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427 Reviews of Acura of Concord - Service Center
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October 24, 2019
Excellent repair and customer service Highly recommend Acura of Concord. Everyone in Service is top notch. I can’t say enough good things about the women behind the Service desk, or about Highly recommend Acura of Concord. Everyone in Service is top notch. I can’t say enough good things about the women behind the Service desk, or about the service manager, Tyler Parker...top of the top! Tyler is knowledgeable, experienced, a great communicator, so helpful,..the best I’ve ever worked with. More
by Alex
Verified CustomerEmployees Worked With
Tyler Parker
October 24, 2019
Great service I currently am driving my third RDX and also had a TL, for my 4th car from this dealership. I have utilized the service department for all four vehicl I currently am driving my third RDX and also had a TL, for my 4th car from this dealership. I have utilized the service department for all four vehicles. They have always been professional and provided an inviting area to wait for the servicing to be completed. All of the service representatives that Have helped me have communicated wel about what was being done to my car. I would highly recommend this dealership. More
by LI925
Employees Worked With
Ronnie Garcia, Zarif Saeed, Erik Arnold, Donna Lewis, John Gonzalves, Alex Farmakis
October 22, 2019
Great service Concord Acura service team is always timely and responsive. They don’t over sell. If needed they’ll tell you. If you do t need it, or don’t need it ye Concord Acura service team is always timely and responsive. They don’t over sell. If needed they’ll tell you. If you do t need it, or don’t need it yet, they’ll tell you that too More
by CGEYER2
Employees Worked With
Ronnie Garcia
October 19, 2019
Light to airbag still not fixed Service people have been real nice and helpful but have had to bring the car in twice but the issue still is not fixed. Have already spent 900.00 dol Service people have been real nice and helpful but have had to bring the car in twice but the issue still is not fixed. Have already spent 900.00 dollars. Hopefully the third time is the charm. More
by INGRIDNG
Employees Worked With
Erik Arnold, Alex Farmakis
October 19, 2019
Customer Service Erron Jacobs was great and very informative. Service was quick and had me out of there in 45 mins! I will be back in for a visit next time Erron Jacobs was great and very informative. Service was quick and had me out of there in 45 mins! I will be back in for a visit next time More
by A.TAP24
Employees Worked With
Erron Jacobs
October 17, 2019
Perfect Victoria always do an excellent job plus she is an awesome person I call her the engine for Acura. Victoria always Thinking outside the box and offers Victoria always do an excellent job plus she is an awesome person I call her the engine for Acura. Victoria always Thinking outside the box and offers extra jobs to make everyone happy and satisfied. More
by ZACK.KHEIR
Employees Worked With
Michele , Tyler Parker, Victoria Nieders, Ronnie Garcia, Erik Arnold, Braulio Gonzalez, James Zipp, Donna Lewis, Amanda Munroe, Kyle Jensen, Alex Farmakis
October 16, 2019
Acura serbive Service rep Ron Garcia was nice. My only complaint is I had to bring my vehicle back 4 times to get a oil consumption reading and each time I was told Service rep Ron Garcia was nice. My only complaint is I had to bring my vehicle back 4 times to get a oil consumption reading and each time I was told to drive more because it couldn't be read even though I drove over the 1,000 miles recommended. When I picked my vehicle up after brake service and some other service engine checks. I wasn't told my vehicle qualified to be repaired because it failed the O2 consumption test. I believe Had I not made a few follow-up calls, I wouldn't have known my vehicle qualified for repair until Amanda read the notes from my last visit during Ron's absence. I was told there is a service back log on parts until next year, Which I felt want very acceptable. I wasn't really happy with Amanda customer service. She was a little rude and was rushing to get me off phone. The call dropped and she didn't bother to call back. So I called back the following week to further discuss with Ron.. More
by Sylvia
Employees Worked With
Ronnie Garcia, Amanda Munroe
October 13, 2019
Friendly Staff Great professional and friendly service!!! Service reception area is very clean; has a relaxing atmosphere with snacks and coffee for customers while Great professional and friendly service!!! Service reception area is very clean; has a relaxing atmosphere with snacks and coffee for customers while waiting! Excellent job!! More
by Akele
Employees Worked With
Braulio Gonzalez
October 12, 2019
Great service Brought my Acura MDX to have it looked at since it failed the smog test. Acura of concord ran diagnostics and was able to fix the problem. They also Brought my Acura MDX to have it looked at since it failed the smog test. Acura of concord ran diagnostics and was able to fix the problem. They also completed the smog test and it passed. Their reps were very helpful and kept me informed. More
by cdlukas1
Employees Worked With
Alex Farmakis
October 10, 2019
Great Service! Yves was very friendly and communicated work to be done, timeline and costs extremely well. Couldn’t ask for more. He called me when work was complete Yves was very friendly and communicated work to be done, timeline and costs extremely well. Couldn’t ask for more. He called me when work was completed and offered shuttle service to and from the dealership. Location is small, but nice, with plenty of seating, coffee, water, snacks and WiFi. More
by jasimps
Employees Worked With
Yves Vrnoga
