Acura of Brooklyn

Adrian and Woody were very professional, patient and customer oriented. They go over all the details and how to operate the car. They answered all my questions. I was very pleased and satisfied of thei customer oriented. They go over all the details and how to operate the car. They answered all my questions. I was very pleased and satisfied of their assistance. More

My husband and I visited this dealership for a first time. We got invitation by mail and decided to check it out, since we planned to trade in our old vehicle and lease a new car. Carlos was the first p time. We got invitation by mail and decided to check it out, since we planned to trade in our old vehicle and lease a new car. Carlos was the first person, who met my husband and explained to him everything we would need to know before leasing a car. He was very friendly, knowledgeable and willing to help us as much as he could. If all the dealership employees like Carlos Calderon and Adrian Martinez, we definitely come back to this location as well as recommend this place to our friends and co-workers. Thank you guys. Continue to do an excellent job. More

First time leasing a vehicle, the experience was good and I would recommend this dealer. I researched this dealer here before going to them, they were the highest rated from the few I was targeting in Kings I would recommend this dealer. I researched this dealer here before going to them, they were the highest rated from the few I was targeting in Kings county and nearby. Glad I chose them. More

I bought the 2014 SUV Acura RDX AWD with tech package about a week and half ago at Acura of Brooklyn. I was greatly satisfied with the overall experience including the sales associates - Martin and Peyt about a week and half ago at Acura of Brooklyn. I was greatly satisfied with the overall experience including the sales associates - Martin and Peyton, after which the product specialist Wendy and Heather gave me a patient and detail demo of the great functions and features of my purchase. I must also give a kudos to the SMART payment program I was introduced to (I understood Wendy is the brainchild behind this) which now allows me to complete overall payment payoff time by 7 months vs the original payoff time. ? More

Ewa has done an excellent job in guiding me in buying my first car. She explained everything thoroughly and was very patient with all my questions. She gave me an excellent price and was awesome throughout first car. She explained everything thoroughly and was very patient with all my questions. She gave me an excellent price and was awesome throughout the process. Adrian also helped me explain my payments and was excellent as well. He showed me how to use all the features in the car and it was greatly appreciated. Thank you both so much! More

Visit upon entering was great. As well as customer service by both Payton and adrian. Adrian showed me the features of my vehicle. Payton assisted the beat deal I can find! Would recommend service by both Payton and adrian. Adrian showed me the features of my vehicle. Payton assisted the beat deal I can find! Would recommend More

The experience of leasing my new Acura was very pleasant. It was my third car leased here. I felt no sales pressure, and got the deal I was promised. It was my third car leased here. I felt no sales pressure, and got the deal I was promised. More

Dealing with Kyle was pleasure. He was very straightforward about what to except and what he could do in the leasing of my 2014 RDX. I would recommend the any dealership that he was a part of. straightforward about what to except and what he could do in the leasing of my 2014 RDX. I would recommend the any dealership that he was a part of. More

I would never come back to Acura of Brooklyn or Plaza Auto Mall for any business and definitely would not recommend this dealership to anybody. It is also give any automaker a rally bad reputation to any Auto Mall for any business and definitely would not recommend this dealership to anybody. It is also give any automaker a rally bad reputation to any of their current and future customers. I cannot express how extremely disappointed I am with the entire process at Acura of Brooklyn, where my car wasn't fixed or serviced properly and the Service department was trying to charge me $120 for nothing. I am the owner of Certified 2011 Acura MDX with additional Acura Care warranty. About few weeks ago my right rear door lock stopped working and I went to the nearest Acura Service department which is Acura of Brooklyn. I received a phone call from the Service Center and to my utmost surprise I was told that my repairs would not be covered by the warranty and furthermore a part of my warranty that covers electronic repairs would be voided. I was told that the previous owner which is Acura dealership installed the aftermarket remote start engine and the installation of the aftermarket products voids the warranty. I spoke with DCH Montrlair and they say that Acura of Brooklyn have no right not to fix my car without warranty, however, DCH told me that they would fix it under my rightful car warranty. Now, I have to drive to another state for hour and a half one way spend my money on multiple toll charges and do it within working week and loss my wages for the the day. Anyway, I would not think that if I would buy luxury car such as Acura MDX for $45K would make me go through this trouble. How is it possible that Acura dealership certifies the car with aftermarket products installed by the dealer plus pushing me to buy extra Acura Care warranty at the time of purchase if they knew that it voids the warranty on future repairs? More

I made the best car buying decision on August 5, 2013. That morning, I was about to purchase a vehicle from a different dealership, but I was contacted by a woman named Jasmine for the second time; I had That morning, I was about to purchase a vehicle from a different dealership, but I was contacted by a woman named Jasmine for the second time; I had an appointment with the Toyota dealership, which Jasmine was calling from. But, before I could get to the Toyota dealer, I was talked into another deal by a pushy salesmam from Premier Ford, which made me miss my appointment, Jasmine recieved my application online a day before my shopping experience at Ford. The day after, I missed my appointment, Jasmine called me again I told her I wasn't interested in a Toyota anymore, I was really considering an Acura, which was my first desire. She told me, if I went into the Acura dealership located on Nostrand Avenue in Brooklyn NY, she can gurantee I will receive a better deal. Jasmine said I will call Lou (The Manager) and let him know that you are going to stop by. She was right! Thanks Jasmine! When I walked in the dealership, I was greated with respect and kindness. Lou asked Kyle Holmes to take care of me and to let him know what I decide. I had the best shopping experience ever! Kyle is an amazing salesman, he really understands the meaning of customer service. He did not pressure me into any decisions, he did not try to force me into any vehicle, he simply let me shop and answer my questions. Once he saw the vehicle I was interested in.... well, lets just say he nearly forced me to test drive it, and I did! The test drive was amazing! I left in a matter of hours with a 2013 Acura TL SH AWD with the Tech package. If you are interested in a great car buying experience, go see Kyle Holmes at the Acura dealership located at 2751 Nostrand Ave, Brooklyn, NY 11210. Thanks Kyle! More