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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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March 26, 2021

It was easy to get an appointment. The dealership employees were friendly and professional. The work was performed efficiently. The dealership provides a great service in picking up the vehicle and More

by sara.weinberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review from your recent service visit with Gary.

March 26, 2021

I stop to make for the remote for the door of my MDX but Gerry Krier disconnect the whole alarm system charge $89 which is not worthy and again make remote for $235 . Did unnecessary work and charge for in More

by NS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Krier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Acura of Brookfield responded

I sincerely apologize that you had an unpleasant experience with our service department. Feedback like this is one of the ways we can improve. I would like to speak with you to gather more details about your recent visit. Please contact me at 262-439-6032 at your convenience. Respectfully, Colin Fiedler Service Manager 262-439-6032 colin.fiedler@zimbrick.com

March 26, 2021

Went in for an A1 service code for my MDX. It consisted of a synthetic oil change and tire rotation. It was completed within 40 minutes which was great! Derrick was very thorough about my point inspectio More

by Bioya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Acura of Brookfield responded

Thank you for your feedback from your recent service visit. While I am happy to hear the overall experience was a positive one, I am sorry if you felt Derrick was a bit pushy. I would be happy to discuss any concerns you may have. Please do not hesitate to contact me at 262-439-6032. Respectfully, Colin Fiedler Service Manager 262-439-6032

March 24, 2021

I have been coming back to this dealership for over 15 years and continue to be impressed with the high level of customer service and competence of all employees. They understand my expectations and com More

by SCOTT.JOERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Baker
Mar 24, 2021 -

Acura of Brookfield responded

We could be happier to receive this feedback. Thank you for your continued loyalty over the past 15+ years.

March 24, 2021

They really take care of you! Great service and they go the extra mile to make sure you are getting treated well. After I dropped off the MDX, I knew she was in good hands. More

by MDX advance
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Acura of Brookfield responded

It is great to hear about your great service experience with Gary. Thanks for sharing.

March 24, 2021

Great dealer and service department! Always take our Acura here for services. They always do a thorough job also the staff is very friendly.highly recommend More

by alexmdc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Acura of Brookfield responded

Thanks for sharing this great review and recommendation.

March 23, 2021

Great service from all on Saturday!!Adam did a great Great service from all on Saturday!! Adam did a great job in service dept. you need to add him and take John Parker out as he is no longer there fo More

by richdallen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Mar 24, 2021 -

Acura of Brookfield responded

We appreciate your feedback. It is great to hear about your great experience with Adam. Thanks for the note about our website. Our staff page is up-to-date, John Parker is one of our two service schedulers.

March 23, 2021

My family will be back to buy another car when the time comes. Honest. Good cars. They pretty much sell themselves. Thank you to all. More

by Samantha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Kaemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Acura of Brookfield responded

Thanks for sharing this great feedback.

March 23, 2021

We've always been pleased with the service and attention given by all of the employees of Acura of Brookfield. We would recommend this Dealership to anyone interested in purchasing an Acura. More

by JAMESSECUR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Mar 24, 2021 -

Acura of Brookfield responded

Thank you for taking a moment to share this wonderful review and recommendation.

March 22, 2021

Dan was very polite and helpful. Service was prompt and the car was fixed quickly. I had some follow up questions and Dan addressed them again very patiently. More

by wangmiaograce
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Acura of Brookfield responded

We are thrilled to hear about your service experience with Dan. Thank you for sharing.

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