Acura of Columbus

A12 service, timing belt service, installation of new tires, Great customer service. I was greeted at the service drop off bay, Steve explained in detail what services would be completed and quoted price of serv Great customer service. I was greeted at the service drop off bay, Steve explained in detail what services would be completed and quoted price of services. I asked for price on additional service and Steve provided an estimate which i agreed to the competitive pricing. The work was completed in a timely manner and I was able to get my car back the same day. I was able to schedule a loaner service vehicle which enabled me to go about my business while my car was in the shop. I picked up my car after all services were completed. It was washed and cleaned and ready to hit the road. Thank you Steve and Acura of Columbus!!! More

Replacement of car tires and A13 maintenance Mr. Steve Britts? (sorry not sure about the last name) was very polite, extremely helpful, up-front concerning cost and what needed to be done, answer Mr. Steve Britts? (sorry not sure about the last name) was very polite, extremely helpful, up-front concerning cost and what needed to be done, answered all questions, and he even stayed late to ensure that our car maintenance was to our satisfaction. Very, very customer oriented. Acura really needs to keep him. The guy that did the maintenance was very detailed and thorough. Enjoyed listening to his conversation while he was test driving the SUV; Steve was right, good sense of humor. More

Integrity I had car troubles while in Columbus for training, with my home being over 600 miles away. Acura of Columbus knew up front that I wouldn’t be a repeat I had car troubles while in Columbus for training, with my home being over 600 miles away. Acura of Columbus knew up front that I wouldn’t be a repeat customer, but from the very first interaction they were helpful and went above and beyond what was necessary. Not only did I drop in (on a weekend!) with no appointment and a tricky diagnostic problem, but with my training schedule I had a very tight turn around on needing my vehicle repaired. AofC got me right in, was very helpful and even put me in a loaner, and my car was done with two days to spare on my timeline. With a stressful training situation, this car problem could easily have turned into a nightmare. What impressed me most was that they knew I wouldn’t be able to be a return customer and they could easily have given me the runaround. Instead, they provided excellent customer service and prompt repair with minimal interruption to my schedule. I may not be local and able to use AofC often, but I can wholeheartedly recommend it to others who are local. More

Great all around service Through the entire process I was kept informed, and made sure I didn't need for anything. This was another great visit to this dealership. Through the entire process I was kept informed, and made sure I didn't need for anything. This was another great visit to this dealership. More

Awesome customer service Sara Beth is the BEST! I feel like your dealership is back like it used to be when I first started to bring my car there for service. The service v Sara Beth is the BEST! I feel like your dealership is back like it used to be when I first started to bring my car there for service. The service visit went over and beyond my expectations. Give Sara Beth a raise!! Sincerely, Denise McNutt Auburn, AL More

New car Great experience in car buying, representative very knowledgeable and showed professionalism throughout the entire visit. I have been a lot of pla Great experience in car buying, representative very knowledgeable and showed professionalism throughout the entire visit. I have been a lot of places to purchase a vehicle but this was the best More

New 2018 MDX Couldn’t be happier with Robbie Dean helping my wife get her new 2018 MDX. Robbie helped her get the MDX she wanted in the right color with the right Couldn’t be happier with Robbie Dean helping my wife get her new 2018 MDX. Robbie helped her get the MDX she wanted in the right color with the right options. He then took the time to go over all the features and functions of the MDX before we drove off. Follow up has been awesome. Robbie even checked on us after Hurricane Michael to make sure we were ok. That’s customer service above and beyond what we could expect. Thanks Robbie for ensuring our experience at Acura of Columbus was AWESOME. Be sure sure to ask for Robbie Dean when you go to Acura of Columbus. More

Service Took 3 calls to get someone in service to answer to schedule my service. Noticed smoke when started at start up. Didn't have before. Have to take back Took 3 calls to get someone in service to answer to schedule my service. Noticed smoke when started at start up. Didn't have before. Have to take back. More

Acura of Columbus Great service department! Michael and Sarabeth are always friendly and very professional I don’t mind taking my car in for service. Sometimes there Great service department! Michael and Sarabeth are always friendly and very professional I don’t mind taking my car in for service. Sometimes there is a wait, and they usually always have a loaner car available for me to run a few quick errands while I’m in the area. Thank you Michael & Sarabeth for offering great service to Acura of Columbus customers. More

Another wonderful service experience at Acura! As usual Steven Britt and Sarah-Beth Kings were so professional and accommodating with our service visit last Thursday. Sarah-Beth handled our previo As usual Steven Britt and Sarah-Beth Kings were so professional and accommodating with our service visit last Thursday. Sarah-Beth handled our previous service visit and Steven handled this one. Both gave us clear details as to what was to be done and reiterated what was actually done when our RDX was ready to drive off. The courtesy car provided while our RDX was being serviced was very useful. We did some needed grocery shopping. When we received notice that our RDX was ready, several of the service associates helped us move our groceries from one vehicle to the other. Even with the purchase of 4 new tires, the RDX was available well before the time we had requested. Thanks again to Acura's awesome team of service professionals. Jim Brownlee More