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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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March 10, 2021

The service department is outstanding. I’ve owned 3 Acura TL’s and always have necessary work/maintenance done at this location regardless of where the vehicle was purchased. More

by powermx
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Acura of Brookfield responded

Thanks for trusting our service department with your TL's.

March 10, 2021

Always makes my day to be greeted and work with this group ... great crew! Love the girl who checked me out for rental and end of service! More

by rhaye2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Nettesheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Acura of Brookfield responded

Thank you for sharing this wonderful feedback about your past experiences. Thank you for sharing.

March 09, 2021

Nice waiting area that allowed me to work while waiting for service. Communication during Service was great as well. Everything was done on time and as scheduled. More

by JeffB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Acura of Brookfield responded

It is great to hear you were able to work while your vehicle was in for service. Thank you for sharing.

March 08, 2021

Very courteous, professional, and prompt. Service advisor only recommended fixing what needed to be fixing. Very honest and reputable, which is very much appreciated. Actual cost of service even ca More

by STEVE.STANEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Acura of Brookfield responded

It is great to hear about your recent service experience. Thank you for this wonderful feedback.

March 06, 2021

Quick and excellent service. Good explanation of what was going to be done and potential other items in need of future service. Great car wash also More

by dickwj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Acura of Brookfield responded

It is great to hear about your quick and excellent service. Glad you enjoyed the car wash too. Thanks for sharing.

March 06, 2021

My auto repairs are expensive than a regular auto repair shop. Prices are higher because it’s a dealership. They provide coupons but I still pay more, but the auto work is always guaranteed and I haven’t ha More

by pmmcneal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Acura of Brookfield responded

Thanks for trusting our service department to maintain your vehicle.

March 06, 2021

Courteous and professional serviceReceived with each Courteous and professional service Received with each visit, from both Service dept and sales dept. Four Acura vehicles purchased from this dealers More

by Jedpgolf6980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Acura of Brookfield responded

Thank you for sharing this great review. We appreciate your continued loyalty and wish you many more miles on your Acura.

March 04, 2021

Dan was great....everything went very smooth. Dan kept me informed as the day progressed. Very happy and pleased with my service. Thank you AOB More

by Anniekawf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Acura of Brookfield responded

Thanks for sharing about your recent service visit with Dan. It is great to hear that you are very happy and pleased.

March 04, 2021

The service department was friendly and helpful. They did a great job on cleaning the car and floor mats after the service was finished. Also, applied an applicable coupon to our bill, too! More

by RLUECHT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Schersing
Mar 05, 2021 -

Acura of Brookfield responded

It is great to hear about your friendly and helpful service visit. Glad you enjoyed the car wash too.

March 04, 2021

Acura of Brookfield has consistently high quality service at fair prices. The concierge service is incredibly important to us as we live on the east side. Without it we would not have just bought our third More

by mike.j.schueller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Mar 05, 2021 -

Acura of Brookfield responded

It is great to hear how important our Concierge Service is to you. Thanks for sharing.

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