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Acura of Concord - Service Center

Concord, CA

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427 Reviews

427 Reviews of Acura of Concord - Service Center

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November 12, 2019

Great service Alex was very helpful, friendly, honest, and provided great service. He did everything possible to help me get the best service and I appreciate it so More

by Lasylvita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Farmakis
Nov 14, 2019 -

Acura of Concord responded

Thank you Lasylvita for sharing of your recent experience with teammate Alex Farmakis during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 08, 2019

Best Service I always receive great customer service! The staff is always friendly, courteous and professional. It’s always a pleasure to work with a professional More

by ALLISONBURNS321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Parker, Donna Lewis, Amanda Munroe
Nov 11, 2019 -

Acura of Concord responded

Hello Ms. Burns, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for your kind review; we are happy to pass along your comments to teammates Amanda, Donna and Tyler here at Acura of Pleasanton! We appreciate choosing our dealership and allowing us another opportunity to earn your business with your Acura TLX. Your feedback is valuable and will be use to improve our guest experiences. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 08, 2019

Great I was preparing for my exam thecnext day. The techinicians were so efficient that I was able to concentrate on my work while they completed theirs'. More

by Adilbala
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Nov 11, 2019 -

Acura of Concord responded

Adilbala, we are very happy we could provide you with a positive experience! Your wonderful feedback and recommendation mean a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We are committed to ensure our guests have a safe and reliable vehicle while respecting your schedule the best that we can. We appreciate allowing our dealership to be a part of your Acura journey and hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 02, 2019

Easy Service Every step was easy and organized and well-planned by the dealer. My rep explained everything, not assuming I knew they’re business. At the same tim More

by CORICOLOMBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erron Jacobs
Nov 04, 2019 -

Acura of Concord responded

Hi Cori Colombo, we're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to let us know about your recent experience during your service visit to our dealership. We appreciate your feedback, praise and allowing teammate Erron Jacobs to earn your business. We know bringing one's vehicle in for maintenance is rarely a highlight of anyone's schedule but having teammates that are passionate in providing the most personalized experience while doing so can make all the difference. We thank you for allowing our dealership to continue to be your Acura partner and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 02, 2019

nice service Special thanks to Yves Vrnoga service Advisor for your patience. I really like this place. I really like this place. He gives me confidence. As an Asi More

by jian shen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Nov 04, 2019 -

Acura of Concord responded

Jian Shen, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Concord! Thank you for sharing of your service experience with teammate Yves Vrnoga during your visit at our dealership. With so many choices in the market we appreciate allowing our team to earn your business. We know having maintenance or repairs can feel like an overwhelming, non-personal experience but it is our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we service, so please feel free to let us know if there are ever any questions about your Acura RDX SUV! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 31, 2019

Always a pleasant experience!!!!! Ronnie is a God send when it comes customer service. Everyone at Acura is so nice and pleasant. Ronnie is consistent and very thorough And really list More

by KATS1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Nov 01, 2019 -

Acura of Concord responded

Kats1219, we're so glad that teammate Ronnie Garcia and our dealership as been able to go above and beyond your Acura ownership expectations! We strive for 100% satisfaction, and it is great to see you had such a positive service experience. Thank you for your kind words and this wonderful review for our service team and dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence. We look forward to being a part of your Acura journey and look forward to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Oh, we don't believe Ronnie will be leaving anytime soon! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 31, 2019

Car service Acura MDX -2006 Overall very satisfied with the professionalism of my service representative-Erik Arnold. Timeliness of services rendered - overall condition of repai More

by JACK.HLAVAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Erik Arnold
Nov 01, 2019 -

Acura of Concord responded

Hello Jack Hlavac, we are very happy we could provide you with a positive experience! Thank you so much for taking the time to let us know about your service visit our dealership. We know when it comes to maintenance, earning out guest's confidence is so important. We are very proud of all our teammates like Erik Arnold in his commitment to ensuring we provide a proper Acura ownership experience. If you have any further questions, please give us a call. We're always happy to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 29, 2019

Great customer service , fast service. Victoria went above and beyond helping me make sure my vehicle received the service I needed and had the car ready to go fast while ke More

by MISSTACYJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Parker, Victoria Nieders
Oct 31, 2019 -

Acura of Concord responded

Misstacyj, we're so glad that we were able to go above and beyond your expectations! We always strive to provide a personal service experience to every guest, and are pleased to hear that you enjoyed your visit with us. Your time is valuable and we appreciate allowing teammate Victoria Nieders to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 27, 2019

Service advisor very helpful and staff are friendly..Erik explain well what needs to be done for next service.staff are very accommodating and the place is clean. More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold, Donna Lewis
Oct 30, 2019 -

Acura of Concord responded

Hello Pam, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Concord! We appreciate allowing teammates Erik Arnold and Donna Lewis to earn your business and your positive review. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 26, 2019

Great Customer service These days it’s hard to find good honest people with great customer service. The service center at Acura Concord offers excellent service for your v More

by HARRISKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Lewis, Yves Vrnoga
Oct 28, 2019 -

Acura of Concord responded

Hello Ms. Harris, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammates Yves Vrnoga and Donna Lewis to be a part of your Acura MDX ownership experience. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you for choosing our dealership, allowing us to be a part of your Acura journey and we look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

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