Acura of Brooklyn

Thank you so much to Acura of Brooklyn, particularly Jose and Asad for their help. We needed to buy a car for my wife, and I wasn't looking forward to it; the car-buying experience can be very exhausting! and Asad for their help. We needed to buy a car for my wife, and I wasn't looking forward to it; the car-buying experience can be very exhausting! But to my delight, the customer service we received was impeccable. Jose took his time with us, and not once did I feel like he was trying to just make money. Obviously, he wants to get paid :-) but I feel that he wants to get paid for the right reasons, i.e. helping people get the best car possible, not merely fooling people into buying something they don't need. Then came the financing. Uh oh, right? Not at all ... Again, we were pleasantly surprised. Asad was awesome to deal with, and he walked us step-by-step through what we were paying for and what our rights are. We got a terrific deal on the car, and my wife and I were very happy with everything. Thank you and big shout-out to JOSE and ASAD for turning an experience that I was dreading into a positive and rewarding experience. Keep an eye out for my brother-in-law. His lease expires in February, and I'm gonna send him to you guys! Take care of him like you took care of us! ;-) More

I have great experience with Mr. Asad. I would recommend I have great experience with Mr. Asad. I would recommend this dealer to all my friends I went to Paragon Acure first, but they didn't work on the pr I have great experience with Mr. Asad. I would recommend this dealer to all my friends I went to Paragon Acure first, but they didn't work on the price. I got 2011 MDX from this dealership on Nov,2011 More

I've been in the market for a new or used car for about 3 months now, since September 2011. I have visited many dealerships including some in NJ, CT, and NY. In my search, I found most dealership's staff o months now, since September 2011. I have visited many dealerships including some in NJ, CT, and NY. In my search, I found most dealership's staff often lacked knowledge of the vehicles, seem uninterested, or were very very pushy. The ambiance was often very sterile and uninviting. Acura of Brooklyn was different. The minute you enter the showroom you have everyone's attention. The staff is extremely friendly and very helpful - I have to say, you are treated like family. I checked many of their vehicles and asked Jose and Asad lots of questions that were answered to my satisfaction. I test drove a couple of vehicles and found the experience enjoyable. I finally bought my dream car. I want to thank the Acura of Brooklyn dealership and their staff (special thanks to Asad & Jose) for making my car buying experience a stress less and a confident one. I recommend this dealership to anyone who is in the market for a car. They are the best!!!! I loved the entire experience - prices are good, staff is superb, and the entire process seamless!! Thank you guys!! Nancy More

I had a great experience at this dealership and would recommend it. Everybody is very pleasant and very helpful. They worked with me on getting a great deal. recommend it. Everybody is very pleasant and very helpful. They worked with me on getting a great deal. More

Ms. Eva Wojcicki is a professional who has superior Ms. Eva Wojcicki is a professional who has superior interpersonal skills. She was extremely patient, taking the time to pair my cell phone, and t Ms. Eva Wojcicki is a professional who has superior interpersonal skills. She was extremely patient, taking the time to pair my cell phone, and to show me how to use some of main features. I purchased my 2012 Acura MDX with the confidence that I will continue to receive excellent attention for from her and your staff for the duration of my lease. That is priceless. If all goes well, I will be leasing a second vehicle in three months. Sylvia Ortiz-Moss More

Stay away from this dealership!!! We got a letter from Stay away from this dealership!!! We got a letter from them offering incentives to the current Acura owners, if we buy a car before October 31. When Stay away from this dealership!!! We got a letter from them offering incentives to the current Acura owners, if we buy a car before October 31. When we came in, we did not get any attention for the first 5-10 minutes, even though all sales people and managers were around. Then the manager approached us saying that he does not know much about the cars .. ah!? hello? .. and he does not have any available sales people right now. We were waiting and waiting and waiting and then, after 40 minutes of waiting, when we approached the manager again, he said that he was not sure how much longer we would need to wait as he still did not have any available sales people and we needed to make an appointment in advance. The same day we went to 3 other dealerships in Brooklyn where we got a personal attention and assigned salesperson from the minute we walked in. I will never come back to this Acura dealership. Nothing against Acura, as we went to the other Acura dealerships in the past and had a great experience, but this dealership just needs to be closed. Otherwise it merely badly reflects on Acura's brand. More

HORRIBLE, DISGUSTING, AND FRAUDULENT. EVERYTHING YOU EXPECT FROM A STEREOTYPICAL CAR DEALER. From the first minute we talked to the sales person, they tried to take advantange of us. They tried to sell EXPECT FROM A STEREOTYPICAL CAR DEALER. From the first minute we talked to the sales person, they tried to take advantange of us. They tried to sell us something we didn't want, at a price we couldn't afford, and with financing that was outrageously high. They claimed they didn't have the vehicle we wanted in the color we wanted, so they tried to sell us a base model in a different color (which also happened to be a floor model), but will every useless accessory you can imagine. And at a price that was more than $5000 out of our price range. They kept dodging our question when we tried to negotiate and nail down the price of the vehicle, and instead tried to talk to us about monthly payments. We didn't get a price from them until 2 days later. They called our insurance company and tried to get us to sign over our insurance to the new car before we finalized the deal, before we even worked out a price on the vehicle. When we finally had enough and decided to walk away from this deal, they lowered the price of the vehicle to the base price, which is still more than we wanted to pay. On top of that, they underbid every other dealer we spoke to on our trade-in, so it didn't even seem worthwhile to trade-in. Not once did the salesman or business manager call me to follow-up on our conversations. I had to call them and deal with voicemail messages, and try repeatedly throughout my workday in hopes of getting a hold of one of them. It wasn't until we were closing on a car with another dealer that the manager told us he can get what we want and undersell the competition. If he would have done that in the first place and given us a good deal rather than put us through the ringer for 3 days, they might have closed on this deal. There was no respect, no courtesy, no customer service to speak of whatsoever. More

stay away from this dealership that's all i have to say they do not no how to work with people and will charge twice as much as everyone else and they lie lie lie and lie some more they do not no how to work with people and will charge twice as much as everyone else and they lie lie lie and lie some more More

This dealer and the rep seem very friendly at first. Before you sign any documents with this dealer, you must carefully read through everything and do not hesitate to walk out if you find anything contr Before you sign any documents with this dealer, you must carefully read through everything and do not hesitate to walk out if you find anything contrary. The lease term was changed from 36 months to 39 months (before we signed the documents) so that was corrected. The first month lease payment was suppose to be waived which it did not. The manager, Randy, claimed he did take it off from the sale price but did not inform us until I questioned where later where was the discount (after we signed the documents and took the car home for 1 day). The next day, I called the sales agent Eva and she said she will call us back to work out the issues and did not. More

I caught a flat Saturday and made an appointment yesterday w/ Acura of Brooklyn to get it replaced. I called in the morning, told them my situation and they put me through to the parts department to yesterday w/ Acura of Brooklyn to get it replaced. I called in the morning, told them my situation and they put me through to the parts department to confirm they had the tire in stock. The parts dept had 3 tires, so I told them I needed one and asked for an appt later in the day to get it installed. They said fine and put me through to the service dept to make an appt later that day. So I had a 1:15 appointment to get my tire replaced; I get to the appt on time and hand over my car - they drive it into the garage. It takes the service rep about 15 minutes to get to me - not great, but not too bad. I tell him my story, give him my warranty paperwork and he says he's going to copy my paperwork and get me taken care of. Fast forward to 2:15 - I'm there for a quick tire replacement, and I've already been there an hour. I find the service rep, who forgot my name or why I'm there so I had to remind him. He looks through some papers, finds my paperwork, hands it to another guy and walks away. The other guy looks through my paperwork, gives me a condescending look and asks "so, what'd you hit?" - I say "excuse me?" he repeats the question - I tell him I was driving, heard a pop and caught a flat - I didn’t' think this was that unusual. This guy hands my paperwork to a third guy behind a desk in the parts department and walks away. The parts guy then tells me that the tire is not in stock and it'll be at least 2-3 days before they get it. I was mad and told them that I called ahead and made sure it was in stock when I made my appointment and demanded to speak to a manager. The manager turned out to be the guy who asked me what I hit - class act - and I asked him why they were wasting my time, telling me to come in to replace a tire with one they didn't have in stock. And then ignoring me for over an hour and me having to find them just so they tell me that they don't have the tire and they can't help me. He responded by telling me that I'm lying - I was being helped when he walked by and he took my paperwork immediately. I told him that didn’t happen until I sought the guy out after being ignored for over an hour. His response was that they have a lot of customers and it’s busy. So it's ok to ignore your customers, make them wait, be unpleasant because it's a busy day? Now I will admit I wasn't terribly nice to them but I didn't raise my voice, curse, threaten or anything that can be considered inappropriate. I made it clear that it was unacceptable and ridiculous and they were wasting my time. The manager even mocked me repeating "we're wasting YOUR time? We're wasting YOUR time?" When they told me they didn't have the tire and must have sold it. I asked to see their inventory list to make sure I wasn’t being lied to - the manager scoffed and asked "what are you - the comptroller?" and walked away. I told him I needed to have my car fixed. His response- this isn't the only dealership you can have this taken care of in. We'll pull your car up to the front. I didn't understand... I called, confirmed the tire was in stock and made an appointment. I took time off from work to take care of this. I need to fix my car so I can drive it. And I pay a lot of money each month for my lease. It appears that nobody in that dealership cares. Some background: I'm leasing an Acura tsx, and during my lease signing I opted for a $500 tire replacement warranty that will replace any tire if I get a flat, blowout, hit a curb - anything that happens during driving basically. I know these "deals" are usually bad ones, but I previously had an Acura and had to replace a couple of the tires, at 400 a pop so it seemed like a decent investment. However, the caveat is that I need to get my flats fixed at the dealer, and can't just go to the local flat fix place because if I get a blowout or something later, the warranty may not cover it. I actually had some terrible experiences with Paragon Acura (They held my car for over 5 weeks, feeding me lies about my parts coming in the next day) and with Acura of Manhattan - they tried to charge me for warranty work - my headlight went out and they tried to charge me for the hour of labor because they had to remove some parts to get to it. Of course when they installed it was pointing up at a sharp angle; had to get it fixed at a friend's shop. One note - the Acura dealerships where I got my car and the previous one are great - Lehigh Valley and DCH Montclair. Even Springfield Acura is great but unfortunately I now work in Brooklyn and spend a lot of time there so when things go wrong with my car I have to take it to the closest dealer. I need to get my tire fixed so I'm driving over an hour to Springfield Acura to take care of this. I made an appointment with them and made sure they have the tire and they claim they will hold it for me. I just want to get this done and over.. and I can't wait for my lease to end... I wanted some advice about what I should do and to let people know how unprofessional this dealership is and that I am absolutely never going to buy an Acura again because of the service I got from this dealership and other ones. I wrote a couple letters to the Acura main office, to Honda, to the dealership. I called and complained to both and as I never got a response, apology or anything. So what do I do? Calling doesn't help, writing doesn't help. More