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Acura of Brookfield

Brookfield, WI

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1,398 Reviews
Welcome to Acura of Brookfield, Southeastern Wisconsin's exclusive Acura Dealer located in Brookfield Wisconsin. We are proud of the fact that many of our Acura of Brookfield associates have 20+ years of experience in Sales, Service and our Parts Departments. Acura of Brookfield has won the prestigious Precision Team award 19 times and for 14 consecutive years 2009 - 2022.
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19180 W Bluemound Rd

Brookfield, WI

53045

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Showing 1,398 reviews

June 12, 2020

Very efficient dealer, but somewhat dismissive of my specific complaints about the 2017 RDX. Good follow up after the visit, and good work building personal relationships with customers. More

by Finwiz
Recommend Dealer
Yes
Employees Worked With
Dan Surges
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Schersing
Jun 16, 2020 -

Acura of Brookfield responded

Thank you for writing this review and providing feedback from your recent service visit. If there is any concerns we did not address, please contact me directly and I will be happy to discuss these with you. Sincerely, Jeff Ensweiler Service Manager 262-439-6036

June 10, 2020

Excellent ACURA dealer with high quality products and great service! This is my 3rd RDX and 21st Acura for my family in dealing with Acura of Brookfield over the past 30 years!! Quality Begets Loyalty More

by Tom Kanter
Recommend Dealer
Yes
Employees Worked With
Terry Truttschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Bravata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Baker , Brian Chilson
Jun 11, 2020 -

Acura of Brookfield responded

Thanks for taking a moment to share about your previous experiences with Acura of Brookfield. Thank you for your continued loyalty and we hope you enjoy your new RDX!

June 08, 2020

Excellent See above. The answer to this question is included in the previous entry. What else can one say? Is that twenty five words yet. This question is ove More

by EMACELLIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Bravata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

Acura of Brookfield responded

Thanks for the review and rating!

June 08, 2020

Top notch vehicle diagnosis and service. Proper sympathy displayed when informing me of $3000 mouse damage to my fuel injector wiring harnesses. 25 word min requirement for submitting a review is awkward ho More

by rgogan
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Acura of Brookfield responded

Thanks for sharing. Sorry to hear about the mouse damage.

June 04, 2020

Went in for just an oil change. I did need other maintenance done but felt it was not necessary at thIs time. They were not pushy. Always a pleasant experience! Employees were respectful. Service More

by Loon2276
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

Acura of Brookfield responded

We appreciate your feedback.

June 04, 2020

B1 Service 2015 MDX I have yet to have anything less than an excellent experience at this dealership. Whether it is for vehicle sales (I’ve purchased 3 Acura’s from this More

by Chasmn3258
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

Acura of Brookfield responded

Thank you for taking a moment to share. We appreciate your continued loyalty.

May 29, 2020

in and out oil change Didn't have an appointment but they did their best to work me in. I was in and out in 45 min with what looked like half staff. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Acura of Brookfield responded

Thanks for taking a moment to share your most recent service experience.

May 25, 2020

I had to take my car to another mechanic the next day as I had to take my car to another mechanic the next day as oil was dripping on my garage and driveway. I was told they spilled the oil during my routi More

by janamarso
Recommend Dealer
No
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who actually completed the service but it was very frustrating to have oil dripping all over
Jun 05, 2020 -

Acura of Brookfield responded

We appreciate your feedback regarding your past service visit. I would like to apologize for our mistake and that we were unable to fix it due to our COVID-19 closure. Thank you for taking my phone call to discuss in more detail. Your feedback will help us improve. Jeff Ensweiler Service Manager

May 22, 2020

Very pleasant experience bringing my 17 year old CL Type S. They are quick, friendly, and efficient. They inspect my car each time I bring it in and help keep it running great. I drive over an hour just to More

by Trevor A
Recommend Dealer
Yes
Employees Worked With
Matt Nettesheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2020 -

Acura of Brookfield responded

Thank you for your years of loyalty to Acura of Brookfield and sharing your experience.

May 20, 2020

Easy in/out. Dave was very helpful, not only explaining service performed but also in setting up appointment for more extensive service needed. Good overall experience. More

by GK101798
Recommend Dealer
Yes
Employees Worked With
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

Acura of Brookfield responded

Thank you for the feedback, we appreciate it!

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