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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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March 03, 2021

Dealership is great, but communication for delay on service would have been appreciated. Was originally told that the service appointment would be about one and half hours, but turned out be a little More

by Mary's MDX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Acura of Brookfield responded

Thank you for sharing about your recent service visit. I would like to apologize for the delay in your service. If you have any additional questions or concerns, please contact me. Colin Fiedler Service Manager 262-439-6032 colin.fiedler@zimbrick.com

March 03, 2021

Excellent service, as always. Updated my navi system for me, wasn't aware it needed to be done. Just the kind of service they provide - thanks AOB! More

by DAVIDCASEBOLT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Baker
Mar 05, 2021 -

Acura of Brookfield responded

Thanks for sharing about your excellent service experiences.

March 03, 2021

No appointment necessary. Got In and out right of way. Washed the car after the service, nice job. Service advisor very friendly and knowledgeable. No complaints. More

by KCOOK8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Acura of Brookfield responded

It is great to hear about your accelerated service visit. Thanks for sharing.

March 01, 2021

Dave Stawicki is the absolute best!!! and Adam and everyone else is great to work with. Love this place. Great dealership Great people. Noting more to say! More

by Mowen5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam service writer
Mar 02, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review and recommendation for David, Adam, and the rest of the service team.

March 01, 2021

Ron and the rest of the service staff were great! They kept me informed the entire appointment and provided excellent customer service! I greatly appreciate their assistance with my car issue More

by CBRONAUGH_13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Acura of Brookfield responded

We are thrilled to hear that Ron and the service team resolved the issue with your car. Thanks for sharing this great review.

February 28, 2021

Work completed as promised. Service personnel helpful and very pleasant. Loaner car was clean and I asked for RDX so I could evaluate it for possible purchase for my wife. More

by brian.walsh0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Acura of Brookfield responded

We are glad everything went well with your service visit and that you received a RDX as a loaner. If you have any questions about the RDX, please don't hesitate to contact us.

February 26, 2021

It was very easy to get my car in at a time that worked for me. It went by very quickly and they assessed my car did have any more work that needed to be done. Good job everybody! More

by Allison M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Acura of Brookfield responded

Thanks for sharing about your quick service visit with Gary.

February 25, 2021

Acura of Brookfield service department is the BEST! Honest, efficient and so helpful, I trust them to always recommend only what really needs to be done to ensure that my car runs safely. More

by JEANNEK35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael, who gave me a ride. So pleasant and personable.
Mar 02, 2021 -

Acura of Brookfield responded

Thanks for this incredible review and recommendation.

February 23, 2021

My first Acura. I bought it used and when things go wrong the service dept. is very knowledgeable and keeps me informed. My part was stuck in a storm and Gary called to let me know what was up. Also doesn’t More

by Roach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review and trusting our service department.

February 22, 2021

Love this dealership every time I go in to service my Love this dealership every time I go in to service my vehicle they give me great customer service and also have a great line up of loaner vehicle's! More

by dannydavila40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Acura of Brookfield responded

Thank you for sharing this incredible review and recommendation.

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