Kim is AMAZING!!!! He was very kind, patient and we worked so well together. He have no problem explaining everything to me about my new baby and he understood how big of a deal this new car was for me worked so well together. He have no problem explaining everything to me about my new baby and he understood how big of a deal this new car was for me. THANK YOU JI!!! More

To say this dealer was terrible is an understatement. I leased my car from there a few years ago and the salesman spent his time eating his lunch in front of me instead of working to complete the lease. I leased my car from there a few years ago and the salesman spent his time eating his lunch in front of me instead of working to complete the lease. I decided to give them another chance. I called and made an appointment for Tuesday and was told I would be "in and out extremely fast". It took over 3 hours. The manager left me sitting 90 minutes for a credit check. When I asked what was taking so long, he told me I should know it takes this long and that's how it is. Not even an apology. They were so "busy" one of the salesman was sitting on a counter playing on his phone with no mask on. They never offered to wash or clean the car or thanked me for purchasing the vehicle. Acura has lost me as a customer because of this and I will never go to this dealership again. They are beyond horrible. More

Quon Taylor is amazing. He expertly guided me through the selection, test drive, and purchase. The general manager, Riley Thompson, made the close effortless. Thanks. selection, test drive, and purchase. The general manager, Riley Thompson, made the close effortless. Thanks. More

If you are in the market for an Acura and looking for a stress free car buying experience visit Norris Ellicott City Acura and ask for Quon Taylor. He renewed my faith in the car buying experience with his stress free car buying experience visit Norris Ellicott City Acura and ask for Quon Taylor. He renewed my faith in the car buying experience with his honest, transparent and pleasant attitude. This is how every dealer/customer relationships should be. He was extremely patient, helpful and reassuring as a customer. In short, Quon is a tremendous asset to Acura Ellicott City and for anyone hoping to have an honest experience with a salesperson who will truly do all he can to earn your business, look no further than Quon. It will be well worth your time. More

I purchased my second Acura TLX and worked with Damon Braxton for a second time. Damon was very professional and straightforward both times and he made the car buying process very easy!! He is very know Braxton for a second time. Damon was very professional and straightforward both times and he made the car buying process very easy!! He is very knowledgeable and keeps the customer in mind always! I am so happy to have purchased another car from Acura of Ellicott City and will continue. More

I recently purchased an Acura MDX at Acura of Ellicott City and worked with Larry Snyder. Anyone who has purchased a car before knows how long the actual purchasing process can be. However, my experience City and worked with Larry Snyder. Anyone who has purchased a car before knows how long the actual purchasing process can be. However, my experience with Larry and Acura of Ellicott City was seamless and completed in under an hour. I do recommend, once you've made your final vehicle selection, emailing your personal information (license, insur.) to your sales person and completing the short credit app. online prior to actually going in to finalize the purchase. This gives them time to make all the arrangements and prepare the paperwork ahead of time and be ready for your arrival. I had to wait several weeks for the car, due to the chip shortage following the pandemic manufacturing interruption, but Acura of Ellicott City honored all the original pricing and trade-in for 8 weeks even though costs had gone up. -- You have to appreciate the no-gouge honorableness! -- If you're looking for an Acura, go see Larry Snyder at Acura of Ellicott City! -- Val More

This is my 5th Acura purchase and I am sure it won't be my last. 2 of my 5 purchases have been with Acura of Ellicott City. I now feel like family and look forward to our growing relationship. Chris was my last. 2 of my 5 purchases have been with Acura of Ellicott City. I now feel like family and look forward to our growing relationship. Chris was full of knowledge and patience. There was no pressure and plenty of flexibility to make a choice that makes my heart smile. More

Great Service! Salesperson was fantastic! Knowledgeable! Easy to work and stays on the issues with quick communication. Great follow-up and enjoyed the friendly environment. Easy to work and stays on the issues with quick communication. Great follow-up and enjoyed the friendly environment. More