Acura of Brooklyn

Service is done but 3 hours for oil change is a bit insane Service is done but 3 hours for a simple oil change is a bit insane, plus Taking car out when it's done toom me another 20 minutes Service is done but 3 hours for a simple oil change is a bit insane, plus Taking car out when it's done toom me another 20 minutes More

Extreme waiting time for service Customer service sucks. No replys ever. Sales only wants money and then you dont exist. Last time I took my car in for a recall, I had to wait 5 hours Customer service sucks. No replys ever. Sales only wants money and then you dont exist. Last time I took my car in for a recall, I had to wait 5 hours to get car back and was told no recall needed on my car. Everytime I go in for service they have different Mgr and service reps. More

Oil changed & filter the worst experience that I've ever had in this dealership. I came in today for oil changed and MPI services. First, when I drove my car in the servic the worst experience that I've ever had in this dealership. I came in today for oil changed and MPI services. First, when I drove my car in the service department, none of the employees gonna taken care of me; everybody acted like didn't see me here. five minutes later, I couldn't wait like this and I stepped up to the person who was chilling with others. He called the lady to take care of me, she is the service advisor there. And she just pretended didn't hear anything and continued to do her stuffs. Five more minutes gone, finally, that man who was chilling there picked up the work sheet and take care of my car. BTW, it was 10:45 AM at that time. The service didn't completed until 2:20PM but they said this service should be done within 2 hours. I asked when it will be done at 1:15PM, they said 10 minutes. I asked again at 1:45PM, they said 10 more minutes. I asked again at 2:10PM and the lady was enjoying her lunch and started to print-out my paperwork because I asked third times already. The customer waiting room is like 3-4 people during my stay. I don't know why it takes so long just for the oil change? Oh, i forgot one thing, they didn't do MPI service for my car, and they didn't repaired my left tire pressure concerned. so, 3 and half hours and just do one thing---OIL CHANGED. AVOID this service department at all COST!! More

Excellent Service, Friendly Staff I came in because my check engine light was on, along with a check VSA light on. Cruise control was also not working. Cherise was helpful and friendly I came in because my check engine light was on, along with a check VSA light on. Cruise control was also not working. Cherise was helpful and friendly from the start. She was very knowledgeable of my TSX and checking my car in was a breeze. The work done was outstanding, and all my problems were fixed. Will definitely be back again, maybe even for my next Acura :-) More

Always polite and good service Just wish the oil change wouldn't take over hour and a half. I love my Acura and people that work in service just need to get faster Just wish the oil change wouldn't take over hour and a half. I love my Acura and people that work in service just need to get faster More

I bought 2018 Acura TLX !!!!! I am still THRILLED with my purchase !!!!!! & I have already recommended several people to go check out Dealer. They were able to answer all our ques I am still THRILLED with my purchase !!!!!! & I have already recommended several people to go check out Dealer. They were able to answer all our questions regarding all the models we looked at !! More

Very happy with service provider! I was given an appointment and was taken care of right away.I would be please to recommend anyone to the dealer as well as the service department. I was given an appointment and was taken care of right away.I would be please to recommend anyone to the dealer as well as the service department. More

Excellent deal Best deal ever!!!! Highly professional place. The best part is that noone is pushing you to purchase the car. Mr.Peyton Rowe was offering and explain Best deal ever!!!! Highly professional place. The best part is that noone is pushing you to purchase the car. Mr.Peyton Rowe was offering and explaining in details all I needed to hear. Also, I couldn't come to buy a car on working chedule hours and the manager agreed to stay very late just for me. Very nice and professional gentlemen. His manners of talking were very highly presentable. I loved this place and of course would like to say my compliments to all people that work there. Thank you. It was honor to meet you all and wish you all the best. More

FInal repair I took a car with the SAME problem to a different dealer 5 or 6 times. No effect. Bklyn Acura did it and it runs well, finally. I took a car with the SAME problem to a different dealer 5 or 6 times. No effect. Bklyn Acura did it and it runs well, finally. More