Acura of Ellicott City

Excellent Experience. Good price. Had an excellent experience working out a deal on a new car for my mother. Thanks to Rob and Steven for the easy sale. Didnt even try Frankel Acura an Had an excellent experience working out a deal on a new car for my mother. Thanks to Rob and Steven for the easy sale. Didnt even try Frankel Acura and I am glad we didnt. Great guy in the finance office. So far so good. More

The price on the internet is not what you're going to pay Fees that's what you're going to pay when you go to Norris Acura. There's an almost $1,000 reconditioning fee, what is this for I still don't know. Ju Fees that's what you're going to pay when you go to Norris Acura. There's an almost $1,000 reconditioning fee, what is this for I still don't know. Just the way to jack up the price of the vehicle. They're going to pressure you into buying warranties and gap coverages by telling you everything that possibly can go wrong with the vehicle. I left there feeling like I got ripped off, hours later buyer's remorse. The sad thing is I really enjoy the car that I purchased just not the tactics of bait and switch far as pricing. I'll probably would have come in and purchased the car anyway without the hidden fees just be upfront and honest and you'll get repeat customers. And the salesman Steven Cruz took my vehicle to get it filled up with gasoline which was just up the road and it took them 45 minutes to do so he must have had an errand to do. More

Great experience! I searched on line and found the MDX that I wanted in stock at Norris. They were able to match 2 other on line offers. No pressure, very personable pr I searched on line and found the MDX that I wanted in stock at Norris. They were able to match 2 other on line offers. No pressure, very personable professional sales team. Sandra was excellent! More

Bait and Switch I was looking for a new MDX and spent a good bit of time with this dealer, including a test drive. At the end of the day the salesman presented me wi I was looking for a new MDX and spent a good bit of time with this dealer, including a test drive. At the end of the day the salesman presented me with a car and a price. He went to the manager to verify the deal. We shook hands and I left him a cc deposit. When I returned the next day the price had changed. This was not an error, it was deception. The manager had already approved the deal! I retrieved my deposit and bought something other than an Acura. To make matters worse, this is not just a dealer problem, but apparently a Norris problem. I had the same issue with Norris Ford. The manager gave me a price, I was writing a contract with the salesman, and then the manager reneges on his quote. Norris is just a bunch of crooks. More

Easiest Time Ever This is my 3rd Acura but my first from Norris. I don't like to visit the dealers (closest one is 30 minutes) so I do my research online and contact t This is my 3rd Acura but my first from Norris. I don't like to visit the dealers (closest one is 30 minutes) so I do my research online and contact the dealers via email to get pricing. I did visit Norris for a test drive of the TLX, just to see what was new compared to my old TL. Paul was very knowledgeable about the car and a pleasure to deal with. No pressure, just let me take the car for a drive. He gave me a price and I said I'd be back after checking with 2 other dealers I was communicating with. Paul and James worked out a great deal so I was back the next day. I was in and out in an hour. I have never completed an auto purchase that quickly. I would highly recommend this dealership, especially Paul and James, to anyone looking for an Acura. And if you're not looking for an Acura, you should be! More

No fuss, easy peasy! To start off I do not write reviews for ANYTHING. However, I wanted to share my experience with you all because I know how challenging it can be to p To start off I do not write reviews for ANYTHING. However, I wanted to share my experience with you all because I know how challenging it can be to purchase a car. I had a 2002 Acura MDX I brought from this dealership used back in 2009. It was great and I had no intention of letting it go...until I was hit in an accident and the insurance company said the car was a total loss. This put me on the journey of looking for another car. Nothing could pull me away from wanting another Acura, but I really did a lot of looking around for the different packages, features, pricing, etc. I test drove MDX's at various non-Acura dealerships in MD and VA and there just seemed to be problems at every turn. Why go to a non-Acura dealership? Simply because the prices were better. Unfortunately, after several conversations with many of the salesmen at the dealerships, it was clear they did not truly value the product nor how to sell it. I had to show one of them how to work several of the features on the car myself smh. Then there were problems with each of their vehicles. The adage it true...you get what you pay for. Thus, I began to look at only Acura dealers for my next purchase. Yes, the price would be higher, but the quality of the vehicle, along with the peace of mind knowing qualified personnel would address the needs of the car definitely won out. I reached out Donnell Newton, the same salesman who sold me my 2002 MDX. The car drove well, no major issues, exactly what I expected. Donnell worked with me on the price and we got it done very quickly. I mean it was so quick and easy I was kind of mad I didn't just come back here in the first place. Lesson learned :). Plus, they didn't put on those ridiculous reconditioning/delivery/blah blah blah fees that you see for used cars at some of these dealerships. I cannot tell you how irritated it made me to see that thing on some of the vehicles I looked at before coming back to Norris. The price cheaper than any other Acura dealers I saw, Donnell took care of me just like before, and the paperwork was a breeze. No hidden fees, no fluff. Easy Peasy! And for what it is worth I used the same reviews on this site to evaluate the dealerships I chose to engage with, so I know how useful these can be. If you are looking for an Acura, don't hesitate to look up Donnell. More

Best experiance ever!! We recently purchased a 2018 MDX at Norris Acura and couldn't be any more satisfied. From start to finish, Paul went above and beyond to answer any qu We recently purchased a 2018 MDX at Norris Acura and couldn't be any more satisfied. From start to finish, Paul went above and beyond to answer any questions that we had in an extremely timely manner. He was transparent in regard to pricing from the very beginning and made the experience as enjoyable as a car-buying experience could be. He was attentive and proactive, but not in a way where we ever felt pressured or outside of our comfort zone. It is absolutely clear that they have a team that cares about their customers. I would highly recommend this dealership to anyone in the market for a new Acura! More

New Car purchase A no hassle buying experience. Chris was very professional, knowledgeable, and answered all my questions. No issues with Feedback and was encourage A no hassle buying experience. Chris was very professional, knowledgeable, and answered all my questions. No issues with Feedback and was encouraged. So far my RDX is great!!! More

Positive experience. Good experience with Chris, Rob and Ron. All my questions were answered patiently and without rushing. From the first visit to showroom to working wit Good experience with Chris, Rob and Ron. All my questions were answered patiently and without rushing. From the first visit to showroom to working with Ron in finance I had a good experience. More

Worst experience First, the sales only gave us one key of the car. I had to go back to ask the other one. Second, the sales didn't tell us how to turn on the car and t First, the sales only gave us one key of the car. I had to go back to ask the other one. Second, the sales didn't tell us how to turn on the car and the car will lose control if reversing without turn on the engine. So my car got accident in 3rd day but they didn't take any responsibility. More