Acura of Ellicott City

From the moment I walked in the door, everyone I came into contact with was friendly, professional and courteous. Nuke was VERY helpful and took the time to show me how EVERY option worked on my car. My into contact with was friendly, professional and courteous. Nuke was VERY helpful and took the time to show me how EVERY option worked on my car. My BEST car buying experience I have ever had. I have already referred a friend who was also looking for a new car. More

My 12 year old Acura suddently had major trouble. When I took it to the dealership, they handled the diagnosis quickly. Don helped me buy a new Acura TL with no pressure and at my pace. I was given severa took it to the dealership, they handled the diagnosis quickly. Don helped me buy a new Acura TL with no pressure and at my pace. I was given several incentives and allowed to use a demo car until I could settle on a car. Very good experience. More

These guys are the worst. We bring our Acura MDX here for warranty service because they are closest to our house but I would never recommend them. First, the store and service center is ratty looking co for warranty service because they are closest to our house but I would never recommend them. First, the store and service center is ratty looking compared to other Acura dealerships we've been to. Next, we consistently get bad service and rude behavior. I get the feeling that they are annoyed by my presence even though I'm a paying customer. Finally they do a poor job. They always forget to wash the car after servicing it (had it there 3 times) and once I made an appointment to align the steering and fix some scrapes on the wheel. When I called 5 hours later to check on progress they asked me why I brought it in and then confirmed no one looked at the car yet (they forgot about it)! More

We had a very pleasant experience purchasing our new car. Gene Coxson was very knowledgable regarding the particulars of the car and was able to find the exact model and color we wanted. Gene and his manage Gene Coxson was very knowledgable regarding the particulars of the car and was able to find the exact model and color we wanted. Gene and his management team were able to come to an agreeable and reasonable price for the car. We could not have asked for more. More

This was by far the best experience purchasing a new vehicle. Each sales representative could not have been more interested in providing the best customer experience. They surely accomplished a great vehicle. Each sales representative could not have been more interested in providing the best customer experience. They surely accomplished a great customer experience. And best of all I purchased a top of the line SUV. I've never been so excited about my new vehicle. More

I wish all sales men/women could take lessons from Larry Snyder. He was not pushy, fast talking or any of the annoying habits most sales person has. He was so laid back and just let us talk about what we Snyder. He was not pushy, fast talking or any of the annoying habits most sales person has. He was so laid back and just let us talk about what we wanted and showed us what he had and then left us alone to look over the car and came back within a reasonable amount of time to ask if we wanted to test drive it. When we still had not decided, Larry still was not anything but kind and patient. We went and looked at other cars but the people were fast talking, liars and pushy. We came back to Larry because one, we liked the car, the price was better than any of the others, the car was in better condition, no hidden car fax report kept from us. We felt very blessed to have worked with Larry Snyder. I have never experienced a quick sale and purchased as we did with Nissan Accura. We were in and out of there with in one hour and a few minutes. We love our new car and want to say yes we would recommend this dealership to all of family and friends as long as you have people like Larry Snyder working there. More

I have been dealing with Norris for years. They are very fair on pricing and honest on service which is next to impossible to find. I will NEVER consider buying anywhere else! In fact I think I will never fair on pricing and honest on service which is next to impossible to find. I will NEVER consider buying anywhere else! In fact I think I will never buy anything other than an Acura because I value this relationship so much. More

My experience with this dealership has been the best that I have ever experienced with any Acura dealer, either in Maryland or elsewhere. Andy provided a very fair deal on both the new car purchase and the t I have ever experienced with any Acura dealer, either in Maryland or elsewhere. Andy provided a very fair deal on both the new car purchase and the trade-in, and was courteous and accessible. Will Vandeven (the excellent salesman) allowed as many test drives as necessary, and was a very pleasant salesman. He did not pressure me in any way, but rather was extremely helpful and provided information about safety systems on the vehicle. Andy Franklin was the most pleasant GM that I have ever dealt with in any auto dealership; this is saying a lot because I have purchased 6 vehicles in the last 10 years (5 Lexus and 1 Acura, including 3 flagship models). Andy even had the service people test and certify that the CMBS system was working properly on the vehicle that I purchased because I could not get it to activate during a test drive (i.e., Phase I). Everyone at the dealership was friendly and did the most to make my car buying experience (2011 MDX)a pleasant experience. More

Referred by a friend to Andy, and had a great car buying experience. Courteous and friendly, each visit to the dealership was a pleasure. Pricing beat every competitor out there, and financing was a breeze experience. Courteous and friendly, each visit to the dealership was a pleasure. Pricing beat every competitor out there, and financing was a breeze at a great rate. The service we have recieved after the purchase of our MDX has been second to none. The quality and timeliness of the work done has reassured me that there are still people out there looking after their customers after the initial sale! We have recommended friends and family to Andy since our purchase, and they have all had the same great experience we enjoyed. We will stay with Andy and the Norris Acura group for our next purchase! Thanks! Kevin & Natasha Evans More

Love my new car. I brought the Acura RL. Love it. The salesperson, Drew Hughes and John were outstanding. We were treated with respect and honesty. I would recommend this dealership to all my family an salesperson, Drew Hughes and John were outstanding. We were treated with respect and honesty. I would recommend this dealership to all my family and friends. All the staff were professional and friendly. The best dealership in Baltimore. More