Acura of Brookfield

Courteous, Kind and Cleanly The team of professionals at Acura of Brookfield is outstanding! Three qualities set this store apart from others: 1) courteous staff, 2) ethical trea The team of professionals at Acura of Brookfield is outstanding! Three qualities set this store apart from others: 1) courteous staff, 2) ethical treatment, and 3) cleanly and comfortable waiting areas. 1) Courteous staff. I have visited at all times of day-- 7:30 AM, 12:00 PM, 5:45 PM-- and the staff has always been friendly, courteous, and genuinely interested to help customers. The staff has been willing to go above and beyond their duties to assure quality treatment of customers. The staff seems to genuinely enjoy being at work each day, and this upbeat attitude is reflected in interactions with customers. 2) Ethical treatment. The automobile service industry has a huge potential for unfair or unethical treatment-- customers want to spend as little money as possible and service departments cannot always predict the issues "under the hood" and the labor time required to fix these issues. The Service Advisors at Acura walk customers through each area that could be fixed, any safety concerns if the work is not performed, and will call to update if additional costs are plausible. At Acura of Brookfield, I feel that the Service Advisors provide accurate assessments of expected costs and the service team makes every attempt to reduce cost of labor. 3) Cleanly and comfortable waiting areas. The furniture is very comfortable, and the area is very clean. There are plenty of snacks and beverages, and ample space for many customers to be seated comfortably. More

Oil change and tire rotation GREAT service!! They buffed the hood of the car, changed the oil, rotated the tires, applied rainx to the windshield and washed the car not to mention GREAT service!! They buffed the hood of the car, changed the oil, rotated the tires, applied rainx to the windshield and washed the car not to mention the breakfast bars, coffee AND complimentary back and neck massage!!! Unreal dealership!! More

Oil Change Terrible experience this last time at Acura. I came in for an oil change. The person that came to review my car/oil change with me spent more time t Terrible experience this last time at Acura. I came in for an oil change. The person that came to review my car/oil change with me spent more time telling me about how they refilled my windshield washer fluid than he did explaining the "multiple oil leaks in the oil pan". No one wants to hear about multiple oil leaks obviously but it was just so barely mentioned. And after he mentioned the oil leaks I told him that I had the oil pan replaced at Acura just last year (which he didn't know). Then he just moved on to other recommendations -- which I have since done at Firestone by Brookfield Square for cheaper (brake fluid flush / new cabin air filter). So, how can I have all these oil leaks in the oil pan anyway if I just spent like $600 getting it fixed/replaced last year? That really irked me. More

Satisfied MDX Customer I have an older MDX and came in for an oil change. Service received exceeded my expectations. I will definitely consider this dealer to upgrade m I have an older MDX and came in for an oil change. Service received exceeded my expectations. I will definitely consider this dealer to upgrade my MDX. Best Regards, LW More

Car service at Acura of Brookfield The service staff is always helpful. The service descriptions are on target and the service people try to make sure they know you and do things to ple The service staff is always helpful. The service descriptions are on target and the service people try to make sure they know you and do things to please you. David Osterhaus was my service advisor today. I would not take my car anywhere else. More

Overall great experience. I was very pleased with the service that Keith and Jessy provided and would gladly work with them in the future if we purchase another vehicle. I was very pleased with the service that Keith and Jessy provided and would gladly work with them in the future if we purchase another vehicle. More

Faster than expected In addition to the overall quality one of the things I really like about getting my vehicle serviced at Acura of Brookfield is the waiting room area. In addition to the overall quality one of the things I really like about getting my vehicle serviced at Acura of Brookfield is the waiting room area. I am able to bring my laptop and get work done in a comfortable environment. In fact, this last visit my car was done faster than expected and I stayed a short while longer to wrap up what I was working on! More

Speedy service. Quick and easy service visit. ? My adaptive cruise and other electronic features started giving wierd error messages. Acura got me fixed the same da Quick and easy service visit. ? My adaptive cruise and other electronic features started giving wierd error messages. Acura got me fixed the same day that I took it in, with a loaner in the meantine. More

Fanstastic customer services They have friendly staffs and they explain in great detail about services that they are offer. I would recommended this dealership to others. Thank yo They have friendly staffs and they explain in great detail about services that they are offer. I would recommended this dealership to others. Thank you! More

Efficient purchase and trade in I responded to a card requesting used Acura RDX's. I had been considering trading to a 2018 model RDX and was very pleased with the trade in allowanc I responded to a card requesting used Acura RDX's. I had been considering trading to a 2018 model RDX and was very pleased with the trade in allowance and the cost of the new vehicle. I have been a customer of Brookfield Acura since the 90's and have always been impressed with the service and quality of the cars. This particular trade and purchase was quick, efficient, and thoroughly explained. More