Acura of Brookfield

Customer First Focus / Award Winning Team! We live over an hour from this dealership - and purchased our Pre-Owned 2010 Acura RL from ACURA of Brookfield last July 2016. During this early stage We live over an hour from this dealership - and purchased our Pre-Owned 2010 Acura RL from ACURA of Brookfield last July 2016. During this early stage the new facility construction was underway, and due to our needs we partnered with Mike Baker as our "Sales" person. He took ownership of our experience & saw to it that our concerns were addressed. As the dealership manager Mike Baker is VERY approachable, Genuinely Concerned and has been very interested in EACH/EVERY interaction we have had within the dealership from the day we took delivery & again during our scheduled maintenance visit. Upon entry into the service area, 3 times I was greeted, and this put my mind at ease to know that my arrival was appreciated & that my time was valued! Dan Surges (Service Advisor) was extremely helpful in tending to the details of our recent maintenance concerns. He did an outstanding job, making sure I was informed throughout my wait - kept our budget in mind & even walked me to the cashier sending me off with a sincere "THANK YOU!" We could take our vehicle anywhere to be serviced, but having this experience takes away any thoughts of going elsewhere for service on our ACURA. In today's marketplace, it is so wonderful to know that SERVICE BEFORE / DURING / AFTER THE SALE lives and thrives here! While waiting for my scheduled maintenance, I was fortunate to interact with David Seeling on the showroom floor. He had a firm knowledge of the vehicles (Past & Present,) and did not pressure me one bit. This is a treat in itself! Aspyn Breuer (Client Service Rep) was very efficient in cashiering and wanted to be sure I understood my charges, & was completely satisfied with my experience- Genuinely. WOW!! I drove away feeling that here was no better way to improve my experience. This is something to be celebrated! I consider myself to be VERY customer service focused & have felt TRULY appreciated since the very beginning & right up to today. Kudos TEAM!! What an AMAZING experience you have shown me! Stunningly Immaculate facility - exemplary customer focus! WOW!! More

Very professional Stuart was very friendly, professional and not pushy. Everything you want in a sales person! The dealership was also very friendly and professional. I Stuart was very friendly, professional and not pushy. Everything you want in a sales person! The dealership was also very friendly and professional. I loved the roses when we picked up our vehicle, nice touch! More

Helpful service It all starts with great service from our sales professional, Tom Schellinger and an outstanding vehicle, ACURA. Tom's friendly approach and knowled It all starts with great service from our sales professional, Tom Schellinger and an outstanding vehicle, ACURA. Tom's friendly approach and knowledge are what keep us coming back to Acura of Brookfield. Of course we couldn't leave out the service dept. Always A good experience.there too. We love our new 2017 TLX. John and Elaine Klassen More

Professional and Thorough Recent service visit was, once again, an excellent experience. They quickly greeted me and thoroughly reviewed what I wanted done. New facilities ar Recent service visit was, once again, an excellent experience. They quickly greeted me and thoroughly reviewed what I wanted done. New facilities are outstanding. Waited in modern area with all of the amenities. Work was completed on time and under the estimated amount. Vehicle was returned washed, and cleaned inside also! Highly recommend Acura of Brookfield. More

Last Minute Appointment I have been coming to Acura of Brookfield since Feb. 1991, and they have always given me excellent service. They are not like other dealerships, as t I have been coming to Acura of Brookfield since Feb. 1991, and they have always given me excellent service. They are not like other dealerships, as they treat their customers with courtesy and respect. I have never had a bad experience there. I have owned 2 Acura's and the last one I also purchased from them. I will continue to have all my service done at Acura of Brookfield. Very nice people working there also. More

First visit to the new remoded facility, it is very nice. Just an oil change and tire rotation. Service here has always been good. Very nice people to work with. I have owened 3 Acura's over the last 12 years Just an oil change and tire rotation. Service here has always been good. Very nice people to work with. I have owened 3 Acura's over the last 12 years , all purchased from this dealer. All have been a very good experience. I still go back, even though my car is off of warranty, for service. More

Service Plus Routine service visit with additional service. Air bag recall issue was taken care of and a "transmission/power train" noise was addressed. Both of th Routine service visit with additional service. Air bag recall issue was taken care of and a "transmission/power train" noise was addressed. Both of these issues were addressed at no cost to me. Both covered under warrantee. Because the "fixes" took additional for parts, I was given a loaner vehicle. My car was ready the next day. Dealership staff was friendly, helpful, and knowledgable. More

Great place to buy a car Everyone we dealt with was friendly, knowledgeable, and helpful. All of our questions were answered completely. We felt very good when we walked out Everyone we dealt with was friendly, knowledgeable, and helpful. All of our questions were answered completely. We felt very good when we walked out of there and will definitely be back! More

Most pleasant new car buying experience I've ever had!! Tony Glavin and team were wonderful to work with. The process was extremely efficient, from initial meeting through delivery of vehicle. I would rec Tony Glavin and team were wonderful to work with. The process was extremely efficient, from initial meeting through delivery of vehicle. I would recommend Acura of Brookfield to all of my personal network! Thank you. More

Great service and professional I came in for a major repair recently. The new part that was placed in my acura mdx was detective. The associate called me at work saying it would tak I came in for a major repair recently. The new part that was placed in my acura mdx was detective. The associate called me at work saying it would take them a few more hours to complete the repair. They repaired my acura mdx, also did a discounted oil change, passenger airbag recall, and car wash. What put this 5 star rating over the top was they cleaned up my engine by wiping up grease and stains on hoses, etc. Awesome More