Acura of Ellicott City

Everything was great: showing the car ,answer all our questions ,price, helping with setting .It was very pleasant to work with Drew .We have previous experience for bying cars on other dealership , but questions ,price, helping with setting .It was very pleasant to work with Drew .We have previous experience for bying cars on other dealership , but this time it was great from the beginning to the end . More

David Ritchey took great care in making sure my vehicle was services and delivered on time. He ensured that I knew what was going on and explained everything that was required in a professional manner. I w was services and delivered on time. He ensured that I knew what was going on and explained everything that was required in a professional manner. I would highly recommend him to anyone who requires their vehicle to be serviced. More

Just bought a new TSX from Norris and I couldn't be happier unless the ectually gave me the car for free. I was in and out with a great price and I love the car. The sales people know what they are tal happier unless the ectually gave me the car for free. I was in and out with a great price and I love the car. The sales people know what they are talking about and I didn't feel that pressure to buy stuff I didn't need. No doubt I will be back again. More

The staff at Norris Acura West are extremely knowledgeable, friendly, patient and helpful. Nuke Nushann made sure that I understood all of my new cars features and followed up with me a few days knowledgeable, friendly, patient and helpful. Nuke Nushann made sure that I understood all of my new cars features and followed up with me a few days after my purchase to make sure I was completely satisfied with my purchase and to see if I had any further questions. General Manager Warren Paugh was also very friendly, knowledgeable, honest and professional. I was so sick of the high-pressure dealerships I visited before Norris Acura West. Car buying here is a completely stress free experience. I would highly recommend this dealership to anyone looking for top-notch service. Thanks Nuke & Warren!! More

Excellent prompt service as always. Problem fixed the first time. Delivered when promised. Loaner car provided at no charge. Who could ask for more. The excellent reputation of Norris Acura-West's Se first time. Delivered when promised. Loaner car provided at no charge. Who could ask for more. The excellent reputation of Norris Acura-West's Service Department was one of the deciding factors we bought our new Acura MDX there - excellent service and convenience. More

I bought a new 2011 Acura TL from Norris Acura West. The salesperson, Andrew (Drew) Hughes, who is also the Internet Manager, made the new car buying experience very enjoyable. There was absolutely no pres salesperson, Andrew (Drew) Hughes, who is also the Internet Manager, made the new car buying experience very enjoyable. There was absolutely no pressure. Drew is very considerate person and extremely knowledgeable of Acura cars. After comparing cost with other local Acura dealerships, Drew gave me the best price. I would highly recommend you stop by Norris Acura West and ask for Drew. More

Drew and the rest of the staff were laid back and there was no pressure. Everything went very smooth and efficiently. He was able to beat the loan interest I had received from my credit union. Drew was was no pressure. Everything went very smooth and efficiently. He was able to beat the loan interest I had received from my credit union. Drew was very patient with me and my wife and took the time to explain all the complexities/operations of the new car. Within hours I drove away with the car I wanted. More

Great service and people! I have used Acura Norris West to service my previously owned Acura 3.2 CL since 2004. The service is exceptional and I like the proactive approach to service that the dealership to service my previously owned Acura 3.2 CL since 2004. The service is exceptional and I like the proactive approach to service that the dealership provides. The service personnel remember you by name. More

This was the best experience that I have ever had purchasing a new vehicle. From the price, to the knowledge of the sales team, to the expedience of the finance team, to a pure desire to ensure that purchasing a new vehicle. From the price, to the knowledge of the sales team, to the expedience of the finance team, to a pure desire to ensure that everything was perfect upon delivery. I would never consider another dealership! More

I just want to let you know that I have never had such a nice experience purchasing a vehicle. The salespeople I dealt with went behind there job to make it easy for me because my father took ill in another nice experience purchasing a vehicle. The salespeople I dealt with went behind there job to make it easy for me because my father took ill in another state and I had to put him in the hospital. This is the second car I have purchased from them in less than 2 years and with out a doubt I will go back there to buy my next car. Thanks, Marshall More