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Acura of Ellicott City
Ellicott City, MD
344 Reviews
Acura of Ellicott City offers many automotive products and services to our Ellicott City area customers. From quality new Acura vehicles to used cars, we know anyone looking for a vehicle in Ellicott City will likely find what they want at our dealership. We carry a comprehensive line of Acura vehicles, including the Integra, TLX, MDX and RDX, making us a good choice as your Ellicott City Acura car dealer.
Our services include trusted Acura car repair done by our certified auto service technicians, original Acura auto parts, and auto financing to help our customers purchase the car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 344 reviews
January 13, 2010
Excellent customer service amongst all members of the team. Abu Bangora was my sales person. His knowledge and dedication to the job is very apparant and he is a great addition to Norris Acura West. 1 team. Abu Bangora was my sales person. His knowledge and dedication to the job is very apparant and he is a great addition to Norris Acura West. 100% satisfaction guaranteed at Norris Acura West!! More
by danz4pack
Employees Worked With
Abu Bangora
February 23, 2006
I wish I would have bought my car somewhere else. They have awful customer service. They tried to go up on the price of the car after we settled on a price and then didn't inspect the car to make sure eve have awful customer service. They tried to go up on the price of the car after we settled on a price and then didn't inspect the car to make sure everything was working properly. The radio didn't even work after been notified of the problem days before, they didn't have all the keys to the vehicle and didn't clean a spot on the back seat and know I've noticed a dent in the front of the car that was pre-existing. I had to waste my time going back to the deal to get my keyless entry keys but not to my surpise they didn't have but one in stock and they suppose to give me 2. All they offered was to show me accessories to buy instead of giving me one of them free after all this headace. Now I got to go back to the deal and get the second keyless entry device. They didn't even offer to pay me for my time. I highly recommend buying somewhere else even if it is a little more expensive!!! More
by arcole2
Employees Worked With
Rich Vallano & the black floor manager
July 21, 2005
I was completely screwed by this dealership. They sold me a LEMON Acura CL-S and refused to replace it. Five transmissions and three years later, I sold it to CarMax. My attorney said we would win a lawsui a LEMON Acura CL-S and refused to replace it. Five transmissions and three years later, I sold it to CarMax. My attorney said we would win a lawsuit in court, but that it could be dragged through the courts for years based on his experience with Honda America, Inc. and this dealership. Don't trust these people. More
by bizshoz
April 25, 2005
I highly recommend Norris Acura West, especially Roger! He made my first car buying experience wonderful, was patient in answering my questions, and, best of all, did not pressure or push me into anything. He made my first car buying experience wonderful, was patient in answering my questions, and, best of all, did not pressure or push me into anything. At Norris, they are respectful, willling to assist, and just have a good attitude. Price-wise, they closely matched what other dealers offered me. So for me, the decision to go with Norris was easy. More
by happyowner
Employees Worked With
Roger
