Acura of Ellicott City

We've bought several vehicles over the years and our experience at Norris Acura was BY FAR the most enjoyable, stress free and 'valuable' of any we've ever experienced. From our first day in the showro experience at Norris Acura was BY FAR the most enjoyable, stress free and 'valuable' of any we've ever experienced. From our first day in the showroom (to pick out a Christmas gift for my wife), through our several visits, the buying experience, and definitely through our scheduled service visits. They've come in early to accomodate our work schedule, always give us a loaner vehicle, and definitely go out of their way to keep us happy customers. We love the car, also, it's hard to believe how 'smart' this car is, not to mention comfortable. I would recommend the Acura and Norris to anyone. More

I purchased the car from this car dealer on 8/16/2010, everything was great! The salesman was very patient with my any questions, detailed description of all the features of the car, Service was thoughtfu everything was great! The salesman was very patient with my any questions, detailed description of all the features of the car, Service was thoughtful, I will come back if I need to buy a new car. More

Steve Kwon was great! I got the TL car I wanted. I am very happy. I have had my car for 10 years. I was just looking and not going to buy a car at this time. Steve Kwon gave me everything I wanted in t very happy. I have had my car for 10 years. I was just looking and not going to buy a car at this time. Steve Kwon gave me everything I wanted in this car. So it was hard to turn down and the price was great too. Would I come back again, I sure will. I am planning to keep this car for 10 years too. Location was easy to get too. Thanks again Vicky Budd More

Nuke Nushann was a great salesperson. Very polite, and knowledgeable about Acura cars. I was very happy with experience of purchasing a new vehicle; never felt pressured to purchase a car. Mr. Nushann an knowledgeable about Acura cars. I was very happy with experience of purchasing a new vehicle; never felt pressured to purchase a car. Mr. Nushann and Norris Acura West together provided me with the car I wanted at a great price. More

Dealer matched the best price I found locally and was a breeze to deal with. I was a quite knowledgeable buyer, and armed with the most recent information. They didnt shy away and worked with me to get me breeze to deal with. I was a quite knowledgeable buyer, and armed with the most recent information. They didnt shy away and worked with me to get me in teh exact car I wanted. This is the 4th car I have bought from this dealership and its always been a first class experience. Not only the dealer, but the brand has be quite loyal for a number of reasons. I highly reccomend purchasing and also servicng your car at this dealership. More

WE consumated this purchase in a very short time and found the staff, from CEO, Andy Franklin, and his staff, including Warrin (GM) and Gene (Salesman) to be professional, pleasant, and very attentive t found the staff, from CEO, Andy Franklin, and his staff, including Warrin (GM) and Gene (Salesman) to be professional, pleasant, and very attentive to our needs. We also had a great experience with Stacey Halle, the finance manager. Keep in mind our purchase took place on Memorial Day, a holiday for most people, but everyone at Norris worked with us as if it were not. Thank you for the opportunity to share these positive comments. Norman Zwagil More

About three to four years ago we visited this dealership because my husband had purchased an Acura TSX 2005 and loved the car. I was very disappointed with the dealership when I came in to look at new cars because my husband had purchased an Acura TSX 2005 and loved the car. I was very disappointed with the dealership when I came in to look at new cars. I was looking at the RDX at that time, and they were going to call me when the new ones came in. I received no call and the salesperson didn't seem to know much about the car and unwilling to answer questions. My husband took his car back to the dealership for oil changes and on the first two times the plug was not properly put back and the car leaked oil. He went someplace else for oil changes and maintenance. He received a recall notice and so went back to the dealership and received excellent service and this has continued. So I thought let's go back and see if it has changed from my first visit. It did! Our salesperson was very nice and he knew the car was going to be mine and worked with me as a prospective owner not just a rider in the car. He showed us many aspects of the car and assured us if we had any questions, to call him. He was very appreciative of the business. I must say everyone at the dealership was very nice and courteous. I definitely would recommend Norris West to anyone. More

From the moment we walked into showroom we were greeted by helpful, friendly and professional personnel. I purchased a 2010 RDX, and it was the best car-buying experience I have ever had. Excellent custo by helpful, friendly and professional personnel. I purchased a 2010 RDX, and it was the best car-buying experience I have ever had. Excellent customer service in sales, financing and service departments. I would highly recommend this dealership and look forward to a great relationship in the years to come. More

A few days ago I signed on to lease a 2010 Acura TSX. I must say that I had an amazing experience with the staff at Norris Acura West. They spent so much time going over every detail with me and made sure must say that I had an amazing experience with the staff at Norris Acura West. They spent so much time going over every detail with me and made sure that my car buying experience went smoothly. They maintained a high level of professionalism and positive attitude throughout the day. The finance director Stacey was extremely helpful in making sure that my husband and I felt comfortable with the financing. We never felt rushed even though some parts of the deal took awhile. In today’s world customer service is lacking in many businesses but at Norris Acura the service went above and beyond. Even the general manager, Warren Paugh took time to come over and speak with us and his personable attitude made us feel extremely comfortable. I will be a repeat customer in the future and I would certainly recommend Norris Acura West to any of my friends or family. More

My wife and I received excellent service fron Norris Acura West. They honored the price that they originally quoted me over the phone. Other dealerships raised the price once I came to their store. Over Acura West. They honored the price that they originally quoted me over the phone. Other dealerships raised the price once I came to their store. Overall, it was the best experience I ever had at a car dealership. More