Acura of Ellicott City

Nuke was exceptionally helpful, veru knowlegeable of the model, demonstrated exceptional interpersonal skills and was very patient during our search. We had visited other dealerships, discussed the pricing model, demonstrated exceptional interpersonal skills and was very patient during our search. We had visited other dealerships, discussed the pricing that we had received and Nuke presented us with a deal that was less than the other dealerships and required no additional negotiations. This is the second car that we have purchased from Norris and we are very satisfied with the service organization. Our experience with Nuke, combined with our prior experience with Acura and Norris made purchasing our RDX a pleasure. More

I was greeted right away, accommodated all my needs in looking for the right car that I wanted, especially with a great deal. Explanation was very thorough. Didn't rush or made me feel intimidated in buyi looking for the right car that I wanted, especially with a great deal. Explanation was very thorough. Didn't rush or made me feel intimidated in buying my car. More

I could have worked with a couple of my local dealers but traveled to Norris Acura over an hour away to work with Chad, Larry and Jim! This group made the entire car buying process fast, affordable and frien traveled to Norris Acura over an hour away to work with Chad, Larry and Jim! This group made the entire car buying process fast, affordable and friendly. This is my second MDX and have enjoyed working with Chad and his team both times. I am a happy and loyal customer! The above and beyond customer service is worth the drive. More

I loved the fact that the sales person recognized that I really wanted to focus on price since I was already committed to the vehicle and accessories. So he worked rapidly to make an offer that was a fair really wanted to focus on price since I was already committed to the vehicle and accessories. So he worked rapidly to make an offer that was a fair price!! He introduced me to various folks in the service department and gave me a tour of the facility. He gave me the best overview of my new vehicle that I have ever received when purchasing a new vehicle. Since this was the most sophisticated vehicle I have ever owned, I really appreciated the thoroughness of his overview! He sent an associate to fill the gas tank, which was very satisfying and he managed to install a couple of accessories that he had in stock. I am very pleased with this vehicle and my whole purchasing experience! More

Loving the sales service of Mrs. Sara Love! The whole Loving the sales service of Mrs. Sara Love! The whole family at Norris Acura was very accommodating. They worked with my husband and me to attain a Loving the sales service of Mrs. Sara Love! The whole family at Norris Acura was very accommodating. They worked with my husband and me to attain a monthly payment plan within the constraints of our budget. They also found me a lower interest rate than the original 2.99 my bank offered. Sara's professionalism and easy-going attitude removed the stressful environment usually associated with that of a "pushy salesman." We found some minor issues with the SUV after we drove off the parking lot, but they immediately scheduled an appointment for us to come back and have them fixed. It was an easy process and they gained a life-long customer. More

Years ago I purchased two cars from this dealership. Since 2007 when I bought my MDX I have used this dealership for service. Several years ago my wife purchased a TL. She also has her car serviced at Since 2007 when I bought my MDX I have used this dealership for service. Several years ago my wife purchased a TL. She also has her car serviced at Norris. Consistently I have been impressed with the service. Rob Squibb, our service advisor, has always provided accurate and professional service and advice. He has been alert to factory recalls and promptly sees that our vehicles are repaired. He is always friendly and courteous. The service techicians have been excellent at diagnosing issues with our vehicles and correctly repairing them. Our vehicles are always washed. The dealership is housed in a clean and brightly lit building. The free Starbucks coffee and pastries add a nice touch. This is a very reputable dealership. I highly recommed this Acura dealership. More

The service department is always polite and professional. I really appreciate how Mr. Ford got me in and out in such short notice. He was also very helpful in explaining the process both before and as it unf I really appreciate how Mr. Ford got me in and out in such short notice. He was also very helpful in explaining the process both before and as it unfolded. More

I have a 2010 RDX and the car w3ould not start on Friday 12/28/12. I then called the Acura TLC Roadside Assistance & they came right out to my house within 45 mins. They said the battery was a Friday 12/28/12. I then called the Acura TLC Roadside Assistance & they came right out to my house within 45 mins. They said the battery was a loittle low. I then took my RDX to my Norris Acura sto9re the very next day. Mr. Michael was very helpful. He sent the car in to service, they checked the battery, it was running low and they in stalled a new battery right away ! Battery in right away ! Dealership the next day and Mr. Michael took care of things for me right away ! More

I recently purchased a 2010 Acura TL. Chris was very helpful in choosing cars that fit my price range. Also, he thoroughly explained each document that I signed during the process. Finally, on the day I helpful in choosing cars that fit my price range. Also, he thoroughly explained each document that I signed during the process. Finally, on the day I was to pick up my car, it was detailed and ready by the time I arrived at the dealership. He even went the extra mile to point out a scratch on the car that I had overlooked and promised to make sure it was fixed. Overall, I enjoyed a great car buying experience. More

Recently purchased MDX here. Over all experience was really good right from getting quote, taking test drive and completing finance and other registration processes. Drew was having very good knowledge really good right from getting quote, taking test drive and completing finance and other registration processes. Drew was having very good knowledge of the product and walked us thru setup process and handing over the vehicle. I really havent had service experience with them yet. So I will review on the service after I get one. I would suggest this place to buy acura to my friends and family. Thanks. More