Acura of Ellicott City

I recently took my 2008 Acura TL into the dealership that I purchased the vehicle new from. (different dealer) I was there for a factory recall on the power steering hose. While I was there, a sales perso I purchased the vehicle new from. (different dealer) I was there for a factory recall on the power steering hose. While I was there, a sales person came over while I was just looking at the new TL prices in the showroom and asked if she could be of service. I asked what kind of deals were available and what kind of trade in price I could expect if I traded. The sales manager gave her a figure for the discount and followed with a max they would allow on the trade. To make a long story short, Larry Snyder & Norris Acura saved me between 2500-3000 on the car I eventually purchased. The sales process and the financing went smoothly and without pressure. I would definitely recommend them to a friend. More

I have dealt with Norris Accura West since 2007. My experiences have always been pleasant, beginning with Donnell Newton in sales up through and including each of my service visits. While I have dealt experiences have always been pleasant, beginning with Donnell Newton in sales up through and including each of my service visits. While I have dealt with a variety of professional and courteous staff in the Service Department, most recently I have worked with Jeremy Ford, who has been nothing short of fantastic. More

Nuke Nushann was very attentive when I first arrived. He made sure that I understood everything about the MDX and ensured that I was pleased with the color and style. I was impressed with him knowledge of made sure that I understood everything about the MDX and ensured that I was pleased with the color and style. I was impressed with him knowledge of Accuras and his willingness to have me call him anytime with any question I might have. More

Very honest, forthright with the info. Hassle free. The whole transaction was simple. Couldn't be happier ! Thank you, Larry Snyder for your ease of doing business! whole transaction was simple. Couldn't be happier ! Thank you, Larry Snyder for your ease of doing business! More

Own an Acura '03 TL with around 150K miles on it, got the brakes and power steering rack replaced a couple of weeks back, and the next week the transmission went bad and needed replacement. Jeremy in Norris brakes and power steering rack replaced a couple of weeks back, and the next week the transmission went bad and needed replacement. Jeremy in Norris Acura Service Department talked to Acura and managed to work on bringing down the cost. He did an excellent job and kept us well informed about our options. We were seriously debating about putting any additional money on the car. It is a risky gamble but we did take it. The whole reason for buying a premium car came into question but buying a new car wasn't an option so went ahead with the repairs. Hoping it will work out well for us down the road and that our investment on the repairs to the car will pay off. Thank You Jeremy for your professional support during this difficult time. Best Regards. More

I had an excellent experience, I received the car I wanted, at the price I wanted to pay, in the colors that I like, on excellent financing terms, and with a fair deal on my trade in. I am very im wanted, at the price I wanted to pay, in the colors that I like, on excellent financing terms, and with a fair deal on my trade in. I am very impressed with how I never get any BS from Norris Acura West or Andrew. I've purchased a number of cars in the past, I know how long the process can take, but Andrew and the rest of the team fast-tracked the process and had me happily on the road in record time. This is the second car that I bought from Andrew hughes at Norris Acura West, and I don't think I will ever go anywhere else to buy a car. More

Gene was awesome to work with. He's so friendly and upbeat. He has a lot of patience and worked with me several times until I decided which vehicle I wanted to lease. He made sure that all my concern upbeat. He has a lot of patience and worked with me several times until I decided which vehicle I wanted to lease. He made sure that all my concerns were met and explained everything to me. He went out of his way to find the right color I wanted for my vehicle. After purchasing the vehicle, he sat with me and explained most of the features in the new vehicle until I was comfortable. I highly recommend Gene Coxson as your salesperson and Norris Acura as your car dealership. The environment is friendly and respectful. No pressure is put on anyone. Thank you! I love my new car! :) More

MR. SQUIBB IS AN EXCELLENT ADVISOR.HE IS EXTREMELY CAPABLE,POLITE AND HELPFUL.NORRIS IS FORTUNATE TO HAVE MR. SQUIBB REPRESENTING THEM.I HAVE WORKED WITH MR. SQUIBB OVER MANY YEARS AND THROUGH MANY PR CAPABLE,POLITE AND HELPFUL.NORRIS IS FORTUNATE TO HAVE MR. SQUIBB REPRESENTING THEM.I HAVE WORKED WITH MR. SQUIBB OVER MANY YEARS AND THROUGH MANY PROBLEMS. PLEASE FEEL FREE TO ADD THIS REVIEW TO HIS PERSONNEL FILE. ALSO,YOU MAY SHOW THIS TO MR. SQUIBB. ELMER HOFFMAN,M.D. More

I initially leased my car from Norris Acura West and went on to purchase it when the lease ended. Having dealt with them consistently since Dec., 2003, I can vouch for the quality of workmanship and high le on to purchase it when the lease ended. Having dealt with them consistently since Dec., 2003, I can vouch for the quality of workmanship and high level of customer service. More

My Acura 2006 TL was due for an A12 service. I contacted a couple dealerships and Norris gave me the best price estimate. Jeremy explained what the A12 service entailed and also asked if I had the power st a couple dealerships and Norris gave me the best price estimate. Jeremy explained what the A12 service entailed and also asked if I had the power steering recall service performed yet. He was very professional and polite on the phone. I brought my car in on a Friday morning 9:30am to have the service performed. The complete service was finished within an hour and a half, much less time than I had anticipated. My car was also washed during the visit. Jeremy also suggested that I should soon replace two tires where the tread was worn down. He provided the model tire recommended for my vehicle and gave a price estimate of what that service would cost. Norris Acura West is about 40 minutes from my house, and I have other Acura dealerships much closer to me. I had a bad experience at one of the other "closer" dealerships, so I decided to try Norris a couple years ago. I have been taking my car to them since. I have worked with a few service advisors at Norris over the years and all have provided top-notch customer service. That's why I keep coming back. More