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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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January 01, 2021

This dealership is really amazing. Everything seems to always go so smoothly here. Service is easy to schedule. The advisors are easygoing yet attentive. Service gets done as planned. I have always fe More

by Andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Jan 04, 2021 -

Acura of Brookfield responded

Thank you for taking a moment to share about your past service experiences.

December 30, 2020

Everyone was very courteous from the moment I arrived until my service was done. Gary explained everything very well and was very patient while answering all my questions. Love the waiting area and that More

by JRBORGARDT
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Acura of Brookfield responded

Thanks for this great feedback about from your recent service visit.

December 29, 2020

I was able to get in and out within 65 minutes which is perfect for everything that was done dealership was very clean and had numerous hand sanitizer More

by bamz96
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Acura of Brookfield responded

Thank you for sharing about your recent service visit.

December 24, 2020

Timely and courteous. I do wish dealer personnel would have enforced customer mask wearing though. A customer without a mask was in the waiting area without a mask and talking on his phone. It made me q More

by picktap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Acura of Brookfield responded

Thank you for your feedback from your recent service visit. Safety and well-being of our customers and employees is our highest priority. I appreciate you taking my call to discuss your concerns in more detail. Respectfully, Colin Fiedler Service Manager

December 24, 2020

Service at AOB is ALWAYS the best. Dan was very helpful and knowledgeable as usual! Why is there a minimum word requirement? Don’t like it More

by THOMAS.STRUNSEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

We appreciate your feedback from your recent service visit and we are sorry about the word limit.

December 23, 2020

The concierge service was awesome and the work on the car was done very well and back in a rather short time. Plus I always like that the car is washed. More

by THEBENSONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark who provided the concierge service
Dec 28, 2020 -

Acura of Brookfield responded

We are happy to hear that you had an awesome experience with Mark and our Concierge Pick-Up and Delivery Service.

December 23, 2020

Very happy with service and they were honest in that I could hold off on a certain service until next visit. Everyone I encountered was very friendly from service to massage therapist to receptionist. Tha More

by GS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

Thank you for sharing about your recent service.

December 23, 2020

Acura Brookfield is the best dealer around. Their service advisers and techs know the cars inside and out. I always have confidence pricing will be fair and the job will be performed flawlessly. More

by RICK.DROLET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

Thank you for this great review and recommendation.

December 22, 2020

Outstanding service and sales staff, very welcoming and comfortable to do business with! Ready to take care of any of our Acura needs! Very organized! More

by DWOLFEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Acura of Brookfield responded

Thank you for the feedback.

December 22, 2020

Because of my high risk for Covid, I requested concierge service. They were so careful, efficient, and understanding. They never disappoint, and I always know the car is getting serviced properly. More

by KHACKL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark the driver
Dec 28, 2020 -

Acura of Brookfield responded

Thanks for sharing about your experience with Mark and our Concierge Pick-Up and Delivery service.

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