Acura of Ellicott City

I was there getting a routine maintenance ( oil change, tire rotation etc) done. I told James that I be hearing a popping noise in the speaker of my suv he told me it takes like 3 hours to fix but, he woul tire rotation etc) done. I told James that I be hearing a popping noise in the speaker of my suv he told me it takes like 3 hours to fix but, he would get me a loaner so I wouldn’t have to wait.. I really appreciate that. Anytime I have a concern he will definitely put my mind at ease.I live in Baltimore city and I’m sure it’s a Acura Dealership closer to me. But when you have a great service advisor like James you would travel knowing your vehicle is in good hands. More

By far the worst experience I have ever had. My car has been here since June because of a recall. I have no updates as of today spoke with someone last week about updating me this week, and nobo My car has been here since June because of a recall. I have no updates as of today spoke with someone last week about updating me this week, and nobody from this store has reached out to me yet. The manger Matt was suppose to call me this morning nothing. This is beyond frustrating the level of customer service sucks. They don’t answer the phones it’s pointless doing business here More

Recently had service done for the first time here and my advisor Branden Hayes was phenomenal. Service was timely and efficient and Branden provided excellent customer service advisor Branden Hayes was phenomenal. Service was timely and efficient and Branden provided excellent customer service More

I was in for regular scheduled maintenance. The service was provided in a timely manner and my service Rep, James Washington was very efficient, pleasant and most professional. I’m always ple The service was provided in a timely manner and my service Rep, James Washington was very efficient, pleasant and most professional. I’m always pleased with my service at Norris Acura. More

Ji was phenomenal - patient- helpful- was concerned about me and my needs in purchasing a new car - highly recommend me and my needs in purchasing a new car - highly recommend More

Doug took excellent care of me. Was extremely knowledgeable and professional. Put me in the car that was for me at a fair price. Great experience and person. Highly recommend! Was extremely knowledgeable and professional. Put me in the car that was for me at a fair price. Great experience and person. Highly recommend! More

It was a pleasure working with Ji and Jordan to buy my Integra Type S. They made the process as straightforward and hassle free as possible. They were very gracious in answering any questions I had too Integra Type S. They made the process as straightforward and hassle free as possible. They were very gracious in answering any questions I had too More

This dealership provides exceptional service. I just purchased my 3rd TLX and each time Damon Braxton was my salesperson. Damon is very professional and knowledgeable and provided me with excelle I just purchased my 3rd TLX and each time Damon Braxton was my salesperson. Damon is very professional and knowledgeable and provided me with excellent customer service. He made the process quick and easy and was never pushy. Damon was straightforward and explained everything clearly. More

Sales Team: Chris Watson and Jordan Bates ROCK! ! Straightforward, honest and upfront, no xx!! I found the color MDX my wife wanted at their dealership. They made the sales experience easy and seaml ! Straightforward, honest and upfront, no xx!! I found the color MDX my wife wanted at their dealership. They made the sales experience easy and seamless. I hope to re-visit them in 3 years for our next Acura! More