Acura of Ellicott City

From start to finish it was a pleasure dealing with the service person Jeremy. There is nothing that that needs improving. The service was handled in a very professional manner. service person Jeremy. There is nothing that that needs improving. The service was handled in a very professional manner. More

I had a great experience at Norris Acura West. Larry was very helpful over the phone before he had even met me in person. I was treated with respect and I would would definitely recommend this dealership. very helpful over the phone before he had even met me in person. I was treated with respect and I would would definitely recommend this dealership. More

I have been to this dealer for service on an Acura even though I didn't make original purchase from this dealer, and they did an excellent job on my service. I was so impressd with them as a service cente though I didn't make original purchase from this dealer, and they did an excellent job on my service. I was so impressd with them as a service center that when it was time for me to purchase another Acura I went to them in place of my original dealer. I was very happy with the sales department as well as the service department. More

Bought our 1st Acura 4 years ago...experience was just as great then as it was this time around...Gene is a great representative for Norris and is always extremely helpful, friendly and professional. If you great then as it was this time around...Gene is a great representative for Norris and is always extremely helpful, friendly and professional. If you want a great experience check out Norris Acura and ask for Gene! More

I took in my 2003 TL to Norris Acura in Elliott City, MD. I drive 60 miles to the dealership because have they have the highest customer rating but never again. The service department ran a diagnostic on I drive 60 miles to the dealership because have they have the highest customer rating but never again. The service department ran a diagnostic on my car headlight and informed me it was only the bulb that needed replacement. I had two other bulbs to be replaced and the bill was $493. I left the dealership without looking at the light. I was unable to see the reflection in the car in front of me so I pull over the check and found it not to be burning. I had driven 20 miles. I returned right away to be told all three components of the light were bad: inverter, igniter and bulb. My first question was what happened with that original diagnostic that I paid for? Parts were to cost me $1200 plus labor. I declined the work and insisted I be refunded the $200 for the first bulb and labor. They agreed. Before arriving home that night, my lights began flashing and there was clicking inside the car. I had never experienced any issues with the electrical system of the car. When I arrived home, I found they had pried the back cover off the light and improperly removed the bumper breaking much of the top of the bumper. I tried to contact the General Manager the next day and was offered his email address. When I contacted Acura Headquarters, I was told the bumper did not have to be removed and not sure why they did but it was between me and the dealership. I was called as part of a routine survey to ask about my service and when I told them of my experience, they informed me they would notify all parties involved and get back with me. I have yet to hear anything back. The service was friendly but I wanted my car fixed. I paid $200 to have a flood light and a side light replaced. They completely destroyed the headlight and caused an electric short. I will never use them again or buy another Acura. More

I've bought a lot of cars in my time and now know what the ultimate experience is all about. Andrew Hughes was personable, knowledgeable, considerate of my time and unaggressive in a good way. Riley Thomp the ultimate experience is all about. Andrew Hughes was personable, knowledgeable, considerate of my time and unaggressive in a good way. Riley Thompson, ditto plus the fastest transactor I've ever come across in a car buying experience. The dealership was clean and very modern looking and professional. Even the other sales people were engaging. I know this sounds a little corny but I was blown away by the whole experience. Compared to other car buying experiences I've had in the past, this one was by far no comparison. I would suggest raises for the lot. I know everyone is out to make a buck but I never felt that way here. Kudos to Norris Acura. You have at least two fine employees on staff. More

First tried another Baltimore area ACURA dealer. Knew exactly what car we wanted. Other dealer offered their best price for us - "long time customers"...etc. Mr. McKay and Norris were SIGNIFICANTLY lo exactly what car we wanted. Other dealer offered their best price for us - "long time customers"...etc. Mr. McKay and Norris were SIGNIFICANTLY lower cost to me. More

Rob was particularly helpful when I brought my 2010 TSX in for service on the breaks at 25k miles. I always recommend Norris for Acuras as this is my 2nd Norris Acura and I continue to have great experien in for service on the breaks at 25k miles. I always recommend Norris for Acuras as this is my 2nd Norris Acura and I continue to have great experiences with sales and service. Thanks, Hugh More

I recently took my 2008 Acura TL into the dealership that I purchased the vehicle new from. (different dealer) I was there for a factory recall on the power steering hose. While I was there, a sales perso I purchased the vehicle new from. (different dealer) I was there for a factory recall on the power steering hose. While I was there, a sales person came over while I was just looking at the new TL prices in the showroom and asked if she could be of service. I asked what kind of deals were available and what kind of trade in price I could expect if I traded. The sales manager gave her a figure for the discount and followed with a max they would allow on the trade. To make a long story short, Larry Snyder & Norris Acura saved me between 2500-3000 on the car I eventually purchased. The sales process and the financing went smoothly and without pressure. I would definitely recommend them to a friend. More

I have dealt with Norris Accura West since 2007. My experiences have always been pleasant, beginning with Donnell Newton in sales up through and including each of my service visits. While I have dealt experiences have always been pleasant, beginning with Donnell Newton in sales up through and including each of my service visits. While I have dealt with a variety of professional and courteous staff in the Service Department, most recently I have worked with Jeremy Ford, who has been nothing short of fantastic. More