Acura of Ellicott City

I purchased a new 2008 Acura RL from Norris. At my first service appointment, I met Rob Squibb. Since that first meeting I have always used Rob as my service advisor. The dealership should be very proud of service appointment, I met Rob Squibb. Since that first meeting I have always used Rob as my service advisor. The dealership should be very proud of Rob Squibb's representation. Rob is a trusted employee who has always been there for me when I needed him. His knowledge and enthusiasm has been an invaluable resource to me. Rob has earned my trust and is always a pleasure to meet with. He continually goes out of his way to assist me in any matter, provide me with any applicable service coupons, arrange for car loans when needed,and get my car back to me in a timely manner. He always double checks the service work, preventing me from having to return the car for any glitches.His enthusiam and politeness are always present, independent of any crisis he may be handling. When my first car was totalled and I purchased another 2008 RL from a dealership in Pennsylvania, I, because of Rob, did not hesitate to have Norris do the Mayland inspection, do some paint touch ups, and to "check" out the car. Due to the level of service I receive from Rob, I do not hesitate to recommend Norris at any opportunity. More

Good service. Sales person Thomas Wilburn was excellent, Quality and reputation of Acura is very good. Also got good finacing. Will recommend to other people. Quality and reputation of Acura is very good. Also got good finacing. Will recommend to other people. More

Drew was great. He made evweything easy. He also made the best use of our times when we xame back the second day to pick up the car the best use of our times when we xame back the second day to pick up the car More

I really appreciate all the help Dawn and Hong the mechanic have given me to help me get my car back on the road after 6 weeks of waiting. they are the best! Mary Botticellibennercelli mechanic have given me to help me get my car back on the road after 6 weeks of waiting. they are the best! Mary Botticellibennercelli More

We recently purchased a 2011 Acura MDX with the Tech package from Norris Acura West. We worked with Larry Snyder via internet sales. Larry was very direct and to the point at all times. Everything he qu package from Norris Acura West. We worked with Larry Snyder via internet sales. Larry was very direct and to the point at all times. Everything he quoted me over the phone and via email was the exact same to the penny when we met him in person to close the deal. He was by far the least expensive between at least six Acura dealerships that I contacted in the Maryland-Virginia area. The entire sales experience was "no pressure" the entire time. Even when we met with Rachel who handled the accessories and other warranty options. The finance person was great also. Including the test drive, paperwork, and Larry going over the vehicle with us, we spent about four hours. I would highly recommend Larry and his team! More

My experience with Norris was fantastic. I was looking for a very specific car, a late-model Acura TL with Technology package, low miles, black exterior, black interior. I visited several dealers and was for a very specific car, a late-model Acura TL with Technology package, low miles, black exterior, black interior. I visited several dealers and was searching online on outlets like Craigslist and Cars.com, and was tired of continuously searching for the car I was looking for at the right price. Within a week of first contacting Norris, they had the exact car I was looking for, had communicated with me in advance about the price, condition, mileage, so I knew what to expect. When I arrived at the dealership, they had the car completely detailed, filled with gas, and were ready to help me every step of the way. The communication in helping me find my the car I was looking for, and then the customer service during the transaction, were what set them apart, and I will be back when it is time to purchase a new car for my wife. Five stars, no complaints, awesome communication. Couldn't ask for more. More

The whole team at Norris Acura West were very helpful and courteous. There was no pressure from Andrew Hughes and Taek, the financing manager, did a great job in getting me financing that I could afford. I courteous. There was no pressure from Andrew Hughes and Taek, the financing manager, did a great job in getting me financing that I could afford. It was such a pleasure doing business with this dealership. I would definitely recommend them to my friends and family. More

Service was quick and convenient. They also gave me a loaner for 2 days so I didn't have to wait around. Overall good service. loaner for 2 days so I didn't have to wait around. Overall good service. More

I was very pleased with the great customer service I recieved the moment I step in the office, I had a factory recall which was taken care of and there were a see light on my dash board that also was ta recieved the moment I step in the office, I had a factory recall which was taken care of and there were a see light on my dash board that also was taken care of , the seat belt buckle was causing the problem,the tech and my service advisor took care of everything, I was very please, the lobby and seating area was immaculate, thanks again Norris Acura, kudos to Jeff. More

I had 3 different items I needed repaired on my 2006 TSX. One was a recall on the power steering hose, which was no charge. The other 2 items was repair work on the rocket panel below the right side front an One was a recall on the power steering hose, which was no charge. The other 2 items was repair work on the rocket panel below the right side front and rear doors that was knocked loose and the right side windshield wiper blade holder that had been damaged in a car wash facility. The repairs only took about 90 minutes. My appointment was at 3 pm that day and I was concerned about the car not being ready by close of business but it was with time to spare. Also, I was lucky that they had the rocket panel already in stock and didn't need to special order it. I am quite satisfied with the service I have received from Norris Acura. I will definitely bring my car back when service is needed. More