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Acura of Brooklyn
Brooklyn, NY
580 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 580 reviews
November 20, 2017
Great service They are good service. I see the waiting area have coffee machine and DD for the guests. There have free WiFi and TV. And the lady was so nice but I d They are good service. I see the waiting area have coffee machine and DD for the guests. There have free WiFi and TV. And the lady was so nice but I didn’t know her name. She was taking good care of us. We didn’t wait for long time to finish changing airbags. More
by Kim9179162818
Employees Worked With
Kawsar Hafiz
November 17, 2017
Great service Sometimes the service at Acura is mediocre. Most times they don't call to keep me updated - I have to constantly call them and they don't return calls Sometimes the service at Acura is mediocre. Most times they don't call to keep me updated - I have to constantly call them and they don't return calls. And the car is usually not ready when I go to pick it up. Yesterday's experience was way better than I've had in the past. Richard Billingsley was efficient and called me to keep me updated. The car was making a clunking and rattling noise; I was there last week and they couldn't find the problem. So I brought the car back, Kawsar checked it and found the cause of the rattling. I'm not sure the clunking is solved yet - it comes and goes sporadically. But And the car was waiting for me when I got there. Keep up the good work! More
by Henry Y
Employees Worked With
Richard Billingsley, Kawsar Hafiz
November 15, 2017
Great experience Fixed a recall in less than two hours. No complaints from me. Went in expecting a totally different experience. No debating my issue or up-selling. Fixed a recall in less than two hours. No complaints from me. Went in expecting a totally different experience. No debating my issue or up-selling. More
by Rand J Forrester
Employees Worked With
Kawsar Hafiz
November 04, 2017
Great and reliable service. Only lasted an hour. Waiting area was nice and coffee and donut was provided for customer. I will definitely go back. and reliable service. Only lasted an hour. Waiting area was nice and coffee and donut was provided for customer. I will definitely go back. More
by Rosalee18
Employees Worked With
Kawsar Hafiz
October 28, 2017
Oil change Service was provided in a timely & professional manner. Adviser was knowledgable & informative.Service was provided in a clean & pleasurable way. Thir Service was provided in a timely & professional manner. Adviser was knowledgable & informative.Service was provided in a clean & pleasurable way. Third Acura. Satisfactory service. Thanks More
by Sandy
Employees Worked With
Kawsar Hafiz
October 26, 2017
Not bad 20 minutes in line to check-in. 22 minutes from check-in to getting my car after it was done. Just an oil change, so not bad. I think the service 20 minutes in line to check-in. 22 minutes from check-in to getting my car after it was done. Just an oil change, so not bad. I think the service department could use more space for check in and the bathroom needs work. More
by LT
Employees Worked With
I do not know the names of those I worked with.
September 26, 2017
Disappointing Service Brought my 2013 rdx in for routine oil change service today. After more than 2 hours, and after twice checking with adviser, I learned that nothing h Brought my 2013 rdx in for routine oil change service today. After more than 2 hours, and after twice checking with adviser, I learned that nothing had been done for my car. I was initially told that two people were ahead of me and at another, that work on my car should be nearly done. That was obviously not the case as we both learned after over two hours. I was not charged for oil change and left without any paperwork. I regret that I did not get the adviser's name. More
by Steven Steinberg
Employees Worked With
Cannot identify adviser.
September 14, 2017
Wow first in first out. Mr cuevas was excellent at getting me and my car in and out as quickly as possible. And kept me up to date on the status of my car. Mr cuevas was excellent at getting me and my car in and out as quickly as possible. And kept me up to date on the status of my car. More
by Rdxacura
Employees Worked With
Luis cuevas
September 13, 2017
Finally satisfied with a dealership Very professional, insightful and patient. I've recommended this dealership to my coworkers and when my son is ready he'll come here first. Happy wit Very professional, insightful and patient. I've recommended this dealership to my coworkers and when my son is ready he'll come here first. Happy with my decision. #Acura More
by Blacpearl
Employees Worked With
Kerwin & Kevin
September 11, 2017
Amazing experience Peyton was so helpful to my daughter and I on buying a Acura tlx, I was skeptical about buying a car kind of out of my price range but Peyton assured Peyton was so helpful to my daughter and I on buying a Acura tlx, I was skeptical about buying a car kind of out of my price range but Peyton assured me it was worth the buy.. he has great customer service skills and I'd surely refer him to anyone!!! More
by Sharonhyde101
Employees Worked With
Peyton Rowe
