Acura of Ellicott City

I purchased a 2010 VW GTI from Alex at Norris Acura West. The negotiation was quick and reasonable. We agreed on a price I picked up the car that weekend. It was clean and the experience was pleasant and The negotiation was quick and reasonable. We agreed on a price I picked up the car that weekend. It was clean and the experience was pleasant and quick. I was told that MD required a 30 day warranty on all used cars. On a weekday evening nine days later, the car showed a check engine light. As I live ~90 min away and the car is VW, I decided to take it to a VW dealership to have the problem addressed. I called Norris and told them of the issue and that I was taking it to a local VW dealership. I spoke to the used car sales manager John. He said they "would take of me and were sorry for the inconvenience." I dropped it off at the night drop that night and because I heard that, I ok'd the work by the VW dealership the next day. The bill was over $950. The VW dealership agreed to contact Norris to have them pay the bill. Norris refused claiming that the bill was too high. Days of negotiation between Norris, the VW dealer, and me produced only a partial payment by Norris. They paid $650 of the bill and stuck me with the extra $300 on a nine day old used car. I realize this car was used but it's less than 2 years old and I paid over $17,000 for it. They absolutely told me that they would take care of the problem only to quibble over the price of the repair. As a result they'll get a negative review on every dealer rating website I can find. That $300 sounds like a bargain to me compared to the negative advertising... More

Jeff Deck was the Service Advisor that scheduled my Service Appt., I received a re-call for the power steering for my 2006 Acura TSX. My first impression over the phone was very professional, informat Service Appt., I received a re-call for the power steering for my 2006 Acura TSX. My first impression over the phone was very professional, informative and friendly. I will definitely recommend Norris Acura to my friends and family. Thank you again for such wonderful service. Jennifer c. Mechler 443-831-0642 More

I brougth my new TL in for 5000 mile service. Rob in the service dept was my contact. I've had dealings with Rob previously in service for other Acuras and have always found him to be friendly, professiona service dept was my contact. I've had dealings with Rob previously in service for other Acuras and have always found him to be friendly, professional, extremely helpful, and always willing to work with and assist me in resolving any problems I may experience. This time was just a routine service call. Still, Rob made the experience an pleasant one. You have a real assest in Rob. Ed Podhajsky More

I have been bringing my car to Acura West for over 13 years and it was because of people like Rob that I chose to purchase my next car from the dealership in 2011. The most important part of vehicle own years and it was because of people like Rob that I chose to purchase my next car from the dealership in 2011. The most important part of vehicle ownership is the follow-up afterwards and this is very valuable to me. I need to know and feel like I am welcome beyond the sale of the car. They sincerely show this to me everything time I go there. Having a familiar face like Rob, is comforting and the personal service, which in my opinion has deteriorated, is worth more than the cost of the car. I not only feel that they will provide excellent service, but they will take care of me. More

Drew was wonderful to work with and gave us a great price on our new RDX. Other dealers in the area refused to negotiate so we made the trip to Ellicot City. Glad we did! on our new RDX. Other dealers in the area refused to negotiate so we made the trip to Ellicot City. Glad we did! More

Everyone was polite & friendly! All questionss were answered. Had a great experience and would highly recommend this dealership to anyone. We dealt with Chris Heisler and he was very knowledgeable and answered. Had a great experience and would highly recommend this dealership to anyone. We dealt with Chris Heisler and he was very knowledgeable and helpful. More

I took my Acura TSX in for routine oil service and the whole experience was great. Everyone was very friendly from the start. Especially Jeremy Ford. He even threw in a new set of wiper blades for free be whole experience was great. Everyone was very friendly from the start. Especially Jeremy Ford. He even threw in a new set of wiper blades for free being as my car is pretty new and the factory ones were streaking already. I'll be back next time. More

Drew was awesome, very fair and honest. He gave me a great deal on my trade in and an awesome price on my new 2012 TSX. Buying a new car can be stressful and this was a piece of cake !! Drew was great great deal on my trade in and an awesome price on my new 2012 TSX. Buying a new car can be stressful and this was a piece of cake !! Drew was great at explaining all the features of the car and I would highly recommend Norris and the team there especially Drew !! Reilly was great too, he did not pressure me into buying the add-ons just explained them and he even had my 10yr old son help him with getting my new tags. More

The dealership and especially, Drew were honest, fair and professinal in their approach to my business. Drew was thorough in his presentaion and delivery of my new vehicle and the Noriss staff was timely in professinal in their approach to my business. Drew was thorough in his presentaion and delivery of my new vehicle and the Noriss staff was timely in the closing of the finance documents. More

Drew Hughes, the Internet Sales Mgr was fabulous. No pressure, no pitches, nothing shady. Reilly, the finance guy, also put no pressure on me to buy add ons, just quickly explained them. Doug, the Sal pressure, no pitches, nothing shady. Reilly, the finance guy, also put no pressure on me to buy add ons, just quickly explained them. Doug, the Sales Mgr, did not spend hours thinking about my bid, He said yes in a minute. These guys have Integrity and STYLE. IF YOU GO THERE AND BUY YOU SHOULD SEND ME A $5 STARBUCKS GIFT CARD AS MY CONSULTANT'S FEE. YOU WILL BE HAPPY YOU DID. More