Acura of Brooklyn

From the moment I walked in, to the moment I signed the lease agreement, I was very satisfied with the customer service and deal. Their was no PRESSURE involved. Which made me feel very comfortable and att lease agreement, I was very satisfied with the customer service and deal. Their was no PRESSURE involved. Which made me feel very comfortable and attentive to the deal. They had the exact car I wanted (Acura TL SH-AWD w/Tech Package, Black exterior and Umber interior). I will be a returning customer, will also recommend my friends and family to do business with Ewa. More

Honest, friendly, to the point service coupled with competitive quality cars that are dependable and reliable. The sales person has worked hard on building a client relationship projected to last a lon competitive quality cars that are dependable and reliable. The sales person has worked hard on building a client relationship projected to last a long time. This philosophy of doing bussiness has resulted in leasing the 3rd Acura for our family's use. Keep up the excellent work!!!!!!!!!!!! More

Ewa, Lou and Asad provided wonderful customer service. All of the associates were so friendly and personable. I felt welcomed and comfortable as soon as I walked through the doors. Ewa was honest and stra All of the associates were so friendly and personable. I felt welcomed and comfortable as soon as I walked through the doors. Ewa was honest and straightforward when it came to pricing. She was very informative. The explanation of the car and paperwork (Asad) was thorough and detailed. Each individual that helped me went above and beyond my expectations. I am extremely pleased with my experience at Acura of Brooklyn and will share it with my friends and family. I will absolutely recommend this dealership. I could not be happier with my experience. More

I liked the salesperson personality and respect. My experience with this dealership was seemless and enjoyed being there until transaction was completed. I recommend others. experience with this dealership was seemless and enjoyed being there until transaction was completed. I recommend others. More

If you are thinking of purchasing/leasing an Acura, you must request to work with Kyle. Think of every adjective associated with car salesmen- slimy, slick, untrustworthy, wears strange pinky rings etc. must request to work with Kyle. Think of every adjective associated with car salesmen- slimy, slick, untrustworthy, wears strange pinky rings etc. Now erase those words from your mind and you're left with Kyle. He is as honest and reasonable as they come and will work with you to get you the best deals. He is not pushy and does not rush you into making any decisions. You can tell that he truly loves Acuras and is selling a product that he actually believes in. My father and I were looking to lease two cars (one Toyota and one Acura) since Frankenstorm Sandy flooded our cars. We assumed that we we would work with two different sales people. This was not the case. My dad (who is disabled) and I never left Acura while Kyle took care of the Toyota deal since we already knew what we wanted. When I heard of a deal at Bay Ridge Toyota, Kyle marched over to Toyota and matched that price. Not only was this helpful because of our need for wheels, but because it made it exponentially easier for my father to not travel back and forth between buildings. Additionally, Kyle shepherded us through the process and even stayed an additional two hours after Acura closed while we completed Toyota paperwork. As for the Acura, he got us a loaded car for a very affordable monthly installment because our original choice became unavailable. You could not ask us for better service. In short, if you visit Acura of Brooklyn, GO SEE KYLE. More

Did a great job. Very friendly and made the experience very easy. Able to answer any question that we had. Worked very hard to get a great deal. Would highly recommend. very easy. Able to answer any question that we had. Worked very hard to get a great deal. Would highly recommend. More

I think Asad and Kai showed professionalism and was very detailed. I would recommend other friends and family members because they made me feel very comfortable and welcomed.Great job guys you both deserve detailed. I would recommend other friends and family members because they made me feel very comfortable and welcomed.Great job guys you both deserve raises because you guys were more than awesome. More

Kai was awesome and heled me find my first leased car. He answered every question and made it a smooth transition. He took his time to help me make the beat decision. Thank you so much! answered every question and made it a smooth transition. He took his time to help me make the beat decision. Thank you so much! More

Only took 2 visits to the dealership. Rex did a good job working the deal even with my outstanding lease from different car dealership. No cheap leasing tricks - very straight forward. working the deal even with my outstanding lease from different car dealership. No cheap leasing tricks - very straight forward. More

I bought a new 2012 Acura TSX Special Edition from this dealer. The car was delivered to me at almost 9:00pm at night. I told the sales person I could pick up the car tomorrow morning but he insisted on th dealer. The car was delivered to me at almost 9:00pm at night. I told the sales person I could pick up the car tomorrow morning but he insisted on the same night I paid for it. The car was delivered at night in the middle of the street with cars passing by. He did not give me an opportunity to inspect the car, just told me to get in and let him teach me how to use it. This is not how you deliver a new car, not in the street, not at night. When I bought my new Lexus RX350, they had the car a room where new cars are given to customers, they tell you the inspect the car prior to getting in for the tutorial. Upon not feeling safe in the street, I turned down the tutorial and decided to go home. The following day after coming home from work, I noticed two dents and scratches on my rear bumper. My first thought was that someone at work bumped into me in the parking lot. The next day I looked at all the security footage from work for Thursday. I could not see any car bumping into mine. I then decided to go out to the parking lot and measure the damage of my car and see if it would match up with anyone's car bumper. I could not find any. I have a private driveway at home so it was not parked in the street. I only drive this car to and from work. The only possible way it could have been damage now was that it was delivered to me in this state. I called them back and they claim that they go through an inspection and multiple people sign off on this. But I was never given the chance to even inspect the car. The dealership did contact me and still claims that the damage was not their fault after the fact that the car is delivered. They told me to bring the car in and they would estimate the damage cost but not cover it however for my troubles they will give me a free oil change. An oil change for a new car, why would I need that? Do you put used oil in new cars too, so they come back and give you more business? I do not recommend this dealer to anyone at all. The sales person was extremely rude and cocky. He acted like he was always right and I was always wrong. In the end, I don't mind the damage, it was minor and it's the bumper it will be damaged eventually. I am more upset about the delivery process and the treatment I was given. Acura is a great car but I would suggest getting it from another dealership. You might even get better service from a used car dealership. More