Acura of Ellicott City

Working with Gene Coxson and the entire Norris Acura West team was a pleasure. Gene (Sales), Greg (Sales Manager), and Warren (General Manager) were all attentive and made sure my needs were being met. The team was a pleasure. Gene (Sales), Greg (Sales Manager), and Warren (General Manager) were all attentive and made sure my needs were being met. The dealership had a great selection of TLs on the lot, and I was able to drive away with my perfect match. I've had my car now for just under 2 weeks, and I am absolutely satisfied. Gene helped me pair my iPhone to the car's bluetooth, and I was able to make/receive calls hands-free and safely (not to mention perfect sound quality). I also am enjoying the XM radio ... heavenly. I actually find myself driving less aggressively and arriving at work/home completely relaxed. My employees and family are very appreciative. Thanks !!! More

Professional and thorough while providing outstanding explanation of vehicle and fine follow up without any sales pressure. Highly recommend them for their excellence. They should be consulted by anyon explanation of vehicle and fine follow up without any sales pressure. Highly recommend them for their excellence. They should be consulted by anyone considering the purchase of an Acura. If all auto sales people were this professional, the industry would be highly improved. More

I live in Cockeysville and used to service my 2007 TL Type-S with Frankel, but I found them to be arrogant, shady, and dishonest. I switched to Rob Squibb at Norris Acura West in 2008 and never looked b Type-S with Frankel, but I found them to be arrogant, shady, and dishonest. I switched to Rob Squibb at Norris Acura West in 2008 and never looked back. I trust Rob completely. Rob is very friendly and honest about my service needs. He and his team take the time to understand any of my concerns and work to keep my car in tip-top shape. He has never tried to sell me any service my car didn't need, and I can appreciate that considering it happens all the time at other dealers. It's worth the drive to see Rob because I know I won't be taken advantage of and my car will be maintained properly. Thanks Rob! More

Norris Acura West has serviced our vehicles for over twenty years. Our family currently has three Acura’s ranging in age from three to almost ten years. We are extremely pleased with the service and w twenty years. Our family currently has three Acura’s ranging in age from three to almost ten years. We are extremely pleased with the service and would not go anywhere else. All of the service advisors are extremely helpful. However, we tend to stick with the same advisor since he gets to know your vehicle. Rob Squibb has been our advisor since he came to Norris Acura West. He continually goes out of his way to assist and accommodate us. He has worked with factory representatives on our behalf. His knowledge is a valued resource to us. We trust that he will keep our vehicles running and safe, especially our oldest Acura with over 150,000 miles. We would definitely recommend this dealership and value the quality service provided. Thank you Rob and the Acura Service Team More

Having made the decision to by another Acura we chose Norris as the dealership. Our "old" Acura had been serviced there for 8 years. Gene Coxson was the new car salesman we were fortunate enough to deal Norris as the dealership. Our "old" Acura had been serviced there for 8 years. Gene Coxson was the new car salesman we were fortunate enough to deal with. He was extremely professional, knowledgable and pleasant. We were pleased at the efficientcy of the process and at the end of the day drove home in our new 2012 Acura TL. We will definitely recommend Norris and Gene to any family members and friends interested in buying an Acura. More

Do you yearn for the good old days of old-fashioned car selling, where you want to wash your hands after a handshake, suspect you're being lied to from the start, and once they determine you're not going f selling, where you want to wash your hands after a handshake, suspect you're being lied to from the start, and once they determine you're not going for their BS you get the bum's rush? Then these are your guys. They had a used acura on their website on a Friday, the salesman and I agreed to a 9:30am Sat appt (40 miles away for me), he had my cell, said car had gone thru inspection and detail, but (surprise) when I showed up on time he said car in fact was on a rack with wheels off but I could hang for 2 hours and then see it. (i don't think so) Then the boss showed up and brusquely said "well stuff happens" Might he have called me an hour earlier to save me the trip? Nah...better to get me on site and try to work me. I moved on..suggest you do same. More

I will be recommending this dealer for the rest of my life and, in particular, I will be sending people to see Andrew Hughes because of his excellent customer service. He was knowledgeable, honest, not life and, in particular, I will be sending people to see Andrew Hughes because of his excellent customer service. He was knowledgeable, honest, not pushy, and extremely accommodating to my needs. I live and work over an hour away from Norris Acura West, but Andrew changed his schedule to meet my work schedule and he even let me keep my truck in a secure place on the lot until I was able to find someone to drive back to the dealership to pick it up. I had been in contact with several other salesmen in the VA/DC/MD area and Andrew was by far the best. I'd also like to point out the fact that EVERY EASTERN MOTORS in this area is terrible! If there is any dealership I would specifically warn consumers about, it would be Eastern Motors :). Andrews customer service and support did NOT end once he made the sale. It has been a couple months since my purchase and, to this day, Andrew has been available to answer any questions I have had, and went out of his way to follow up with the licensing/titling people to ensure that my VA plates and registration arrived on time. More

Sometimes getting your vehicle serviced can be a daunting task, but at Norris Acura you can count on friendly and dependable customer service. I feel very confident that Norris Acura only performs necessary task, but at Norris Acura you can count on friendly and dependable customer service. I feel very confident that Norris Acura only performs necessary car service and quality service at that. More

Our experience at Norris was execellent. Sent an email through Edmunds to Norris requesting a price quote and got a very prompt response from Andrew Hughes with price quote, no hassles. The processing wen through Edmunds to Norris requesting a price quote and got a very prompt response from Andrew Hughes with price quote, no hassles. The processing went fast without any hitches. This was without a doubt the best car buying experience i've ever had. More

I had a recent experience with several dealers in my area and this one was the most helpful and friendly.They have located and delivered the car that I wanted (though they did not have it in their stock) and and this one was the most helpful and friendly.They have located and delivered the car that I wanted (though they did not have it in their stock) and gave me a good price. Andrew took his time to explain me all the features of the car and all the time was very friendly.Everything went very smooth and did not take a long time. I am extremely pleased with the experience that I had with this dealership. More