Acura of Ellicott City

I must say that I was very disappointed by the cleaning of the car (the vacuuming). Now I have to pay to have it vacuumed inside because the service department at Norris Acura only did the front place mat of the car (the vacuuming). Now I have to pay to have it vacuumed inside because the service department at Norris Acura only did the front place mats. This is the second time that this has happened at this dealership. My wife brought in the car for a cleaning and vacuum and they only vacuumed the front driver mats. Now I bring it in for an oil change and tire rotation and Norris says they will also vacuum the interior. I go out of my way to tell them to please make sure to vacuum the whole car and what do I get-- the front mats again. Seriously, Jiffy Lube vacuums better than you all. Now I have to pay to get it cleaned out at Mr. Wash. So I would like to say if they offer it, then do it correctly. If they are going to do it half -----, then why even bother offering that service. More

Great dealership and great sale person. They were very friendly and and made the purchase of my new RDX very pleasent. I highly recommend the dealer and the sales person. friendly and and made the purchase of my new RDX very pleasent. I highly recommend the dealer and the sales person. More

Quality, professional,considerate and friendly are the only words to describe Norris Acua West's Service Department. I've been taking our Acura MDX SUVs there for 5 years now after purchasing them there only words to describe Norris Acua West's Service Department. I've been taking our Acura MDX SUVs there for 5 years now after purchasing them there and all I can say is one of the primary reasons we bought our new 2010 MDX from them is the service. Robert Squibb, our Service Writer, is one of the best I've ever encountered,and I've owned 53 automobiles in the last 44 years!!! Well done gentlemen. More

Mr. Newton is a pleasure to work with. I met him when I stopped by to test drive a new Acura TL. He was professional and engaging without being pushy at all. There was one followup phone call thanking me stopped by to test drive a new Acura TL. He was professional and engaging without being pushy at all. There was one followup phone call thanking me for the visit. About a month later we worked out a deal over email and the phone and there were no surprises when I came in to pick up the car. More

Upon visiting the dealership, i initially only wanted to test drive and be quoted a price on the newest 2012 TL. After test driving and sharing my budget with Donnell Newton, he was able to meet my needs, test drive and be quoted a price on the newest 2012 TL. After test driving and sharing my budget with Donnell Newton, he was able to meet my needs, wants, as well as my budget! My experience at Acura West and Donnell were exceptional!!! I am SO happy i decided to trade up. I LOVE LOVE LOVE my new TL, and am SO happy with my choice. Don't get me wrong...my 08 TL was awesome, but "Jazmine" by new 2012 baby...will be with me as long as she allows!!! Thank you for helping me with my purchase Donnell!!! Anika Powell More

Mr. Squibb was my Service Advisor and very professional. The Dealership was clean and all personnel were polite and responsive. Mr. Squibb kept me updated as to the progress of the service and time the veh The Dealership was clean and all personnel were polite and responsive. Mr. Squibb kept me updated as to the progress of the service and time the vehicle would be complete. He is a valuable asset to the dealership. He has been my Advisor for several years and I trust him and respect him without question. More

I have had my 2009 Acura TL serviced with Norris Acura since I purchased it in May 2009. I was fortunate that Rob Squib has been my service advisor from the beginning. He has always gone out of his way to since I purchased it in May 2009. I was fortunate that Rob Squib has been my service advisor from the beginning. He has always gone out of his way to remedy any issues I might have had with my car. I am very particular about my car, how it is serviced and Rob has always come through for me. In the past if there was an issue with the car, Rob has ALWAYS taken care of me, I cannot recommend him enough. If you need your Acura serviced, make sure and see Rob Squib, he has been a service advisor there at Norris Acrua for eight years now. Rob's attitude, demenor and desire to make things right is what sets this dealership apart from any other. I have had numerous automobiles over the years, Audi, Cadillac, Volvo, Saab, no other service department has even come close to Rob. Thanks Rob, keep up the fantastic work. Let me give you an additional example, I had Acura all weather place mats, unfortunately, the quality is not up to par and the driver's side only laster five months, I shared that with Rob, who immediately replaced that place mat at no charge. That one lasted only a few months as well, but that's not his fault, once again he went out of his way to make things "right" for his customer. Hats off to Norris Acura for employing individuals with a work ethic like Rob Squib. More

Paul took care of my normal oil change/tire rotation service AND resolved the problem with my speakers AND tested my battery and replaced it since it was bad. I had no idea that the battery was going ba service AND resolved the problem with my speakers AND tested my battery and replaced it since it was bad. I had no idea that the battery was going bad -- it was sure a nice surprise to find that he tested it versus trying to start the car one cold morning and find it was dead! His service was outstanding and heads and shoulders above any other I have received at any other dealership! More

I recently purchased a 2012 Acura TL from Drew Hughes in Norris Acura West. Drew was very accommodating from the onset of my inquiry. He answered all my questions when I asked and at no time I felt pressu Norris Acura West. Drew was very accommodating from the onset of my inquiry. He answered all my questions when I asked and at no time I felt pressured. He and his colleague were very helpful in explaining the car's features to me and I was also given a test drive with no sale pressure. Drew started with a very competitive quote and was also able to match his competitors' offers. In the end, the friendliness of the dealership and its close location to me won my business. In addition, the finance staffs from the dealership were very friendly as well. I got the offer to buy an extended warranty but I did not get any sale pressure from them. I opted not to buy due to Honda/Acura reliability. Overall, I am very satisfied with my experience with Norris Acura West and I would not hesitate to buy another car from them. More