Acura of Concord

Acura of Concord responded

Congratulations on your recent new Acura purchase and thank you for taking a moment to share your experience with our teammates Jeffry, Erik, Rob, Lynette, Erick and our dealership. We appreciate allowing us an opportunity to be a part of your Acura journey and sincerely thank you for the review and recommendation. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you AI56 for sharing of your Acura service experience with our dealership. We appreciate allowing us an opportunity to serve you. Our dealership is committed to be a part of your vehicle ownershhiip experience and we want all our guests to have an outstanding visit but it appears that your recent visit was less than perfect. We apologize for any inconvenience that we may have caused. It is not our intent to ignore any of our guest concerns, as our business relies 100% on servicing our guests. Your feedback is valuable has been shared with our upper management and will be used to review our processes during your visit. However, we were unable to locate any records matching your review name. Could you share more details of your visit so that we can investigate and assist? Please contact teammate Yves Yrnoga or any of our Service Managers, Janel Reavis or Michael Capas at 888-694-1140 so that we may discuss and inspect the paint chip. We regret that your visit was less than acceptable and hopefully we will have an opportunity to provide a resolution. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Concord responded

Congratulations WCARTER713 on your recent purchase and thank you for sharing of your experience with teammates Tim Tyler and Andreas Mokos while visiting our dealership. We appreciate allowing u s to earn your business in the past with your 2010 Acura. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We are excited to continue to be a part of your vehicle ownership journey so please feel free to let us know if there are any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Suprkool, we are very happy we could provide you with a positive experience! We always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! We appreciate allowing teammate Alex Farmakis to earn your business and sincerely thank you for the positive review. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Concord responded

Lauren, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for letting us know about of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Yves Vrnoga and our dealership to be a part of your Acura ownership experience. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you Vicky for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Victoria Nieders to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hi Tim and Donna, we always strive for 100% satisfaction, and it is great to see you had such a positive time service experience at Acura of Concord. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Ronnie Garcia to earn your business once again. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura TL ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Bgm2019, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for choosing our dealership and allowing us an opportunity to earn your business with your Acura. Having teammates that are passionate about customer service can make all the difference and we appreciate your feedback and thank you for sharing of your recent service visit. Please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you MPMCCOOL for choosing our dealership and allowing us another opportunity to earn your business with your Acura RL. We appreciate your feedback and sharing of both your previous and current experience with our service team. We are always looking for ways to improve our guest experience and having the right teammates like, Ronnie and Jerry can make all the difference. As your Acura partner for the past 20+ years, we are looking forward to our continued relationship. Should there ever be anything we can assist with, please feel free to let us know. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you Btp840 for sharing of your recent Acura service experience with our dealership. We appreciate allowing our team an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great ownership visit but it appears that your recent experience was less than acceptable. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and our goal is to avoid any misunderstandings or confusion. We would like an opportunity to assist and possibly turn your experience around. With just your screen name we area unable to determine your identity to reach out to assist. If you are willing, we would like to discuss this further and invite you to speak directly with our General Manger, Mark Dowling. He may be reached directly, via email at Mark.Dowling@ Hendrickauto.com or call us at (925) 246-5463. We look forward to providing an acceptable resolution and want to restore your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord