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Acura of Brookfield

Brookfield, WI

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1,398 Reviews
Welcome to Acura of Brookfield, Southeastern Wisconsin's exclusive Acura Dealer located in Brookfield Wisconsin. We are proud of the fact that many of our Acura of Brookfield associates have 20+ years of experience in Sales, Service and our Parts Departments. Acura of Brookfield has won the prestigious Precision Team award 19 times and for 14 consecutive years 2009 - 2022.
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19180 W Bluemound Rd

Brookfield, WI

53045

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Showing 1,398 reviews

July 12, 2021

I brought my car here and all of my service here and always get good quality service here. I would probably buy my next car here. More

by gsteudeljr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Acura of Brookfield responded

Thank you for sharing this great review.

July 10, 2021

Preventative maint. B12. All items were explained. Investigation of air conditioning was done. Service was done quickly. Car was washed nicely. Loaner was nice. A little costly but I did not mind payi More

by jalmasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young man, don't remember his name.
Jul 12, 2021 -

Acura of Brookfield responded

Thanks for the wonderful feedback and trusting Acura of Brookfield to keep your TSX in top shape.

July 09, 2021

Consistently great service. Been with them 15+ years. Tried concierge service for first time and loved this option for its convenience. Everything clearly explained, no surprises. More

by GATORHARTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acura of Brookfield responded

Thank you for your continued loyalty over the last 15+ years. We are thrilled to hear that you loved our Concierge Pick-Up and Delivery Service.

July 09, 2021

Love this dealership - Always fast, friendly service! Waiting area is also great - plenty of seating and a private area if I need to work, along with refreshments. More

by CHRISTINEMORRIS10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acura of Brookfield responded

Thank you for sharing this great feedback. We are happy to hear that you enjoy the seating options and refreshments when waiting for your service to be completed.

July 09, 2021

Derrick did a great job at getting my TL 2013 ready to roll for many more miles to come! He listened to what I wanted done and communicated to our service engineer to get it done efficiently and quickly. More

by Morgs3930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acura of Brookfield responded

Thanks for sharing about your great experience with Derrick.

July 08, 2021

Quality service department and very straight-forward about what was needed for my car. They definitely will not over charge you for un needed service. More

by asmuseric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acura of Brookfield responded

Thank you for sharing this incredible review and recommendation.

July 08, 2021

We just bought our 3rd Acura car from this dealership. We live in Mequon, Wi which is good 30 min drive to this dealership, but we always prefer to do the car service at the service center. Everyone at the More

by OLKLEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acura of Brookfield responded

Congratulations on your new Acura. Thank you for continued loyalty and sharing this great feedback about our service center.

July 07, 2021

Overall repair service was great,however I did not agree with the fact that I had to pay a diagnostic fee for this when there was an update to the engine, and transmission that was needed. I feel that this More

by tfimac9O97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Surges
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Stawicki
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Petrowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Jul 08, 2021 -

Acura of Brookfield responded

Thank you for taking my call to discuss your feedback in more detail. Your feedback is very important and allows us the opportunity to approve. Again, I would like to apologize for the cleanliness of our courtesy vehicle. This certainly should have been addressed prior to your use. Respectfully, Colin Fiedler Service Manager

July 06, 2021

Everyone was friendly and knowledgeable at the dealership. Our salesman was able to answer all our questions explained options completely. The showroom and building left the impression that peopl More

by nut4clocks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Somers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Acura of Brookfield responded

Congratulations on your new vehicle. It is great to about your positive buying experience. We hope you are enjoying your new vehicle.

July 06, 2021

We don’t live in southeastern WI any longer but are willing to make the drive to Acura of Brookfield. They set the bar for dealerships and service. In addition to having owned Acura’s, we have owned A More

by SBBRAUN4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Love Nora in scheduling!
Jul 08, 2021 -

Acura of Brookfield responded

Thank you for sharing this incredible review and recommendation about your past service experiences with our Service Team.

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