Acura of Ellicott City

We brought our 2011 Acura TL in for regular service and a rattle in the overhead area (as well as a small displaced piece in the door area). Regular service was completed quickly and satisfactorily, but the rattle in the overhead area (as well as a small displaced piece in the door area). Regular service was completed quickly and satisfactorily, but there would be a wait to fix the other 2 concerns. However, when I expressed that this was not acceptable due to upcoming vacation, Rob Squibb - our service advisor - went to work immediately and efficiently addressed the issue. He worked to have the matters serviced in a couple of days and offered a loaner car due to the work-time required. All was ready when I entered the Service Area to drop my car off; I even had a choice of loaner vehicles. I was updated courteously and the work was completed on time, as promised. As it stands now, the issues appear to be corrected. Though extremely busy, I found the service personnel and especially Rob Squibb to be professional, friendly and accommodating. I would definitely recommend this dealership and am pleased that we brought our vehicle here. I look forward to exceptional and professional service in the future. Thank you. More

I am a proud 1st time owner of the 2011 Acura TSX. I had I am a proud 1st time owner of the 2011 Acura TSX. I had been planning to shop for a new vehicle after having my VW for 12 yrs but wasn't exactly re I am a proud 1st time owner of the 2011 Acura TSX. I had been planning to shop for a new vehicle after having my VW for 12 yrs but wasn't exactly ready to purchase because of an urgent medical emergency.However I had to speed up the process and make plans after visiting my dealership for an oil change...Norris was 1 of my choices on my list months ago so I gave them a call. So welcoming and helpful, the Receptionist guided me to the right sales person and after 3 visits the last being to drive away in my new ride. I feel the sales area and the service dept so far seem to meet my standards after a 13 year long relationship with my previous VW dealership. I recently had to return back to the dealership to have my car serviced with a problem with noise while hitting bumps and they, (Service) took care of everything from start to finish, kept me informed about every detail..Just an FYI it was a Shade Pin clip missed during the factory installation causing the small noise in the interior..Thank you to Nuke, Greg the Mgr, Sonny the Finance Spec, Jessica, the shop guys,Tech; everybody!! More

Since 1994 I have purchased three vehicles from Acura West and one from a Dealership in Timonuium (which proved to be a mistake). My sales associate moved and I felt loyalty was an issue so I ventured ou West and one from a Dealership in Timonuium (which proved to be a mistake). My sales associate moved and I felt loyalty was an issue so I ventured out to that other dealership...that was the mistake.... I since have returned to Acura West where Rob and the guys treat me like family and make sure I understand everything that is going on at all times with my car and I always leave there feeling like I have been treated wonderful and honestly..(like family). DRIVE NEARLY 40 MILES TO DEAL WITH THIS DEALERSHIP AND WOULD DRIVE ANOTHER 40 IF I HAD TO AND SO SHOULD EVERYONE ELSE!!!! GREAT PEOPLE - CANT SAY ENOUGH !! THANK YOU FOR YOUR AWESOME SERVICE ACURA WEST MARK MORAN Churchville, Maryland More

sales person was great to work with.and had a very good knowledge about the vehicle.very good management..if you are buying a Acura this would be the best place.i driven all the way from Pa,to Baltimore fo knowledge about the vehicle.very good management..if you are buying a Acura this would be the best place.i driven all the way from Pa,to Baltimore for this dealer.Mr,drew Sales person is that you need to see when you go there...thanks More

I found Drew and the Norris staff to be very professional and they made the buying process a very positive experience.Drew was very knowledgeable about the TSX model and answered all our questions completely and they made the buying process a very positive experience.Drew was very knowledgeable about the TSX model and answered all our questions completely to our full satisfaction. Drew was personable and did not pressure us in any way. More

Was in the market for a new car and contacted Norris Acura in Elliot City, MD. Immediate I was greeted with a friendly staff and i was amazed how courteous the staff was. I worked with Larry Snyder thro Acura in Elliot City, MD. Immediate I was greeted with a friendly staff and i was amazed how courteous the staff was. I worked with Larry Snyder through the whole buying process which was so pleasant. I live in New York so everything was done over the phone until i was ready to pick up the vehicle which was surprisingly fast as well. We got there at 11am by 12:30pm or so we were finished with all the paper work and on our way back home. I would definitely recommend this dealership to family and friends. Excellent job keep up the good work. More

Have been to Norris to buy parts and for timing belt service. Both experiences were great. Every employee I spoke with was friendly and helpful and the prices were quite reasonable. I only wish they service. Both experiences were great. Every employee I spoke with was friendly and helpful and the prices were quite reasonable. I only wish they were closer but it is worth the one hour drive each way to do business with them. More

Every single time I go to Norris Acura, I receive excellent treatment. The service is great from all the employees. I never have to wait that long. Because I work a long ways from the dealer, they excellent treatment. The service is great from all the employees. I never have to wait that long. Because I work a long ways from the dealer, they always get me in a loaner car. Great place to get service. I am very satisfied. Cameron Miles More

Everything was great: showing the car ,answer all our questions ,price, helping with setting .It was very pleasant to work with Drew .We have previous experience for bying cars on other dealership , but questions ,price, helping with setting .It was very pleasant to work with Drew .We have previous experience for bying cars on other dealership , but this time it was great from the beginning to the end . More