Acura of Brooklyn

Me and my wife went to the dealership to inquire about buying an Acura MDX from this dealership. From the onset we were met with nothing but friendliness and help from the staff which made us very comfort buying an Acura MDX from this dealership. From the onset we were met with nothing but friendliness and help from the staff which made us very comfortable about choosing this dealership to purchase our new car. From a woman named Tranasia who introduced us to a salesman named Mikhail who took the time out to explain and answer all our questions (and my wife had many questions to ask) and was very patient with us the whole time. We also felt very comfortable with a man named Verdell who is in the financing department because he also had a lot of patience with us and got us the best deal possible which resulted in us purchasing the Acura MDX. We are very satisfied with the overall assistance this company provided us and we recommend this company to other people interested in purchasing a new vehicle. More

I brought my car to this dealership in good faith after my 2006 Acura RSX Type S A-Spec was stolen & recovered. Since my vehicle was in SHOWCAR condition it made sense to bring the car back to ACURA f my 2006 Acura RSX Type S A-Spec was stolen & recovered. Since my vehicle was in SHOWCAR condition it made sense to bring the car back to ACURA for repairs. However, to my absolute shock and horror, my 2006, showcar was butchered mercilessly on two repair attempts and nearly 10 weeks in their possession. Parts are missing or damaged. Many of the cars functions do not operate as designed. Moreover, after a new dashboard was installed twice (they damaged the first dashboard and shifter knob on the first attempt), the car now has a rattle from behind the dashboard that is audible over the radio. The service manager, Nate, is undoubtedly one of the most obnoxious and arrogant charachters you will ever come into contact. He tried selling me an old line "The alarm caused the problem." After the dashboard was installed, they could not start the car. That is strange since for two years the alarm functioned flawlessly and without incident. Moreover, Plaza Automall bodyshop drove the car for 17 miles between Plaza and MG & Sons Bodyshop at 9313 Ditmas Avenue (where the body work was completed or more accurately...BUTCHERED). These people are not reputable, honorable or trustworthy. Had I known back then what I know now...I never would have let them touch my car. Come to think of it... I would not trust these people with a rotten cigar. More

Very unpleasant experience.Did not listen to clients needs on a lease to fit budget. Mostly focused on making a commission.when you were not ready to sign after test drive ,his remark "than why have yo needs on a lease to fit budget. Mostly focused on making a commission.when you were not ready to sign after test drive ,his remark "than why have you wasted my time"I would check with another dealership before signing anything with these guys. More

I filled out an internet quote form and was contacted the next day by a woman named Roxanne. Over the phone conversation we had discussed possibly purchasing a new 2008 MDX. The contents of the conversation next day by a woman named Roxanne. Over the phone conversation we had discussed possibly purchasing a new 2008 MDX. The contents of the conversation was that the price can be negotiated with accessories included at no extra charge. I had asked her to check inventory and was told no problem we have you car in stock. So I made an appointment to go in and discuss some more. Upon arriving, Roxanne was not there. I was helped by another salesman. The price of the vehicle was not the price Roxanne had quoted and all the accessories cannot be free. We had printed out a couple from there website for a deduction of $500 which we brought with us and showed it to them and they would not honor it. The "We have all the cars in stock" is of course not true and they do not have the car there. We asked to see Roxanne and told them Roxanne had promised us the price but was told she only responds to internet inquires and does not know anything, so everything she said is not true. Overall, this dealership lies threw their teeth and is extremely rude and not nice at all. I do not recommend anyone going to this dealer because they will say anything to get you in and the story changes. They won't even honor a coupon from there own website. I can't beleive they would say something like, "Roxanne doens't know anything and everything she saids is not true". Shouldn't a dealership take responsiblity for an employees words? More

I was tentative about the purchase of a new car. I am a single mother and have heard horror story after horor story about the kind of experience to expect at auto dealers. Well, was I pleasantly surprised single mother and have heard horror story after horor story about the kind of experience to expect at auto dealers. Well, was I pleasantly surprised. I called in off an ad I saw in the Daily News and received answers to the questions I had from a friendly young lady; can't remember her name. I then came in and dealt with a older salesperson who was courteous and made sure that I was comfortable in the vehicle before proceeding. Well, it's now 2 months later and I am so happy with my new TSX. My kids love the vehicle and we are so happy that the horror stories I heard were not true...in this case. Ladies, if you're looking for a great car and some quality service, give these guys a shot. More