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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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December 22, 2020

Brookfield Acura is so very service oriented. My car battery was dying. They assured me that even though it was late afternoon, they would take care of it. They never rush, and carefully explain the s More

by Grammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

Thank you for sharing about your recent service experience.

December 21, 2020

Awesome service!Had a minor rattle in the ceiling of my Awesome service! Had a minor rattle in the ceiling of my MDX A-Spec & they totally resolved it ... and love the car wash valet too! More

by RORY3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

Thanks for sharing about your awesome service experience.

December 17, 2020

When I called for an appointment I was told I needed about $500 in services due to the code on the maintenance screen. I thought some of the services were a bit overkill. I ended with a more feasible More

by eschachte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Acura of Brookfield responded

Thank you for your feedback from your recent service visit. The cabin air filter does not provide any added benefit for a smoker. The cabin air filter cleans the air that enters from outside the car by removing pollen, dust, and other airborne particulates. Acura recommends replacing the cabin air filter every 25,000 – 30,000 miles but the mileage can vary based on driving conditions. I would like to speak with you further to gather more details about your recent experience. Your feedback will provide us an opportunity to improve. Respectfully, Colin Fielder Service Manager 262-439-6032

December 12, 2020

I came in for a recall part and the team went out of their way to let me know my brake pads were thin. I am so thankful as I haven’t been driving as much during the pandemic and wasn’t aware at all! More

by jennifer_ryan11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Bravata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Schellinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Kaemmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Groth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Somers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Glavan, Shon Nix
Dec 14, 2020 -

Acura of Brookfield responded

Thank you for sharing about your recent service visit.

December 11, 2020

Always an excellent experience with the service department at Acura of Brookfield. I can definitely recommend this dealership from sales to finance to service. Keep up the good work! More

by hartmut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Acura of Brookfield responded

Hearing that you had an excellent experience is the best thing we could hope for! Thanks for sharing.

December 11, 2020

Always professional and courteous. They go above and beyond to help problem solve. Gary is a wonderful asset to the service team. He always treats customers as if they were apart of his own family. More

by Snicks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Acura of Brookfield responded

Thank you for sharing. Gary is a valuable team member and we are so pleased that was your experience.

December 10, 2020

This is our fourth Acura, all purchased from Acura of Brookfield and specifically from Tom Schellinger. Aside from Acura being the best car you can buy, Tom and the AOB team are the reason we keep coming More

by Pol Roger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Schellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Acura of Brookfield responded

Thank you for your continued loyalty and this incredible review and recommendation for AOB, Tom, and our Service Department.

December 09, 2020

Dan did a great job explaining what needed to be done to fix my car. He also helped save money on parts. Thanks you Dan! More

by Pammyk5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Acura of Brookfield responded

Thanks for taking a moment to share about your recent service visit with Dan.

December 09, 2020

Friendly, thorough, professional. There are better prices out there but with that comes less value. I like the complimentary coffee, car wash, vacuuming, all weather May washing, etc. More

by DREWDETZNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roni
Dec 10, 2020 -

Acura of Brookfield responded

Thank you for taking a moment to share this great review.

December 08, 2020

I took my Acura in for a safety recall issue. I was astounded by the friendly, prompt service, and just how well organized the dealership appeared to be. My vehicle was washed and the interior was vac More

by Miley
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot who assisted me
Dec 09, 2020 -

Acura of Brookfield responded

We are thrilled to hear about your great service experience.

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