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Acura of Brooklyn

Brooklyn, NY

4.1
584 Reviews

2751 Nostrand Ave

Brooklyn, NY

11210

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Showing 584 reviews

January 10, 2015

Best leasing experience I've had in 30 year's What can I say, except, I'm getting a brand new 2015 Acura SH-AWD TLX/Tech, for $1 less, per month,than I'm paying for my 2012, version, with ZERO out More

by CPR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina, Robbie, Tony Urrutia, Ewa Wojcicki, Peyton Rowe
September 09, 2014

Go in Carless...drive off with a smile and a brand new car.. I just leased my beautiful Acura RDX with Tech package from Acura of Brooklyn. Shawn Stephens was my Sales Rep. This gentleman went above and beyond More

by Roseny72
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Stephens
August 27, 2014

The worst!!!! My 2010 Acura MDX has a serious oil consumption issues that Acura of Brooklyn has been unable and unwilling to fix. When I called Acura Corp custome More

by alan.levy.12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Service Manager, Kai Mui
Aug 28, 2014 -

alan.levy.12 responded

I just spoke with Tony Saunders the customer relations manager who stated he would speak with Bryan the Manager of Acura of brooklyn. I have hear this before and nothing has happened. I will update this post if there is any resolution, or if they continue that 1quart per thousand miles is normal. It is insane to think that you can drive 4,000 miles and almost all of your oil is gone and that is normal. ACURA You need to stand behind your cars and honor the warranty. If you google: oil consumption, Acura, mdx, 2010.....you would see I am not alone. Sometimes Acura addresses these issues and most of the time you get the insane answer " 1 quart per thousand miles is normal".

Aug 29, 2014 -

Acura of Brooklyn responded

Dear Alan, I just tried calling you but only got your voicemail. I left a message for you with my direct number so that you can reach me if you need to. Having spoken to Brian, he filled me in on exactly what happened last time you were in. We performed an oil consumption test on your vehicle which showed that you were burning oil at a rate of (approximately) 1 quart every 1,400 miles. After the test was completed Acura told us that there is no work that needs to be performed as the rate of consumption is normal (they quoted a rate of 1 quart per 1,000 miles to us). Therefore, please keep in mind that we are not refusing to complete any work for you. Acura corporate are telling us that repairs will not be covered as the rate of consumption is normal. That said, Brian is reluctant for me to tell you that nothing can be done, so he is going to be in touch with Acura corporate to see if there is anything that they can do in terms of goodwill for the issue. I will be in touch within the next couple of days with any developments. In the meantime I have left you my direct number. If you wish to contact me for any reason, please do not hesitate to get in touch. Sincerely, Tony Saunders Customer Relations Manager Acura of Brooklyn

August 17, 2014

Dealer delivered with excellent pricing! I leased the 2015 Acura MDX AWD from Acura of Brooklyn. I worked with my salesperson, Peyton and his manager Ewa. The were very professional and deliv More

by carlzee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ewa Wojcicki, Peyton Rowe
August 03, 2014

Outstanding!!! Thank Christopher, Alex & Robbie. Christopher heard my concerns /price range and they worked w/ me to make me smile..OUTSTANDING! It was worth every More

by java4678
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Rosarion
August 02, 2014

nice teamwork!! I went to the Acura dealership a week ago, having in mind a specific car which was the final choice of a long search. I got there and got swayed by so More

by doctor_G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren King, Alex Vilbrun, Robbie, Ewa Wojcicki
July 02, 2014

AWESOME!!!! My Salesperson Rex is by Far the most Outstanding there is. Highly Recommended. Go there and ask for Rex you will be satisfied. His friendliness and d More

by michelle C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 24, 2014

My Review of Plaza Acura I was referred to your dealership by my brother in-law. Your sales consultant Peyton Rowe was very outgoing & friendly throughout my time at the deale More

by Catcole20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peyton Rowe
May 31, 2014

Store manager I called and made an appointment with him. He followed up, provided excellent customer service and I made a purchase of a new car based on his profess More

by Caustin7059
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peyton Rowe
May 28, 2014

Quality Service I have bought three cars throughout my lifetime and this was the smoothest process ever. My sales guy was very professional and knowledgeable about th More

by JulietOrr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peyton Rowe
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