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Acura of Concord

Concord, CA

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594 Reviews

1340 Concord Ave

Concord, CA

94520

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594 Reviews of Acura of Concord

June 07, 2019

Wonderful service Service personnel are friendly , professional and efficient . Another great service experience. I appreciate everything Ronnie does to make sure I hav More

by COLLIER_DEENA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Jun 14, 2019 -

Acura of Concord responded

Hello Collier Deena, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your experience with Ronnie Garcia and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura factory safe. Your feedback is valuable, and we are happy that we could be a part of your Acura journey for 6+ years! As your Acura MDX ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

June 07, 2019

Great service Easy to schedule. Service was preformed perfectly. I was kept I formed throughout the whole process. It was an all in all great experience. The first More

by GCREIMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Jun 14, 2019 -

Acura of Concord responded

Hello Mr. Reimer, we're happy to hear you had such a positive experience with our team! Thank you for allowing teammate Yves Vrnoga the opportunity to provide care for your Acura. We appreciate letting us know about your first service visit and for choosing our dealership. Keeping your TLX safe and running in top shape is our highest priority, so please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 06, 2019

Very kind Staff, very professional I needed to get my car in that day, they were able to get my car serviced in 45 minutes from my call. Exceptional Sales Manager Amanda was very helpf More

by JIMMIEMARTIN1219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Jun 14, 2019 -

Acura of Concord responded

Hello Jimmiemartin1219, thank you; we appreciate your feedback and for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Amanda Munroe to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 06, 2019

Fast and courteous The service was delivered quickly while I waited. I was kept updated on the work being done. Everyone was kind, attentive and courteous during my visi More

by BEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Jun 14, 2019 -

Acura of Concord responded

Hello Ben, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. We appreciate allowing teammate Yves Vrnoga to be a part of your Acura ownership journey. We understand the time needed to have maintenance done can be inconvenient but we are happy to hear we were able to exceed your expectations . We look forward to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 06, 2019

Great service Erik was terrific and very helpful. He explained everything, sped up the process and helpful on price. I will continue to bring my car back to him. More

by craig.acosta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Jun 14, 2019 -

Acura of Concord responded

Thank you Mr Acosta for taking a moment to let us know about your first service experience with our dealership and teammate, Erik Arnold. We appreciate allowing us an opportunity to serve and to be a part of your Acura MDX journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is ever anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

June 05, 2019

Great Service This Was My Car’s 1st Time Service At Acura Concord: Great Service Experience. My Aura needed B-1 Maintenance Service. All Staff was friendly and eff More

by Acura&DubsFan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Jun 14, 2019 -

Acura of Concord responded

Thank you for sharing of your Acura ownership experience with teammate Yves Vrnoga during your first visit at our dealership. We appreciate allowing us to provide the highest level of care and for us to be a part of your Acura journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

June 05, 2019

Service Excellent Customer Service and Comunication provided by Ronnie Garcia! He's very knowledgeable, patient and straight forward as how I appreciate busin More

by CARLAGT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Jun 14, 2019 -

Acura of Concord responded

Thank you Carla T for taking a moment to let us know about your recent experience with teammate Ronnie Garcia and our service department. Keeping your Acura MDX running at its best and providing our guests the best possible experience is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 05, 2019

Standard Maintenance Experience was great. Yves was friendly and professional. Service was done quickly. Waiting area is comfortable. Will continue to have my car serviced More

by JENNIEWREN22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Jun 14, 2019 -

Acura of Concord responded

Hello Jennie, we always strive to provide a top quality service experience to every guest and are pleased to hear that you enjoyed your visit here at Acura of Concord! We appreciate allowing teammate Yves Vrnoga to earn your business and sincerely thank you for the positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for service, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

June 04, 2019

Amazing new car sales experience From the beginning, Nico was very friendly and informative without being pushy, and continued to be throughout the entire sales experience. Rob and An More

by Jams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nico Herrera, Ronnie Garcia, Andreas Mokos, Rob Mayfield
Jun 14, 2019 -

Acura of Concord responded

Thank you Jamie for choosing our dealership and allowing us another opportunity to earn your business when it came time to replace your Acura. We appreciate your feedback and sharing of both your previous service experience with Ronnie Garcia. As your ownership partner, our goal is to provide the best possible ownership journey and happy that teammates, Nico Herrera, Andreas Mokos and Rob Mayfield provided a smooth shopping process. Your recommendation is appreciated and please feel free to let us know if there is ever any questions, we are always ready to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 02, 2019

Unprofessional Zarif was kind unprofessional talking things about his employees instead taking responsibility for his employees a leader never do that I was manager More

by JBRAVO03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffry was amazing is a new sale men but have a amazing actitud I think he will be great sale men in the future, Zarif Saeed, Jeffry Alberto II
Jun 02, 2019 -

Acura of Concord responded

Congratulations Mr. Bravo on your new Acura and thank you for letting us know about your experience regarding you recent visit with our dealership. We appreciate you allowing our team an opportunity to serve and earn your business. Our dealership is committed to providing each guest a great vehicle shopping experience, however, it appears that your recent visit was less than perfect. Your feedback has been shared with our management team and will be used this to review our processes and teammate conduct. We take every opportunity as an opportunity to learn because we are committed to provide a better shopping experience for our guests every day. We take great pride in providing a professional environment for both our guests and teammates. Again, your feedback is valuable and it provides additional eyes and ears about our dealership. Should there ever be any questions about your new MDX, please don't hesitate to let us know if there is anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

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