Acura of Ellicott City

Very professional and transparent dealers. We had excellent experience working Ji Kim. Very patient, friendly, easy to work, provided all communications upfront, no hidden fees. I have been wi We had excellent experience working Ji Kim. Very patient, friendly, easy to work, provided all communications upfront, no hidden fees. I have been with multiple dealers in past but this dealer had the car ready upfront , clarified all our questions and completed all process within 2 hours!!! Thank you Ji Kim. You made our overall experience awesome. More

I don’t leave reviews very often but decided to leave one in regard to the purchase of my new vehicle. My overall experience was fantastic with this dealership.. I worked with sales consultant Damon Brax one in regard to the purchase of my new vehicle. My overall experience was fantastic with this dealership.. I worked with sales consultant Damon Braxton. He ensured that I knew the ins and outs of my new Acura MDX before I left the lot and listened to me when I said I wanted the aspec package. He didn’t try and upswell me. In addition, he worked with me to make a referral to a partner to tint my windows. Most importantly, he said I can call him anytime if I’m having trouble or have a question. The technology in the system is very robust, so that is important to me. I also liked the individual who worked on the loan. He was very personable and courteous. I will buy from this dealership again. More

Chris Watson and Paul made my process extremely easy yesterday. Chris is full of energy. I appreciate Paul’s honesty and clarity when it came down to my warranty options. Honestly, I am beyond happy wi yesterday. Chris is full of energy. I appreciate Paul’s honesty and clarity when it came down to my warranty options. Honestly, I am beyond happy with my upgraded purchase. More

The process was fast and easy, everyone there was kind and friendly. Jordan and Damon made the process of getting a new car so easy! and friendly. Jordan and Damon made the process of getting a new car so easy! More

Love this dealership! They are very accommodating and they make buying a car so easy! Donnell is the best! They are very accommodating and they make buying a car so easy! Donnell is the best! More

Working with Larry Snyder at Acura of Ellicott City to find our new Acura was an absolute pleasure! My initial phone conversation with him was informative and pleasant. My husband and I had considered o find our new Acura was an absolute pleasure! My initial phone conversation with him was informative and pleasant. My husband and I had considered other car dealerships that were located closer to home before deciding where we would go to purchase our MDX. After my phone conversation with Larry, my decision was made. Although we would have to drive over an hour, because of the customer service that I received during my phone conversation earlier that day with Larry, we made the drive to Ellicott City! Larry was extremely knowledgeable and amazingly personable. There was never any pressure to make a decision, and most importantly, Larry was professional and welcoming. After our purchase, he took us out to our car and explained in full detail, step-by-step, what our new Acura had to offer. We highly recommend that you talk to Larry if you are considering buying a new Acura! P.S. We also have nothing but good to say about all of the other employees that we met at Acura of Ellicott City – (Including Jordan, thanks for everything. Your help did not go unnoticed)! More

Brought my 2023 Integra from them! I had reserved with another dealer but they were not able to get it for another month or so. I had emailed Ellicott city about a month before and t I had reserved with another dealer but they were not able to get it for another month or so. I had emailed Ellicott city about a month before and they knew I wanted the White with Red interior. Quon emailed me on a Saturday and told me they had just got one in the day before. Jordan worked out the numbers with me, I came in the same day and got it! They are very fair and will work with you. I would defiantly get another car from them in the future! Oh and their lounge area is very nice and stocked with refreshments! More

Had a great experience at acura of ellicott city…Ji kim is one of the best salesperson,i’ve ever dealt with..Very patient and showed no sign of frustration with the questions/concerns that i had.. is one of the best salesperson,i’ve ever dealt with..Very patient and showed no sign of frustration with the questions/concerns that i had.. More

Worst service and customer interaction. The service rep (cannot recall the lady's name) told us on the phone that our Acura AC/freon was not serviced on the previous visit when calling (as our cold air was (cannot recall the lady's name) told us on the phone that our Acura AC/freon was not serviced on the previous visit when calling (as our cold air was only working off-and-on). Checked-in in person and she told us what the problem is without even pulling the car in for service yet. We asked her if she was diagnosing the car from that, and she said yes. After service, we found the previous service receipt showing the AC was serviced and we were charged for that and freon refill. When it still got warm, they asked us to bring it in again to do a die test. It didn't show anything. Needless to say, horrible service, one of the rudest reps we have ever encountered, and the AC still went warm from time to time. We ensure to tell everyone to stay away at all costs...as you will pay in more than one way. If we could give a negative two (-2) we would. She was the worst..and we paid money to endure her...and the issue was not resolved. More